This hotel is great, always clean and staff is always helpful. Thank you Kathy for getting me…read morechecked in early with no hassle. The manager is understanding of my situation of always needing to check in early.

Super above and beyond friendly helpful staff! Had a dead battery on departure and the woman at the…read morefront desk cheerfully got her keys and called maintenance moved her car next to ours gave maintenance her cables and got us on the road within 10 min after asking if they might be able to help! Oh, the room was great also!!

Have used this place multiple times when having home repairs done and I can't say enough good…read morethings about it. It's quaint and unassuming, but always very clean, inexpensive, and close to everything you need. The staff is always kind and accommodating and the check in and out process is quick and easy. They also have little chairs outside the rooms which I'm a sucker for. Highly recommend!

It's one of the worst places I've stayed in a long time, and I've been to about 15…read moreHotels-Motels-and inns with in the last month.... When we first arrived at the Muir Lodge Motel, we were greeted by a young lady at the front desk, followed by what looked to be her mother and father. They didn't say hello they just walked through what I assumed was their lobby. Whitch was fair because they had some kiddios with them. (Note:so I'm sure this motel is family owned and operated). The girl in the front was friendly but unfortunately informed me that we weren't allowed to use a verchual card for "TAP PAY" ,and if we didn't have a physical card they would have to charge me 100$ extra and I wouldn't be giving it back for the deposit. I thought that was expensive and unfair!! Luckly i had one, but what if i was down on my luck and lost my card that day, what then? If you think about it most people do have cards now and days and if you come upon someone who doesn't the majority of the time it's due to being stolen or lost. so that person not only has to pay for all new cards but now there hotel is charging them extra 100$ without giving it back as usual... To me, this just shows how much they care for the customer. So the first room we were given smelled like someone smoked 3 packs of cigarettes in the room before she gave it to us, which I did not appreciate because she didn't even ask us if we wanted a smoking or non smoking Room!!... We then requested another room. This room was just as bad!!! The smell was DISCUSTING!! I filled the tub with water to stop the RAW SEWAGE SMELL from coming out of the TUB!!! Unfortunately, when it was full, it may have looked like clean water, but it smelled RAW SEWAGE AND IT MADE US SICK!! There was also tagging in the bathroom!! I COULD TELL THEY DID NOT CAER IF IT WAS CLEAN OR NOT DUD TO THE SMELL OF URINE COMING FROM THE CORNER OF THE ROOM, RIGHT NEXT TO WHERE YOU LAY YOUR HEAD DOWN TO SLEEP NEXT TO THE BED!! NOT AT THE FOOT OF THE BED NEXT TO YOUR HEAD!!!! ALSO THE FACT THAT THERE WAS 2 PIECES OF TISSUE IN THE TISSUE BOX NO TOLIT PAPER AND THERE WAS A NOTE PAD 1 PIECES OF PAPER!! IM NOT EVEN EXAGGERATING!! at that point, why even put the note pad in there? in the morning, I informed the young lady of everything that had gone on. She was apologetic, but not too much so, instead of taking responsibility for the lack of cleaning due to the maids or lack thereof, meaning the cleaners were the family, not actual maids.... She continued to say "I need to find out who stayed in that room last and call those customers", as if it was the customer's fault that their room was disgusting and wasn't even properly filled with toiletries. Thats on the customer. In my opinion its on the motel and Maids or the family they had acting as maids. Not the last customer that stayed there.... I found that comment to be somewhat offensive because im sure she told the next customers the same thing, That it was my fault that the room smelled like pee in the corner,and poo in the tub.... The one good thing is we didn't have to sleep with our heads next to the smell of piss because there was two beds.... 5 STAR FOR WINNING ONE OF THE MOST DISCUSTING PLACES IVE STAYED IN MY LIFE!!!!

My husband and I recently had our one-year wedding anniversary at The Inn at the Benicia Bay. It…read morewas a party of 60 people. We booked the courtyard side for our venue and reserved all seven hotel rooms for our guests. The experience was wonderful from start to finish. The entire team at the Inn was exceptional. The owner and staff were communicative, flexible, and supportive, making the event planning smooth and organized. I also enjoyed working with the local vendors the Inn suggested - their recommended suppliers for desserts, rentals, and photography were all great local businesses. They are a team that truly feels like a partner. We enjoyed our experiences working with them, and we hope you will too!

Adorable little bread-and-breakfast, located just off First Street in Benicia. It is small and…read morequiet, and the beds and linens are very nice. Walking distance to pretty much everything you might want to see in Benicia (EXCEPT MAYBE CITY CEMETERY AND BREW-HOLE, BUT THAT IS ANOTHER REVIEW FOR ANOTHER DAY ). All in all, highly recommended! And explore beautiful downtown Benicia and the surrounding towns while you are there!

While we thoroughly appreciated the stained glass windows, rustic charm, and history of the…read morebuilding itself, the overall impression the lack of service help available provided was insufficient. Our server was doing her best on her own for the entire establishment and we respected her situation. The Gabby's Jolt was merely strong and seemed to be missing ingredients listed on the menu. We had ordered the stuffed mushrooms appetizer which was tasty, the filet mignon entree and halibut entree ( of which we told the server we'd like to have a glass of white wine to accompany it but had to wait until the entree was nearly cold to receive it). We ate two servings of bread an do bitter while we waited for the entrees. The filet was tender and seasoned well in addition to being cooked a bit over medium, had a large portion of spinach and mashed potatoes, and came with the same red wine reduction sauce as the mushrooms which we found a bit odd. The minutely seasoned halibut has to have been the tiniest piece of fish we've ever seen served and only had six small potato quarters and like 6-7 stalks of asparagus with it. Overall, we ate everything because of the small halibut entree, but will most likely not return. I suggest the owners have more than one server on a Friday night, For everyone's sake.

