Outstanding Experience at Suntrup Buick GMC - St. Peters We could not be happier with our experience at Suntrup Buick in St. Peters. From the moment we walked in, the entire team made this one of the easiest and most enjoyable car-buying experiences we've ever had. Damon, the dealership manager, was truly amazing -- welcoming, professional, and clearly invested in making sure everything went smoothly from start to finish. Robert, our salesperson, deserves special recognition for his patience and knowledge. He took the time to explain everything (and then explain it again ) without ever making us feel rushed or talked down to. That level of care and clarity makes all the difference. And Justin in financing was the perfect balance of entertaining and straightforward. He made what is usually the most stressful part of the process feel easy, transparent, and even fun. We absolutely love our Enclave Avenir -- it's beautiful, comfortable, and exceeded our expectations in every way. The added value sealed the deal: 8 years of OnStar, a free trial of SiriusXM, and an outstanding warranty. While we hope we never need to use it, it's incredibly reassuring to know we're fully covered. We made the switch from Ford to Buick because Buick has truly upped their game, and the quality of the product speaks for itself. If you're considering a new vehicle, do yourself a favor and visit Suntrup Buick in St. Peters. Great people, great product, and a genuinely exceptional experience from start to finish. read more

Be careful when dealing with this dealership. We test drove a vehicle that had certain wheels installed and decided to purchase it. After we contacted our lender and got loan approval, the dealership then told us the wheels that were on the vehicle did not come with it and would cost thousands extra. This was never disclosed before we moved forward with financing. Presenting a vehicle one way during the test drive and then adding thousands of dollars after the buyer has already secured financing is extremely misleading. We expected honesty and transparency and unfortunately did not receive it. I would not give my recommendation to my friends or family. Do better Suntrup. read more

Your service department, my car has been up there for 2 weeks and they say they can't get parts.

I took my 2020 Chevy Silverado into the dealership because I was experiencing the shift problem. This is a common defect on this vehicle of this year. They kept the for 3 1/2 days and me $254 for the diagnostic, only to tell me that they couldn't fix it because it could be one of two different things and they wanted me to wait until I had a heart failure with a check engine light and bring it back in. They told me that I would not be charged for a second diagnosis once that happened and that that was on my paperwork. That is not on my paperwork. This problem never reached the level of a recall but a bulletin was issued on it so I think it is pretty disingenuous for the dealership to say that they don't know how to fix this issue. The dealership in question is Suntrup Buick GMC in Saint peters Missouri. Just giving heads up that if you encounter this problem I would take my vehicle . read more

My wife finally got a hold of a member of management that cared. The Acadia was fixed promptly. She was given a vehicle to drive. It drives great now. I guess the other manager dealt with first was having a bad couple days. Thank you Ms McElroy. Thank you read more

Called to get a trade in bid for my truck as I am looking at a 2500 HD and they have the exact model I want in stock. Incredibly rude the 2 min call with the sales manager was odd he kept on repeating over and over for me to tell them what I wanted for the trade. Didn't listen incredibly rude. The only way they will sell any cars is if they are the absolute lowest price with the highest trade the sales team is awful read more

Went in for oil change n tire rotation. Service person was nice n called when it was ready. quick turnaround

