I just purchased my 5th vehicle from Sunshine! They have a top tier sales and service department! read more

Sunshine Chevrolet - Car Dealers Near Me - Arden, North Carolina

1st time I came here was for a Oil cooler line replacement. The service tech "Neal" Quoted me for a transmission fluid line...wrong part. I told him I had it quoted at Harry's on the hill and it was half the price he gave me and was told to go to Harry's if I didn't like their price. As I was leaving I said "what type of dealership is this? and Neal threatening me, chased me out the door to my truck. I was told he was fired and returned for a brake pad job yesterday (Neal was still there) and was charged $855.00 for 4 brake pads. read more

Could not ever have anticipated a car buying experience being as bad this one. Straight up nightmare! I was sold a car with a busted head gasket. I also paid for a warranty that included loaner cars. I'm a single mom and this is the second car I've ever purchased. I have called many times only be bullied by their service department. Refused to help me. Told me to go elsewhere. Rudest most awful staff I have ever dealt with. Avoid this dealership at all Costs!! read more

Made an appt online for my 90,000 service which includes, oil, filter, and axle fluid change according to my owners manual and Sunshine Chevrolet's website. I was able to get a since it was supposed to be a bit. Got a call shortly saying the car was ready. When I arrived, I was told they only change the oil at 90,000 miles. This is not what I scheduled and it goes against the owners manual. I also mentioned that I had an issue with the thermostat. He said it was in the back of the engine and would require a whole day to pull the engine.....WRONG. It's in the front. The time before when I brought my car in, I had a headlight that was out. He told me they would have to remove the bumper to replace it and it would be $800. I bought the bulb at the auto store and installed it in 5 minute. I would recommend finding another dealer for service. read more

the salesman i had was very rude to me. i gave him an offeer to take to his manager and he said that the sticker price was what it had to be, so i gave him an offer to take to his manager so he left an stayed and never returned i waited aand he never returning and i wairted for 40 minutes so i left that salesman was very rude so he gets a 0 rating he was no a pro so it is O read more

I have had a great experience both times I have brought my Camaro in for routine service. This is after I have had HORRIBLE experiences at the other Chevy location on Smokey Park Highway including them destroying my rims while putting new tires on and fighting for them to fix their own mistake. Which was a huge headache preceded by them complaining how much it cost would them (not my problem.) I will continue to go to this location. Friendly staff, quick service, helpful!! read more

Sunshine Chevrolet - Car Dealers Near Me - Arden, North Carolina

STAY AWAY ! ... The service and to some degree sales has fallen sharply. i was a dedicated customer for 8 OR MORE years until they tricked me in charging me extra for a horn that needed to be replaced on my Hummer. they didn't have one in stock and sent a runner to Asheville Chev to get one and charged me $100.00 for the trip. they knew i was coming to have the horn replaced and either i could have picked the horn up from Ash Chev on my way or they could have ordered one before i came. i guess they needed that extra $100 more than i did. "THIS IS THE ABSOLUTE TRUTH TOO ... I BOUGHT A BRAND NEW CAMARO FROM THEM BECAUSE NO ONE ELSE HAD ONE. I TOOK IT TO THEM FOR SCHEDULED MAINTENANCE AND SOMEONE PURPOSELY SCUFFED UP THE NEW PAINT. WHAT KIND OF PIECE OF SH*T WOULD DO THAT? they obviously don't want future business from me and they won't get it!! "STAY AWAY" ... "DISHONESTY OF THE FIRST ORDER!!!!! unforgivable absolute read more

We bought a car at the beginning of last year. Was very excited for the purchase. The experience thru the sale was quick and easy however BIG THING THEY LEFT OUT....the car has been in 3 accidents! This started causing problems shortly after purchasing. No one ever mentioned it. Went to trade the vehicle to find that it's not worth ANYTHING on trade! I wouldn't ever buy from here again! Beware they sale cars they KNOW are not safe. Sad part is the salesman knew we had multiple small children read more

They were dishonest with us, charged us for work they did not do the first time around, and we had to drive back again for them to fix an issue that they charged us $2200 for (over $1000 of that was just for a few hours of labor). Their "certified service" mechanics returned our Chevy Cruze to us with low coolant (they charged us for coolant and didn't fill anything up, which made us wonder what else they're charging people for and not doing), they took the manifold cover that protects the coil pack, they lost it, and didn't replace it. We were told that we'd get a call from Neal the next Monday to fix that issue, and no one called us. A permanent code came up on our vehicle and we were told by other mechanics that only the dealerships can clear a permanent code. This has been a 2-year issue and our little family has had to save up money to fix this so our car could pass emissions and we can update our tags. It felt so horrible to hand an envelope of cash to a dealership that treated us and our hard-earned money this way. Is there any honesty or integrity anymore?? What mechanic takes a part of your vehicle and doesn't replace it if they're the ones who lost it?? Shame on you, Sunshine Chevrolet. read more

