We spent $50,000 on new windows. 4 leaked and we had to pay another company to fix it. One still…read moreleaks and All Weather Windows has ghosted us. Super shady, stay away from them. Water is pouring through the faulty window in my husband's office.

Our experience with All Weather At Home has been extremely frustrating. We ordered a window through…read morea Kelowna company on April 3, which in turn ordered it from All Weather At Home. On installation day, the door had a major problem -- it required extreme effort to open and close. We didn't want it installed, but we were assured by All Weather that it could be fixed with adjustments. Instead of taking responsibility, they blamed the installer and made him tear off all the moulding and move the door half an inch. This did not solve the issue. We were then told the window had to be paid for in full before any warranty work would begin. We paid, with hesitation, believing it was our only option. Over the next several months, they returned multiple times -- often arriving without the proper parts or tools, and even forgetting which parts they had already replaced. Now, five months later (in September), the door is still not fixed or properly finished. Once All Weather realized they could not fix it, they dismissed the problem and told us it was "good enough," even though the door is still difficult to open and close and is missing weather stripping. As an elderly couple, this ordeal has been exhausting and stressful. After months of delays, excuses, and failed fixes, we cannot recommend All Weather At Home to anyone."

If you are considering using this company, prepare yourself to be present during the installation…read moreto oversee the shortfalls and quick fixes that are used on the contract you are paying for. Very disappointed in the lack of responsibility that this company has taken for the mess they have created for us. Initially installation looks like a good job. But later in the year when we began building the deck off of the new patio doors the installed for us, we saw how they were installed improperly. The patio doors were installed too high with a 2x4 placed underneath. This creates a tripping hazard entering and exiting the house to the deck. As we continued around the house to prepare for new siding, we realize the kitchen window would also need to be reset as the window was set out too far. We contracted this company to do 3 houses for us, and our deeply concerned as to what kind of workmanship we will find on the other 2 once we begin residing them. We reached out to the company and there solution below was that we should pay more to have them correct the shoddy workmanship they created. Hope you are doing well. After discussion with our Installation Manager, we would like to confirm that, from our point of view, we do not see any deficiencies with the patio door installation. Unfortunately, because of this, we are unable to address the issue under warranty. As a possible solution, we can lower the level of the patio door and build up the area above the door to fill the gap. The cost for this work would be $550 + GST if our installation crew is already working in your area. If urgent installation is required and the crew needs to travel from Edmonton specifically for this service, an additional service call charge of $350 + GST would apply. Please let me know if you would like to proceed. Thank you and have a good day!

Seems to be the only review site that actually shows the true experience with this company. Hope…read moreothers see if before being fooled by their webpage only showing the positive Google reviews. Horrible communication. I had to hound them every step of the way to keep in contact with me and I was never notified of any delays in the process and my windows ended up being over a month overdue from the date promised in my contract. Delays happen of course but nothing was done to let me know about it so I could make arrangements for the new install window. Absolutely zero customer service available to try and make things better. I had to go into the branch in order to find out my windows had been done for over a week already and once actually able to be booked for installation, the install guys did a good job but seemed unwilling to interact with me in my own home. From start to finish, there was a complete disconnect between customer and their company. Happy with the product, could not be more upset with the process. For a company with a mission statement reading "100% Customer Satisfaction", they certainly missed the mark. I hope others can see this review and steer clear of Window Mart Edmonton.

Paul did an exceptional job installing my exterior garden doors…read more There were some challenges in the existing space he maneuvered through, taking extra caution to make sure the job was done right. He was thorough and meticulous, and left the area cleaner than he found it! A refreshing change we appreciated.

Storm door needed changing. The changeout was not easy but Paul did a great job. He was a…read moreperfectionist and made sure I was happy before he left. He kept the work area very tidy and was able to haul away the old door at my request. I would definitely recommend him to anyone requiring a similar service.

I had to choose a 1 star because, 0 stars are not allowed…read more You looking for trouble! Then let them install your windows, from lousy workmanship, to total ignorance for some of the materials they offer. And then totally ignoring your request for service, it's been only 1-1/2 year when they finally finished the installation started in 2023, and they already do not return a request for service. Can you imagine what they will do after years of the install in case you want to refer to their warranty. Stay away from Ecoline windows Mike

We had 4 bedroom windows and 1 patio door completed by Ecoline…read more We originally went with this company as they told us that there were no glass delays for them and that everything was made locally. This was in 2021 when this was an issue. This ended up being untrue and everything was delayed. Install was finally completed in Jan 2022. Our patio door was the first issue that I noticed. We could barely open it. It took me over a year and countless visits by their techs to finally say that the door was defective. I stayed home for dozens of these visits missing work and activities/family time, and no one would take notes or submit paper work and it was ALWAYS me following up with the company for anything to be done. Their trim work is also done so poorly, it splits within weeks to months after install. They told me if I wanted it done nicely that I would have to pay extra. They also use a copious amount of caulk to fill in any gaps on the exterior. They also damaged our walls and new flooring during the install. We had other windows done by another company as we were fed up with Ecoline and this was not an issue for any of their windows. I am now dealing with our replacement patio door. It is bowed and now leaking cold air into the house. I have reached out to them, and of course I know this is going to be a painful process to get anything rectified. I do not have any hope that they will do anything. Lastly, they demand payment upfront and before any work starts. They will just stand there until they are paid. This is because the company will make the workers pay the company if a client does not pay. Highly unethical. A client should be able to pay once the work is done and you are satisfied, not before. There is no hold back in case poor work is done. I have lost countless work days, time with my family and energy with this company for them to rectify their issues. They are unwilling to make anything right. Stay away from this company.

And again, this unicorn of a 5-star business has sold me the part for my shower door and saved me…read more$1000 on a contractor and a new shower door. The lady at the desk there is bang on knows her stuff when she looks at a photo of the broken bit, she zips over to the wall of little bins, and fishes out EXACTLY what I need to make it right again. For less than $40, I got the hinge, the pin assembly for the door, and a rubber door seal... I can't say enough fabulous things about the service. My next project is a window insert for a door that has failed from age... will see if they can help me out on that too.

Terrific job on supply and install of custom glass shower enclosure, looks even better than I…read moreimagined. Price was fair and the installers did not leave a trace of dust! They also practiced safe Covid procedures (masks/6' distancing), very satisfied and will use again.

Olex and Viktor installed our new main floor windows. They were very friendly, professional,…read moreefficient, neat, cleaned the windows after installation and after themselves and went above and beyond by doing a repair on the slider of an upstairs bedroom window! Highly recommend this team!!

Update Durabuilt W Everything submitted and absolutely no…read morereply. Crickets Not many companies want all money upfront. Must be to scare warranty costumers from using warranty. I need sixteen window on a house built in 2017.