Review for Suntrup Buick GMC - Service Department I have been a loyal customer of Suntrup Buick GMC, purchasing three vehicles from this dealership. However, my recent experience with their service department has been nothing short of appalling. If leadership and accountability exist within this department, they are nowhere to be found. My ordeal began when I took my truck in for a wheel alignment in October-November 2024. Within weeks, I noticed a loud knocking noise coming from the front end. Concerned, I returned to the dealership, only to be told they couldn't replicate the noise and had checked everything to ensure nothing was left loose. This was either incompetence or negligence because, as soon as I backed out of my driveway, the noise was louder than ever. Frustrated, I drove straight to the dealership and asked to speak with the service manager--who, as usual, was conveniently absent. A service rep greeted me and suggested I take the technician for a ride. I did, and unsurprisingly, I was able to reproduce the sound multiple times. The technician acknowledged the issue and instructed the service rep to write it up so he could begin repairs. Then, the real dysfunction began. I was advised to leave my vehicle, which I was willing to do--but I needed a loaner, as I live 40 minutes away in Alton, IL. Predictably, they had no loaner available (shocker). I explained that I preferred to wait and ensure my vehicle was safe to drive rather than risk a potential accident. At this point, the customer service manager arrived, listened to the entire exchange, and never once engaged or empathized. I then explicitly asked if my truck was safe to drive back home. The service rep, now clearly uncomfortable, refused to go on record, and instead, she asked the technician directly. His response? "I don't know if it is safe without looking at it." At this point, a competent manager would have stepped in. Instead, the service manager remained silent and avoided his responsibilities. A blatant dereliction of duty. I left my truck and spent my entire day on the sales floor, frustrated and concerned. Ironically, the only staff who seemed to care about customer service were in sales. A sales manager escalated my situation and immediately provided me with a vehicle to drive--something the service department should have handled from the start. Later that day, the service tech called and asked me to return the next morning for a test drive to confirm the issue was resolved. I did. The noise was gone. And guess what the issue was? A loose bolt--exactly what I suspected from the beginning. The tech tightened all related bolts and re-checked the alignment. Thinking I could finally get something done right, I asked the service rep if they could look at a computer issue I had mentioned earlier. Once again, the service manager stood by, said nothing, and did nothing. The sales team, again, stepped in and said they would push to have it checked. They also offered to schedule an oil change. But unsurprisingly, the service manager failed to take action. When I returned the following day, my truck was sitting exactly where I left it--untouched. When I demanded my key, the rep had the audacity to claim they were "just about to start working on it." Of course, this was a blatant lie. The entire service desk team apologized while the service manager sat there, completely disengaged. This service department is a failure of leadership and accountability. The good employees--the ones who genuinely care--are overshadowed by a toxic environment where incompetence thrives. If this is how they handle a simple repair, I fear for anyone entrusting them with their vehicle's safety. I have grandchildren who ride in my truck regularly. I cannot, in good conscience, rely on Suntrup Buick GMC's service department ever again. While I will continue purchasing vehicles from Suntrup, I will never allow their service team to touch my vehicle again. If you value your time, money, and most importantly, your safety--look elsewhere for service. read more

DO NOT BUY A CAR HERE!! Frank the finance manager is terrible to deal with. Very unprofessional environment. I would highly recommend taking your business elsewhere. read more

I purchased a brand-new car from Suntrup Buick GMC on May 6 2025, and 2 weeks later the engine light comes on. The same engine-light issue has persisted for three months. I may have driven my car for two weeks out of the three months. I've brought it in for service three times due to the recurring problem. No follow up on what the issue is other than the censure. The dealership claims they called me on July 9, but I never received any messages. I had been trying to work directly with the GM to get this matter resolved, but keeps getting the run around. Although the service desk has called me before, they gave me some phone number that wasn't mine, communication has been inconsistent. Today, I spoke with Dave Brewer in the Service Department. He was unhelpful, argumentative, and showed no compassion. When I explained to him that I didn't want the vehicle back, without any resolution to my concerns, he insisted I call GM and demanded the return of the loaner car. I reiterated that I had been attempting to follow up without any response. I asked if he could contact GM on my behalf, but he refused, claiming GM is responsible because they make the vehicle. When I pointed out that I purchased the vehicle from the dealership, he said... my vehicle was ready and if I didn't return the loaner today or tomorrow he threatened to file a stolen car report---then abruptly hung up. The customer service has been absolutely unacceptable. Roz M read more

