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    SunTrust Mortgage

    5.0 (1 review)

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    9 years ago

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    FBC Mortgage

    FBC Mortgage

    (36 reviews)

    Downtown / Central Business District / CBD

    Terrible experience. the only reason i gave them 1 star is because I had to - to move on to the…read morenext step. I would give negative stars if i could. I've bought home before so I know how it goes. FBC is the all time worst mortgage company I've ever seen. Rude, irresponsible, unaccountable. They made the buying experience way more stressful and difficult. Rude, stupid & unaccountable is how I'd describe them. They really made us upset when they should be trying to make the home buying experience much more enjoyable and educational. I would definitely spend more money than deal with these clowns again. Do yourself a favor and use a Company that understand the mortgage business and people better

    I wish I could rate them less than 0. I did not opt to do…read morebusiness with this company or its sister/partner company CENLAR. But still they bought my loan from JET HOME LOANS that I was lured into by Dream Finders Homes with 10K closing costs assistance. Little did I know at that time, that I will be doing with such horrible companies like CENLAR and FBC. As for my story, where do I begin? With the first mortgage statement for twice the amount (Principal + 2X Interest) with a wrong due date, or right now where they are refusing to apply my payments to my loan balance? Their only excuse for all these blunders is that they are still in the acquisitions phase for (is it 60 days or 90 days, depends on who you talk to at CENLAR and/or FBC) and that we have to be patient. But they are not patient with their bouncers and legally required notices. They don't apply my timely payments, but they have the audacity to have their bouncers call me threatening me with foreclosures and keep sending letters threatening me with foreclosures because I am delinquent on my payments. I clearly told them that they are behind everything, and they are the ones delinquent in ethics, morals and integrity. It is not until I complained on CFPB that they finally orally confirmed that I paid my monthly amounts and promised that they will apply my payments to my loan by Mar 9th. Apparently, they apply payments manually but send out bouncers and letters using an automated system. Wow! What a choice of processes to automate. No sane company would ever automate bouncer calls and threatening letters without automating payments application first. They delay applying payments and then mark my account as delinquent. Who runs a company like this? I am thinking of refinancing even if it is a little more expensive.

    SunTrust Mortgage - mortgagelenders - Updated May 2026

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