I need to process my taxes. I have been calling since January. The last call I spoke with the…read moreperson in charge of my taxes, Johana, was on January 8. Since then, I have called many times, and I don't know if my messages simply aren't being passed on to her or if she just doesn't return my calls. My documentation was complete on that day. Even so, everything was requested again by email in February, and I resent it. Since then, I've been trying to communicate, and my calls are never returned. I call up to 5 times a day, and I'm always told she's busy with a client. I have already paid for the tax service and even sent proof of payment. Now, in March, I was charged another $200 on my card for work covering these three months of 2026, but if they haven't even finished last year's taxes, how are they charging me again? I haven't even sent them my account statements for this year because their customer service is terrible, yet they are very good at charging. Last year was the same headache. My taxes were filed late last year, and it wasn't because I didn't send what was requested. I NEED my taxes!! The first year, when Mrs. Martha assisted us, everything was excellent. Since then, these past two years with you have been a headache.

I had a very frustrating and disappointing experience with this company. I was told that I owed the…read moregovernment $5000, which caused a lot of unnecessary stress and concern. Based on the errors and lack of communication, I did not feel confident in their work at all from the beginning. I provided all the required paperwork, including a complete list of my dependents, which was 3 that I listed, but they only included one on my tax return. This is a major error that should not have happened. On top of that, communication throughout the process was extremely poor, I called multiple times and was told I would receive a call back which never happened. There was a complete lack of follow-through. What made the situation even worse was how they handled their mistake. They didn't take responsibility, and instead they questioned whether I had even submitted the correct information, suggesting that I might be at fault. I was told they would have to amend after verifying their own paperwork but at no point did anyone apologize or acknowledge the error. After they checked the form and clearly saw that I had listed my 3 dependents they called and said that everything was fixed. No explanation of how they fixed it, no explanation if they found the form or not . Nothing!! She just mentioned I was actually getting a refund and that everything was fixed. So, after they have been so "trustworthy" I am supposed to be ok and happy because I am getting money back instead of having to pay?? I don't trust this company at all. It sounds very fishy to me. The lack of accountability and professionalism was unacceptable I would not recommend this company to anyone. I would not even get my taxes done by this company if they told me it was free of charge. I would never go back to this company again. I am still waiting for the copy of my amended taxes. The guy at the front said he would send an email to me, and I am still waiting. If I can find a way to report them to the IRS I certainly will.

PHENOMENAL - Is the first word that comes to mind when referring to Erlyn among many other good…read morequalities as a professional and a human being down to earth and real. She is amazing. I don't know what I would do without her at this point and on. She has fixed multiple mistakes other people and offices who call themselves professionals and CPAs made to mine and my husband's taxes. I hope she lives a long and healthy life, because in the many years of my life filing taxes with others in the past and in different States, I really could not find anyone else as knowledgeable as she is and caring, helping us maximize our returns, and taking the time to explain to my husband and I with much patience, everything nobody else in the past had the decency or knowledge to. Erlyn, thank you so much for what you do, people like you make us have faith in humanity. Blessings to you and your family! Serviced at Davenport office location.

It did go over my appointment time before they saw me by about 20 minutes. It was well worth the…read morewait. They were very nice and very informative.

If you have ALL day to sit and wait regardless if you have an appointment or not, they are good for…read moreyou! But if you work and have a life outside of taxes, don't go here...They never keep any scheduled appointments. Made my appointment over 4 months ago, show up on time only to be told I will have to wait like 3 hrs! This is not the first time it has happened...

From the owner: Tax preparation, Payroll, QuickBooks, Corporate Accounting, Virtual Office, tax services, taxes,…read moretax return, Sales taxes, New corporations, Bookkeeping, Public Notary, Accounting and Financial Needs

I visited this office today, and it is no longer owned by H&R Block. The new company's name is…read moreAllan Business Solutions and the phone # is 407-201-8850. The staff is very professional and friendly and you will get all you tax and insurance needs met. I was happy with the service provided and will be telling my family and friends about my experience. You will be seeing me again next year.

From the owner: H&R Block tax professionals know taxes and can handle your tax needs and maximize your refund. Set…read moreup an appointment in your local tax preparation office or work with your tax consultant from home. Whether you come in to your local Kissimmee H&R Block office to work with your tax pro or drop off your documents and go, your well-being is our top priority. By deep cleaning offices, disinfecting high-touch areas after each appointment, and social distancing, we're doing our part to keep our communities safe. If you want to work with your tax pro from home - just call and ask to use our Digital Drop-Off service. You'll get an email from a tax pro with a link to upload your documents.