Christine Bonilla is the worst agent that exists. I was charged $5,290 with slide insurance and…read morethat witch as my agent. Cancelling had become a nightmare and when the job became too difficult for her, she stopped responding. Stay away from these people because as soon as something goes wrong they will no longer help. I will upload screen shots of my conversations with the witch soon. She never resolved anything at all. Seems as tho once they don't financially benefit, they are no longer interested in helping.

Working with Julieth has been a pleasure. She is friendly, responsive and quick to answer emails…read more Obtaining my new policy was a breeze and she even handled all the coordination with my mortgage company to arrange payment from my escrow account. I highly recommend her.

Affordable insurance!! I shopped around a lot and Marcus gave me the best coverage at an excellent…read moreprice! I now have my auto insurance, home insurance and life insurance policy's through him.

The worst Auto Insurance agent. No customer service skills and is not true to his word. No…read morecommunication amongst the staff. Forces 20 year customers to switch companies. Sad.

My service and experience was great. The attention to detail and the help that I received lowered…read moremy rates and beat out my State Farm policy that I had for 22 years. The customer service that I received from Nicholas and his team was very very patient. They got me into the services that I needed and not what they wanted to get commission for. I will definitely be sure to refer others.

The owner Nicholas was extremely rude. Let me first start that I went to the office because I was…read moretold that I needed to go and person to cancel my policy when I went there I told him that I was told to come in person and sign a document for cancelation he immediate gets defensive and tells me why you didn't gave me the opportunity to do a quote? I told him that I don't need to give him any opportunity after that he asked who are you? and he hand me a card and told me just emailed it to that email and that is it, later on I get a call with another agent and asked me ma'am I'm not sure why your sending the document when I explained the whole story she told me I was given the wrong information I needed to sign a document. Mr. Nichalas only cares for the money and not the customers please don't make any business with him. Lack of professionalism.

I gave them up after 18 years of being over priced and down right rude, nasty and never calling me…read moreback. What a joke they are and go much better insurance with higher limits from Progressive. I asked for the owner to phone me back along with Corporate asking him and NEVER once did he phone. 18 years was enough. NEVER NEVER buy insurance thru the Agent! He simply does not care about this clients. A waste of money and resources for me.

I own a home and I own and pay an escrow that is in my name only. Because I married, he is on the…read moredeed. He was able to move my escrow insurance from my insurance agency to Allstate and had the ladies add his name to the policy. Not terrible. However behind my back he added a car we did not own to the policy so I alerted the office ladies who did nothing about the fraud. Then I realized that the homeowners remained under him so I called and asked that it be moved to me. The lady refused and said it had to stay with him. He doesn't pay for any of it but they won't move it to me? Well I tell him about it. He goes over there and your rep tells him everything I said. I want my homeowners with my cars and I am out. Do you know what type of office your running in at cloud? Highly doubtful.

New to Florida we did not have time to investigate the best insurance companies so went with one…read morethat was easiest to connect with but after a few months we noticed the customer service was horrible and the rates were high so I took the time to look into other companies and called our local State Farm Agent and was connected to: Andres Vicentti, Account Manager. From the first phone call Andres was responsive and followed through with each request with clarity and professionalism. It took a few weeks to go through our current insurance policies in order to compare and evaluate what State Farm could offer us. In the end Andres was able to match our old policies to State Farm policies and in some instances he was able to actually get better coverage for less out of pocket costs. In the end we switched both automobiles and our home insurance to State Farm, saving us over $1000 a year. And because we are retired that savings is a huge positive for our budget. If you don't have State Farm it may be worth a call to Andres to see if he can get you good coverage at a reasonable price. It was for us and I am so grateful for the time Andres took in order to get us exactly what we needed.

I just purchased a new car and worked with Giovanni at State Farm. He handled everything smoothly…read more I've with them for years. I appreciate the trouble free assistance! Even though I've moved away from the area I still use this State Farm agency for my needs.

Great customer service the office manager in Kissimmee Sojha was very helpful and professional she…read morewas willing to take help up shop for the best rate for our car insurance I highly recommend them for your home and auto insurance I hope Amsley appreciate the work she does with her customers thank you very much Sojha for all your help

This place isn't closed, but the address might be wrong (1617 13th says Google) but it should be…read more Took 3 days to get them to call me back about my homeowners insurance. Told them I found a better price, and they said good for you, take it. Not even an offer to work with me re: coverage. Worst customer service ever.