I was approached by Ryan in order to get solar power at my house. I was already considering solar so I gave it a shot and began to speak with Omar regarding getting solar at my house. When we initially talked cost, everything was good. I told him that I wanted to take a bit to think it over. He told me we should get the paperwork rolling so that we could lock down a rate and I could always cancel later. He showed me a Better Business Bureau page and said that the company was accredited. The Boise location is NOT accredited with the BBB so don't believe them if they tell you this.
Anyways, I read through the paperwork and it said that I could cancel within 3 business days of initial service, so I thought I would bite the bullet.
Omar came over and took pictures of a couple things on Friday and everything was fine. I thought about it and consulted with a few people and got back to Omar on Sunday telling him that I had reconsidered and that I wanted to cancel. I asked for his help and was wanting to know how I got that process started. He only replied with comments about how I was making the wrong decision and that he knew I was a wise person and that I shouldn't be making this decision.
I then checked back in with him Monday, and he told me it was too late to cancel and that he was going to have to charge me a cancellation fee, but that he was trying to make it work with me because I was a smart guy. He claimed that he was being transparent and completely open with me and that it wasn't his fault because I needed to contact the third party company. After this, I contacted my lawyer and said third party company. The company did cancel the service for me because by law in Idaho business days don't include weekends. After I got them to cancel, Omar texted me back and said that he talked to his higher ups and that he got everything cancelled for me free of charge....
If you're thinking about doing business with Boise Suntria, hopefully you read this and it stops you. read more