Last week I called the dealership to inquire about a used 2017 Acadia Limited and spoke to Jeff Bess. We set an appointment for later that day and Jeff tells me to make sure I ask for "Jeff Bess" because there are 3 Jeff's working there. When I arrived he had 2 used 2017 Acadia Limited for me to look at, a blue one and a silver one. I decided on the blue one so I took some pictures to show my wife when we talked about that evening. The next day I came in with my wife to make the deal on the blue car but after she test drove it she said she just wasn't sure. Jeff then took her over to the silver Acadia and she immediately fell in love with it which was funny because Jeff told me in the beginning that he thought she would pick the silver one. The following afternoon we met with Frank "the money man" who did a great job getting us terms we could live with and we went home happy. I have purchased many cars from dealerships over the years and this was the best experience ever. All of the folks at Suntrup Buick GMC are shinning examples of Customer Service Excellence at every step in the car buying experience and I will recommend them every time. read more

They severely damaged my dashboard during an airbag recall. The service manager Tim Bacon did not even look at the damage and immediately became defensive and combative. They refuse to admit fault or try to make it right. The GM Ken Klein is also non responsive. You cant trust them. read more

Make sure you don't go to any other dealership to purchase a vehicle! Great prices, great people!

DO NOT BUY FROM HERE! We bought a used car with a 3 month/3,000 mile warranty. We were told bumper to bumper. Anything goes wrong, they fix it. And, we bought the extended bumper to bumper (they claimed) warranty. Within 1 month, the check engine light came on, code for misfire, and they replaced a coil and the spark plugs. $600 not covered under either warranty. 2 months later, same problem and they want to replace the coil and spark plugs again. When we asked them to look deeper into another issue, the car sat for a week on their lot. We sent it to a Ford dealership who told us that it needed a new engine. It was not covered by the warranty company due to a 'design flaw'. The dealership refused to acknowledge they had any liability and we had a car we were paying for and could not drive. STEER CLEAR!! read more

Do not buy from this dealership. Tell you get a price on vehicle and qualify for 0.9% interest rate but not the case, says you can have discount on car but not interest rate, tell you one thing and then another. Get your story right. read more

Jeff Bess was easy to work with, as was the finance department. I highly recommend Suntrup Buick GMC for purchase of a vehicle, courteous and professional. read more

DO NOT BUY FROM THIS PLACE!!! I bought a used 2014 Nissan Pathfinder on 8/22/24 which came with a limited warranty of 3 months/3000k miles. 5 days after diving the car, the transmission completely went out. Vivek, the sales person, assured me before signing any paperwork that if any issues arise, I just need to drop it off with the dealership and they would take care of it under the warranty. It's now 9/27/24 and I still don't have my car. The warranty company denied the claim apparently due to "pre existing conditions". The dealership failed to give me a copy of the buyers guide and when they mailed it to me, they faulsified the document and marked the car "as is" with an alternate non dealership warranty. Spoke with Jeff Johnson (sales manager) several times and he refuses to tell me where my car is being serviced. He told me "I don't need to know where it's being serviced." These people are breaking federal laws and trying to get away with it. read more

We have purchased 4 vehicles from this dealership so we consider ourselves loyal customers. We have been very patient with the service department in the past (one example: they took 3 days to change a faulty brake light) but we cannot continue to support this dealership after our most recent experience. I dropped off my vehicle on a Thursday for diagnostics only (my check engine light came on) and by Tuesday they still had not even looked at it. They also told me they don't have a courtesy vehicle available until mid October. I'm sure some people can go without a car for days/weeks but I am not one of those people, everyone in our household works or goes to school or both. read more

Bought a vehicle from this dealer unfortunately it was totaled, purchased gap from them when vehicle was purchased, been trying to get the problem through the phone nobody ever calls back so I drove to the dealer arrive at 10:30 walk in and talk to the receptionist and explain I need to talk to someone and she says no finance people are in shouldn't be any longer than 20 minutes so I walk back out sit in my car for 30 minutes, walk back in and I am told no finance people have arrive I said on I'll still wait because it needs to be taken care of, she then proceeds to tell me it could be till 1:00 before someone gets there because they have other customers that need to be taken care of before me. She then takes my phone number and name once again for nobody to call me back. If there are no finance people here at this location for half the day how do you sell vehicles? This place is an absolute joke and will never buy another vehicle from here steer clear of this terrible business. read more