A staple in Benicia when strolling downtown through first street. There's indoor and outdoor…read moreseating. I don't think I've ever really noticed that it's a hotel. They also do ghost tours around this area too. But one of my friends really likes this place to get a drink. Nice and cozy, we planned on getting a drink then just decided to grab dinner here on a Saturday evening. We started with some cocktails, I just got a tequila soda and my friends got a mojito and jazzy cosmo. They also give you some bread and butter. I asked what the most popular salad is and they said it's the pear salad, so I got that with chicken and devoured it. My friends got the chicken Marsala which also sounded popular and the penne pasta. Theres plenty of street parking downtown when it's not too busy but it's also nice walking the streets here and the servers were very friendly!

Horrible motel do not stay here. Extremely unsafe and they will charge you for nites you not even…read morestay there. This is a Horrible place.

Very bad experience. Paid for one night plus a deposit. They never refunded my deposit and I have…read morebeen fighting with them for weeks. Also, they do not have a manager on site, rather they have a virtual manager on a screen in the lobby. WTF?

Originally established as a railroad saloon and boarding house in 1879, the Union Hotel is one of…read moreSonoma County's truly iconic spots, where history surrounds you the moment you step inside. Sitting at the bar, I couldn't help but imagine the hardworking railroad crews resting their weary heads here long ago, alongside the glamorous, lively parties that once filled the space. Knowing it's recognized as part of the Occidental Historic District only adds to the magic. Very worth a stop to wet your whistle at the historic Union Hotel Saloon. The sweet bartender even gave us a complimentary tour of the public areas.

Room: Beach Primrose, 3rd floor. (I wish more people…read moreidentified their room.) I stayed here last year for a long weekend. I love this hotel, but it's not without its quirks. I gave it as many as four stars because everything was clean and I love the character, including the marginally-dilapidated atmosphere, the ancient "lift" (can't really call it an elevator). If you want a slick, polished experience, choose a different lodging. Maybe the "Inn at Benicia Bay" down the street; I had breakfast there one morning and it looked very posh. But if you want a piece of history, I am passionate about the Union Hotel. Things to note before you take it on: The management is notoriously hard to get in touch with before your stay. While you're here, there's someone at the desk during the day within limited hours. But don't expect any contact or action at night. Don't expect calls back. Their late-check-in process was a little nebulous in terms of explanation before the fact, but worked out really well. I came up with adult children and needed an extra bed, but never got any closure on my requests. Not to worry, there were a couple of rollaways in the corner of the hallway with the housekeeping materials so everything worked out well. We tried the jacuzzi tub, and although it started up OK, we immediately regretted it because it sounded like you were right next to a 747 taking off. Then we discovered it wouldn't shut off! I called the after-hours number but didn't get a response. Finally we found a GFI outlet opposite the sink and if we tripped it with the Test button, it shut off the Jacuzzi! That was the only real problem we had. The room was nice and roomy, and even though it was one of cheapest rooms, it had a nice couch and coffee table for meals and activities. Great view from the 3rd floor overlooking the side street and the bay over to the side. The bed is so plush in the Beach Primrose (as of 2025), they have a little stepstool at the foot for you to climb up. If you're marginally athletic you can hop up on it from the side. All in all, very comfy. The town is great. Lots of good food, including the bar/restaurant on the ground floor. Doordash and Ubers available in town, too. Very restful weekend. Read the history on a section of their web site and other accounts of Benicia and Vallejo. Amazing stories, including the fact that it was the site of the State Capitol for a year or so. Lots of ghosts in this town, including in this hotel. You can feel her in the walls and halls. I'm coming back soon to get to know it more.

I have never stayed there because no one has ever answered the phone. That place must be a front…read more So in terms of staying that's never happened. But customer service -5.

This is a nice motel. Quiet and peaceful. Sweet little lady who runs it. But it's not a nightly…read moremotel anymore. She rents by the week and month only. If she doesn't get to the phone she calls you back. This place is very clean and pleasant.

A beautiful venue what appears to be out of no where. We came here for a wedding and it's simply…read morebeautiful. Loved the food and drinks. Great service.

Mother's Day brunch: The menu was very small, ran out of multiple items, and, again, it was very…read moresmall; service was all over the place. They comped the meal, and we didn't ask for it; we only wanted to split the check, which was a policy that was never discussed, but their system could do it. So they decided to comp the check, given the many issues. Then the manager calls me after we leave, leaves a message, and says, very passively aggressive, "We comped your meal, but you did not leave the server a tip." Servers live off tips. But don't worry, we took care of her tip. Have a good day." Umm, excuse me? I was a server for over 7 years. First of all, I wouldn't expect a tip after the establishment that failed me by not ensuring they had adequate kitchen supplies to keep a Mother's Day up and running. Additionally, I would have added more staff to the day, which would of course be very busy. And lastly, how are we tipped when you comped the bill and walked away, and nobody had cash? We did not ask for the bill to be comped. So for future reference, dear John I don't recommend calling your customers and bullying them over voicemail. You're the problem, not us.