First rate customer service by Susan Roth out of the SunTrust call center in Orlando. Susan is extremely helpful and knowledgeable, and definitely went the extra mile in making sure I understood all my options. She stayed patient and upbeat, which really made all the difference when feeling confused and overwhelmed. Susan also offered to follow-up when my information is received -- super classy touch! Huge thanks to Susan for being a bright spot and changing the energy of an otherwise challenging day!! Also I want to give a shout-out to Alexis Rose in Richmond, VA for also spending extra time helping me today. read more