Suntrup Buick GMC - Car Dealers Near Me - Saint Peters, Missouri

Just had a very bad experience in their service department. Brought in a van under warranty for a motor missing issue and a service air bag light on 8/15. Some work was done at first to try to address the engine miss. That was 2 weeks ago. The van has sat there since. The tech was busy with another vehicle and could not get back to ours. After two times being told we should get the vehicle back, today I was told they have not looked at it and are not sure when they will be able to again. We chose on 9/10 after a discussion with their service manager to pick up the vehicle and take it to another dealer that could look at it. When we did, they made us pay over $800 to get the vehicle back. They said that we had to pay for the work they have done so far since they will not get paid by chevy if they do not fix the problem. But they would not tell us how long it would be before they would look at it again. We took the van to another GMC in O'fallon and it has been repaired. read more

I will not use this service department or dealership again. First, they were late getting my car back to me and failed to fix the issue. I had to call several time that morning and no one returned my call. It wasn't until I actually spoke to someone that my car was pulled in to diagnose (which was about 30 mins before I told them I needed it back when I dropped it off). Because the issue was not fixed, I set up an appointment for this week and told them they could have the car longer, but I needed a loaner. No problem they said. I dropped the car off with them and they gave me a loaner that hadn't been cleaned in weeks (see pictures). I turned around before I got home and took the loaner back to the dealer to tell them I was not going to put my kids in the back seat like that. I went into the sales floor and asked to speak to KEN KLEIN (the General Manager). He had no idea who I was or anything about this situation but I wanted to show him the condition of the loaner that his service department gave me. The front desk lady told me he was in his office and she would get him. I told her simply that I needed to show him something and it would only take a minute. She came back out and told me "He is on his lunch break". He was there- not out to lunch. Just on his break. So, the General Manager (Sales and Service) of a GMC Dealership will not take a moment away from his lunch to briefly visit with a customer. That told me all I needed to know about the top down leadership at this dealership. Usually, if you have a problem and ask to speak to the manager, they will try to work with you toward a resolution. I would expect very little from the employees because the leadership is seemingly poor. Typically, employees follow the example set forth by their leaders. There are enough GMC dealerships around where you will get proper support, and when a problem arises, leadership will step in and support the customer. Not Suntrup GMC- they are perpetually having lunch. read more

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I had a really ugly experience with a sales person here and I am really not sure if it is imdicative of the entire dealership. I came in with a car in mind that I had seen on the internet. The first thing he does is try an sell me $200 floor maps. I understand the more he sells the better his commision. My wife told him we own 2 Terrains and all we care about is price. We dont care about color and we dont need to test drive it. After we sat around for about an hour and a half he finally told us we can get a vehicle for more then double the price we saw on the internet. I am still confused on why he didn't tell us from the start the internet vehicle wasn't available nor were any others at close to that price. They sold out of the 12 they had. Two days later we got a terrain at another GMC dealer for 100 Less a month with no money down!!!! read more

When I bought my car is was a great experience, Just had it serviced, great experience also. I would recommend this dealer to anyone. read more

If I could give a 0 star, I would. My husband and I are looking for a new vehicle. My dad used to work in the car sales business, and I've worked in the car sales business. I know the tricks and sales pitches. However, a few weeks ago, John and I took Isla ( our 1 year old) with us to test drive a GMC Acadia. We visited Suntrup Buick GMC. Within 20 minutes of working with our salesman Dave, he was making offensive comments while I held our daughter. As the day went on he made additional offensive comments. Throughout our 4 hours there he made statements about blacks, gays, and mentally challenged individuals. He even said, you just can't say things you used to be able to. Needless to say, we did not purchase a vehicle from him. Within a few days, a customer service agent Kacey reached out to me about my visit. I told her everything in detail. She asked if a manager could call me. I said yes and provided my number. 1 week later, no call. Or actually, I did get 1 call from the worst salesman, Dave, asking if I was still in the market. Clearly he still has a job, and Suntrup does not take this seriously. Your salesman was spewing hate and you've done nothing about it! read more

