Location and price were outstanding. Great pool, sauna and whirlpool overlooking the hills of Hancock and Ripley! Hotel is right on the canal just east of the bridge. There is a complementary breakfast included in the dining area which was fantastic including fresh waffles, breakfast sandwiches, muffins, cereal, eggs, OJ, yoghurt, great coffee and more. Great seating area outside with multiple piers and benches. The Lobby was very nice too! Now why only 4 stars? (Considered 3 stars) The rooms are set up with the sink outside of the bathroom by the door with no toilet lid, so using the restroom and trying the change is quite challenging (light switch also on the outside of the bathroom) That was just an FYI.... The downside/weird experience was the housekeeping. When we first got into the room, all seemed well until we checked out the toilet and the prior occupants sh*t stains where in there. We asked the front desk to remedy, and the manager on duty told US to catch housekeeping in the morning. The next day, we did, and showed the employee what was wrong and actually tipped him $5 because we felt bad he had to clean it. When we got back to our room hours later, the sh*t stains were still there, the beds were not made and nothing cleaned.... only the garbage has been taken. We stayed 4 nights and NEVER got any room service and had to ask for more toilet paper and clean towels - even though the housekeeping team was up and down the hallway each morning when we left for the day. (We did not have a "Do not Disturb" sign on the door) when we finally said something the third night to the front desk, the manager on duty basically shrugged and said "Good help is hard to find" and gave us more towels and toilet paper. I have been to many hotels and have never experienced what occurred at this place. It was the strangest thing and obviously they cannot manage their housekeeping staff. I want to say that we will be back, however the lack of support and attention to basic housekeeping and responses from the front desk was weird and off putting. read more