Clean room, fluffy towels, DOG FRIENDLY, good breakfast spread *kielbasa, eggs, ham, waffles,…read morebiscuits n gravy, cereal, oatmeal... secure rooms, friendly staff, big open feild for the dog to run, comfy bed, high shower head, good water pressure, good TV channel selection, fair price, up to date facility. I will be using this place again!

The owner/management team at this Americinn sets a high standard for quality. We have some…read morerelatives that live in Long Prairie so we've stayed here several times. The rooms are very quiet, clean and scent free. The beds were firm but very comfortable. There's a nice pool that's well maintained and kept at a usable temperature. The staff was extremely nice and very efficient. The continental breakfast was a step above average. The dining area was clean and the selection of food was just right. I like that they had some great additions for children, and really aren't we all children at heart? There was a waffle making machine/station which my wife used with the help of the lady who was supervising, cleaning and restocking the area. They had a nice selection of breads and bagels with a toaster. There was also some biscuits and gray with sausage crumbles that you could add if you like. My favorite was the scrambled eggs with smoked kielbasa's on the side. There were little single serve peanut butter and jelly containers as well as butter. There was a refrigerator with fruit yogurt, milk, packages with two hard boiled eggs and for the children there was a fruit cup, apple sauce cup, Brekkies (a soft chocolate chip, oat and flax) cookie and last but not least Uncrustables. There was also single serve cereal containers ranging from mini-wheats to fruit loops. 24 hour coffee service was always spot on. All in all we had a very nice stay at a warm and friendly Inn.

this place is terrible. customer service was terrible and they were rude. The breakfast they talked…read moreabout was discusting and old. The juice wasn't on and the so called hot items were cold. went to take a shower and the water was cold even after having it run for 30 minutes. would not recommend.

I called to cancel my room several hours before check in. I had also…read morePurchased a special refund protection plan. I was told several times they wouldn't refund my payment nor would they honor my cancellation protection. Either Baymont Albany MN, Baymont or Wyndham are running a real scam here. I won't ever book with this firm or with Baymont or Wyndham again. I think they are cheating customers and they don't care.

I stopped for supper at the palmer house last saturday for the first time in months, had the ribeye…read moreit was absolutely amazing. the service was amazing, the atmosphere feels so nice now that there are new owners! Will miss Kelley! But happy to hear joy is no longer there, she's the reason I stopped coming.

I've been to the Palmer House a few times before, but I went again this past October. I took a…read morespirit hunting tour of the basement again, but this time, the tour guide was terrible! They were 40 minutes late even starting - getting people signed in, which they really need to consider doing in the 15 minutes ahead of the scheduled time since everyone was there waiting... Then she sat on the bar with her Halloween leggings (it was gross) and pretty much said nothing important or useful for another 30 minutes. When we FINALLY got in the basement, she didn't even have batteries in the equipment, which she blamed on her grandson... It's not his job to check equipment before a tour people are paying $50 a pop for! The tour was also WAY too big (about 30 people with one guide). She sat on one side of the room and talked fairly quietly so our side of the room couldn't hear her the whole time. Twice people asked her to speak up, but she basically ignored them. One man was left alone in a room for so long, that he got angry and asked to be let upstairs because "he could sit alone in the dark in his friends' basement for as long as he wanted for free." Then, after he left, she made fun of him and called him "Mr. Grumpy" like 3 times. It was the most unprofessional situation of any of my trips there. I agreed with him too - the guide was not even trying to engage with spirits. She asked them maybe 7 questions and was quite (or whispering with the few people around her - which none of us could hear). There was no real effort on her part. This woman, who dressed like a slob even, should not be part of this tour. She was even a rude bartender. She should not be working here - the spirits even hid from her! For what my friends and I paid, it needed to be run way more professional. (Other times there was equipment for us to play with, there were guides that had the correct attitude, they didn't leave people in dark rooms on their own without flashlights to get out for so long, they interacted with the people and the spirits, they actually liked people, knew what they were doing and talking about, and wanted to be there!) Again, prior tours were so much better than this recent one last month, so my review is about this employee, not the hotel itself; but she really did ruin the experience for many of us - who I chatted with afterwards. I don't know her name, but hopefully Kelly can figure this one out. She, with her negative attitude, needs to go! I've taken a few weeks to reconsider even posting this, and, well, I'm still angry, so here it is... The rest of the staff were pleasant and accommodating, like usual.

Ok. So the pictures portray something here that just isn't true. My room was grey and dull and had…read morezero decorations in the walls. The fridge worked eventually, so well in fact that I didn't try the microwave. It was cheaper than the other nearby hotel that I stayed in a year ago, but this is the only advantage. One of the guys working behind the desk work a cut off sleeveless t shirt. I wouldn't have stepped foot in the pool area if they had paid me. The shower had one temp and thankfully it was warm enough to shower. I don't know, man, it had a roof and everything but if you get room 210 (across from mine) you can see through a crack in the door which is hung crooked. I don't think I'll be back here.

I like this hotel Neat and clean and rooms are bigger…read more I stay here two times I recognize people to stay here it's cheaper also best with cleanness

For being a small place it is one of the best places I have ever ate at. Great atmosphere and its…read moreright on Sauk Lake. You can sit back and enjoy a cold beer and and some very good food.

Friendly staff, well located hotel!!close to many great eating places. Also close to hospital when…read moreyou have family there so you can visit.

The manager makes up for any bad experience I had and she is completely professional. I will stay…read morethere again!

Loud vacuuming by pool all day long even called ask them to stop an front desk said no ! We are on…read morevaca not here to listen to vacuum all day! Annnd it was a wendsday so nobody made floor dirty! Next paid 12$ for worse breakfast was smaller the continental breakfast u get free at other hotels! Rude staff! Pee all over pool bathrooms, dirty bandaids in hot tub! Instead of non english speaking man vacuuming same hall all day maybe clean pool area GROSS!!!

We had no shampoo or shower soap in the shower. The bar food was Ok a little overpriced. But tasted…read moregood.

What a wonderful surprise. This new hotel is lovely with local touches in the art work and…read moredesign. Beds were comfy. Room was super clean. All hotel staff were exceptionally friendly and helpful. As a bonus we had a nice view of the lake.

Excellent experience. I highly recommend this hotel. Very clean with friendly and helpful staff…read more The location is great, walk to local restaurants or pack a picnic and sit by the beautiful lake. Swim in the summer or ice fish in the winter. The staff at the hotel welcomed our two small dogs and even left treats for them. My whole family felt pampered!

Beds are horrible Loud until 2am…read moreWalls paper thin had to listen to guy next door until 3 am Gross old toilets Hot tub so hot couldn't use

Cute little 2 story hotel. Breakfast included with make your own waffles. Pool is a good size (5…read morefeet deep) and nice warm hot-tub. It has its quirks and could use a little maintenance here and there, but quiet for my stay. About a 1-2 blocks from the lake. Nice little downtown area down the sidewalk within walking distance. Across the parking lot from cute Minnewaska shops.