suntrup BUICK ST PETERS!!!---- is THE WORST!!!! CAR DEALERSHIP TO GO 2~! all they are worried about is selling you a car and hoping you dont return! THE "EXTENDED WARRANTY" DOES NOT HELP WITH ANYTHING! NOTHING IS COVERED... NOT EVEN YOUR ENGINE! DO NOT ALLOW THEM TO LIE TO YOU... THAT'S ABOUT THE ONLY THING THEY ARE GOOD 4!CUSTOMER SERVICE IS A MUST!THIS IS BY FAR THE WORST OF THE WORST SERVICE I HAVE EVER RECEIVED!!!!! I WILL NEVER REFER ANY1 I KNOW 2 THIS LOCATION!& I WILL DO MY BEST TO MAKE SURE ANY1 will Avoid it like the plague!!!BEWARE!GOOD LUCK AND HOPE YOU FIND A BETTER DEALER!!! (PLEASE BELIEVE ANY WEBSITE THAT YOU NAME IS ON THAT I CAN POST A COMMENT YOU WILL SEE THIS AGAIN) read more

Sold me a 2008 Jeep Wrangler, but after purchase it turns out that the safety inspection and emissions test results had expired. Upon getting those done, the safety inspection failed--badly. $1000 in repairs right there. Ball joints were blown out. At the time of purchase they were fine, but the mechanics who repaired them for me noted that this should have been corrected before selling the vehicle. Did Suntrup offer to cover that expense? Nope. They totally blew it off. Sure, that's sort of a risk you take, but still. Additionally, they never followed through with delivering the soft top to me, as well. Then there was the issue of the trade-in. After several weeks of not receiving the Jeep's title, I suddenly got a letter from them saying they needed me to come back to their dealership and sign another document because they screwed something up on my sign-over for my old car. On top of all this, every single employee from the dealership I dealt with was rude, disrespectful, and clearly dishonest. Best of all, they'll continually call you and ask you to refer new buyers to them. They don't stop with this, it's a hard sell type of thing. Very strange. Avoid avoid avoid. Worst dealership I've ever dealt with. Suntrup Buick GMC and the people who work there are exactly why operations like CarMax exist. read more

Went here for one problem. Now my car having all kinds of issues. Looks like sabotage. No engine light on when I pulled up. Now engine lights and issues since I left. Quote was for $150. Ended up paying $524. I've tried calling them back. Left a message 3x. No return call. I asked for a service manager. They don't have one. Awful experience!!! Never going here again. read more

had the absolute WORST experience with this car dealership and I'm going to tell EVERYONE I know not to EVER buy from this place. If I could give it 0 stars I would. They sold me a Jeep with bad rotors and a bad radio and did not try to help me fix it. They did fix the rotors after Allstar Jeep checked my Jeep out because it started jerking when I put my foot on the brakes and told me the rotors were bad! But the radio is a different story! I bought a warranty from Suntrup when I purchased my Jeep and the warranty company would only pay for a re-manufactured radio and would only cover a partial amount for a brand new one! There were no re- manufactured ones available and there was no ETA for one so I had to get a new one. Since Suntrup sold me a car with a bad radio they should have covered the portion that the warranty company wouldn't. The salesman said they would pay for it but never did and instead I had to come out of $900 for a radio on a car that I just bought. They just sold me a vehicle and just left me out there to fix things myself. I couldn't even get a complimentary gas card or anything!!! They didn't care AT ALL!!! Is this what you are about? Selling people bad vehicles and leave them out there to dry? This is not good customer service. I will be contacting the BBB and your headquarters. I will not let this go!!! I was excited about purchasing a new vehicle and you took away all the excitement and left me in despair!! The WORST!! read more

Took my car here to get fixed for a well known problem listed all over the Internet. Not only did the staff not want to communicate with us over the problem but when I talked to the manager and mentioned that after 3 times in less than 2 months that lemon laws could go into affect, That the safety of my family was at risk and I really wanted the car fixed. I was promised a call back on the following Monday and have yet to hear from them. Also turns out their piss poor mechanics didn't plug in the o2 sensor the last time they attempted to repair the car. Maybe they need to be retrained. read more

I visited this dealership to lease a 2014 GMC Acadia. A few weeks back I saw that the GMC website (not the dealer website) had a great lease special that fit my budget. When I went into the dealership with my husband, we were given some time to look around at inventory to see what they had that we liked. Once we determined color, interior options, etc. that we wanted the new car sales person (James Wooten) helped us find the exact model on the lot we were looking for. We test drove a few and settled on one we liked. We also worked a bit with Harlan Schwartz since our main salesperson was working two deals at the same time. He offered some insight that was helpful in us making our decision and much appreciated. From there, I asked if they could honor the lease special I had seen a week or two ago on the GMC website and he said they'd do their best to get to those figures. After a little bit of back and forth (and minimal at that) we left with exactly what we wanted at the price we were looking for. At no point in time did I feel as though we were in a high pressure environment or were being misled or "ripped off." Based on the research I did prior to visiting the dealership, I believe we were treated fairly on the price we were offered and the amount we were given for my trade in. I would recommend this dealership to anyone in the market for a new or used car. read more

The worse experience ever. Salesman, Don Grider, Sr., was rude and at the end plain out mean. We finally left after not getting any trade information, requesting him to call with numbers. He never called. My husband ended up calling, speaking to a Gerald I think. No deal. When I explained to Don while there we were hungry and needed to go eat I told him we had already been there a long time and he said he could've kept us there longer! What sales person talks like that?! read more

I love Buicks and own a pretty old one that I needed work on. I set up an appointment to get a bunch of things fixed. A few hours later I get a call saying that they want me to come in and that they want to trade in the car above the appraised value. I was excited, so I went in that night to be assisted by a great young man. It was too good to be true, they just said that to get me in the door and then say they don't remember saying that. Then continue to show me cars I couldn't afford. My guy was great and very polite, but didn't know the answers to any of my questions. He later reveled that he was 20 and he only been working for 3 months. Total waste of my time. I recommend buying a Buick though. My entire family ones one. read more

**Military and first time Missouri car buyers beware** My wife and I recently purchased a 2019 GMC Acadia from Suntrup Buick GMC in St Peters, MO. Our previous vehicle had a transmission go out unexpectedly, and just before a major relocation out of state, so we needed a replacement vehicle and quick. After several days of visiting dealerships and many hours searching online, we decided to purchase a car from Suntrup, and trusted our salesperson, Wayne Burns to take care of us. He never missed an opportunity to present himself as a fellow veteran in an attempt to build trust and rapport, and we trusted him and the finance specialist, Doug Rhodes, to take care of our family with the details of this major purchase. Due to the unexpected nature of this expense, we had a tight monthly budget and a target price range in mind, and as such, my wife and I reiterated several times that any car purchase decision would be made on the bottom line, particularly the final monthly payment. Having done my homework, I presented Wayne and later Doug with a pre-approval letter from our bank, and Doug said to wait with Wayne and he would take care of the financing. While Doug spent almost 20 minutes trying to upsell us on an extended warranty (including financing options), at no time was sales tax ever discussed, rates shown, or options to finance the tax ever provided. Based on the nature of my military service, we had purchased or sold cars in several different states (VA, AL, TX) and even Japan, and in each instance, sales tax was ALWAYS collected at the point of sale/the dealership. Doug told us he already set everything up with our bank, and all we needed to do was sign the required forms and we would be on our way in our new GMC. We left the office with only 2 forms - a title application and a "sales invoice" which only listed the amount financed and our trade in value. Several days later, I was absolutely shocked at the DMV when they required nearly $2,600 to register the vehicle. They explained that in Missouri, the dealership doesn't collect the sales tax and it is required to be paid at the DMV. I was completely surprised that the dealership failed to mention this material piece of information, something that now made the vehicle exceed our monthly budget. I immediately attempted to contact Doug in finance to explain why we weren't offered the option to finance sales tax. He was out of the office, but his counterpart explained that this is the way it is always done in Missouri. Finding that unacceptable that people are routinely accustomed to paying almost 10% of the purchase price in cash at the DMV, I contacted the sales manager. Sales manager Crystal McElroy seemed very surprised by my inquiry, despite having explained to her that Doug talked directly to my bank, and provided the dollar amount to them directly without offering to finance the sales tax. I find it very hard to believe that customers never finance sales tax when dealing with Suntrup, and I still wanted her to explain why Doug or Wayne never explained local sales tax rates or offered to finance the tax, as had been the norm when buying a car ANYWHERE else. She stated that Doug and Wayne did nothing wrong, and reiterated that this is how business is done in Missouri - further adding that this was the first call she had ever received on the topic. From this, I can only conclude that this dealership either made a mistake in not offering to finance the tax or left out this material information to get us to buy a car we could not afford. In either case, I was at a severe information disadvantage (despite my research) and trusted Suntrup to guide us through the details of buying a car in Missouri. The attitude of the dealership during my four attempts to remedy the situation was that we "should have known better because you signed the deal" and this is how business is done in Missouri. Based on these interactions I am convinced this dealership uses Missouri law in how taxes are collected to their advantage in order to persuade buyers to purchase more expensive vehicles - a tactic that is particularly effective against military or first time Missouri buyers. If they can fool someone with an accounting degree and an MBA who has purchased several vehicles (and does their research), they can fool anyone. This is my first online review, and this is in no way my first attempt to resolve a major issue with my vehicle purchase from Suntrup Buick GMC. As a big believer in dealing with people directly and honestly, I have made multiple attempts to solve this issue at the lowest level possible with the finance department, sales manager Crystal McElroy, and general manager Ken Kline. It is my only hope that others can learn from my mistake during my car buying experience - particularly those military customers who are at a disadvantage due to routine moves and living in different states. read more

Update on previous complaint...after going through THREE service managers my problem of being charged for services never given has not been taken care of! Last manager said he was going to check on the status and never called me back! Don't take your car in for repair here!!! They can't even keep the same service manager for a year! read more

Got a "certified" used GMC Sierra 5 months later needs a new engine! Now they will not do anything about it won't even give me any figure to buy it back I know I would be upside down but they still won't take it. Avoid this place at all costs DO NOT BUY FROM HERE!!! Now I owe $13,000 on a truck that needs a new $7,000 engine and is unusable thank you Suntrup GMC! Since 0 stars is not an option they got the highest honor of 1 star! read more

Great experience. Suntrup GMC took great care of us. The repair work was done the same day and Jeff Skrivan was a pleasure to work with.

Customer service is so bad at Suntrup GMC that I traded in my leased GMC at another dealership just so I wouldn't have to deal with this bunch of bumbling fools again. The initial sales process was ok, but the service department was a nightmare. When it came time to trade in my leased vehicle, they lost paper work, forgot appointments, and kept my wife, kids, and I waiting for hours on more than one occasion. Just stay away. read more

Very disrespectful customer service rep Tim and when asked for the manager Angelo, he was just as disrespectful. I highly recommend Lou Fusz over Suntrup any day!!! read more

Worst car purchase experience ever. We were told by our bank that they took advantage of our trade in. Suntrups response "then tell your bank to buy it". Our first trip to the DMV we had to return to the dealership because the safety inspection they gave us was out of state and expired and we had no emissions test. Second trip to DMV we had to return to the dealership because they did not put the odometer reading on the title and someone had scratched over other numbers. We are now waiting for an affidavit for the title for a third trip. After reading the other reviews I'm very nervous that our purchase will result in less than a "certified" vehicle. I have never written a negative review on any company but this experience was simply unbelievable. read more

Fast, courteous service. I had a 7am appointment and was out by 7:30. Great first visit.