1 star stands for not good, so this suits it. I have been here 3 times since moving here last Sept. My truck is a 2019, and under warranty still. The first was an issue with the sound coming from somewhere in engine bay. They searched for 2 days and concluded that it couldn't be fixed due to a possible previous owner's accident. Fine. But then they charged me for the time. Dont' see why I'm out money since its under warranty. 2nd time, my transmission shifter was causing problems with the ignition cutoff. They ordered part, I scheduled a half day to get installed, only to find when I went in, they had ordered a USED shifter. And they hadn't even bothered to call me when this part came in. They fixed with the new part, only after I had to call to see if part was actually in. It had been for days. 3rd time was my transmission was making stuttering noises, as well as my A/C unit not working correctly. The original clerk stated it would take about 1 week to fix, so plan on getting a car rental. The only problem is, Sunshine does not do loaner cars, so I had to call GM about how they handle this. (That's a whole side story, and not good for GM) When I got a phone call, not less than 4 hours after dropping (not a week), I asked them if they actually fixed all the problems. They said yes, and the A/C issue was just a software update. So I get my truck back, transmission is better, but A/C is still wack. I opened the hood, and sure enough, see my fan belt A/C is turning off every 1 min (as I told the tech) So no, they didn't thoroughly diagnose the problems. They seem to want to find an easy way out, and especially if you are under warranty of some kind, they won't fully engage as it doesn't make as much cash. I would say go down the street to Asheville, but they aren't much better. We are screwed in this area for GM hate to say. read more

First and foremost I despise buying new car/trucks. It seems that every time that you just want to look you have some pushy salesman telling you a whole bunch of stuff that you really don't want to hear. The whole process always seems like I'm rushed and pressured into my big investment. With that being said, this dealership was none of that. From start to finish I felt welcome and I was spoke to on a level that I understood. There was no feeling of them pushing a new vehicle on me but more of a feeling that they were just glad I came in and wanted to help if I needed them. I dealt with Zak Kampert, who is young and good at what he does. Zak worked with me on purchasing a new diesel truck and explained all the ends and outs of it so that I knew exactly what I was getting into. I can't think Zak enough and would highly recommend him if you have any chevy needs! I was also helped by a sales manager named steven. He too was amazing and was able to find a few rebates to save me money. Over all I can't speak highly enough on this dealership. They hold themselves to an extremely high standard and will cater to you as an individual and not just a person to make money off of. read more

Sunshine Chevrolet - The new addition to the family - Car Dealers Near Me - Arden, North Carolina

Made an appointment with their Service Dept. for a diagnostic for my Chevy van that was having an electrical issue. Girl who made the appointment said 2 hours would be $155. I was perfectly fine with paying that. Drove 30 miles and took the afternoon off. Got there and the smartass Service manager (named Neal) (after acting like he did not know I had an appointment) said he would not even look at it unless I was willing to leave it a week. Which I could not do! I made an appointment for a 2 hour diagnostic and service manager refused me the service! So I took it to another Chevy dealer, who within an hour diagnosed a bad ECM, and replaced it. Very happy Sunshine Chevrolet lost $1000 in this process. Couldn't be happier with that outcome! read more

My check engine light came on last Friday on my 2020 2500HD truck. I called Sunshine Chevrolet and they said to bring it in at 12:30 pm on Monday and leave my truck for a couple of hours. I arrived a few minutes early and left the truck. At 3:30 pm, I called back since I hadn't heard from them. They said they would get to it later that afternoon or tomorrow morning. I called the following day (Tuesday) at 1:30 pm and they hadn't even looked at the truck. They said they thought the technician would look at it later that day or the next morning. Sounded like the same thing they told me the previous day. I cancelled the service and picked the truck up after leaving it with them for over 24 hours and they didn't do anything. On the work order, they said that "Customer didn't have time for further diag". It should have said that service center didn't ever get around to doing anything! I don't know if they actually know what they are doing but I do know that customer service isn't high on their list! read more

Horrible experience dealing with this dealership for service to my new vehicle. I brought my brand new vehicle (only 700 miles) in to have manufacturing defects addressed due to something clearly being loose or broken in my passenger door that causes excessive audible vibration when listening to music with bass set into the negatives and at a level you can easily speak over or when driving at certain RPMs. The issue is so bad I can't utilize my upgraded sound system without music distortion or my passengers complaining of the annoyance of noise vibrations when traveling with me. I expected no problems in at least having the issue looked at but was very wrong. Through the process the technician came out to my car with me and heard and verified the vibration issues impacted by the music playback with me on my first visit. On my second visit, after 6,000 miles had only made the issue worse, he went on a test drive and verified the vibration caused by the engine/exhaust tone. He wanted me to chat with the service manager both times to get the issue covered because he could hear the issue but couldn't say what warrantied part was impacted, the manager was never available. When attempting to get guidance through GM directly on the issue they called the service manager and he informed them my issue was within spec (clearly not) and told them to relay to me that if I wanted the defect actually looked at I'd have to pay $160 for "diagnostics" to be performed on a defect on a vehicle that is well within its bumper to bumper warranty. They wouldn't even attempt to isolate the issue beyond verifying the exterior connections of the door panel were secure when the issue clearly and audibly existed . What a joke of an experience with no effort to stand behind a vehicle with issues clearly present when it rolled off the assembly line. I've already used the dealership for accessories and my first service appointment but will never be back without some effort on their end to demonstrate they are a dealership that honors a vehicles warranty. read more

I had a terrible experience at this dealership. I was trying to trade for a vehicle and nothing went well. The sales manager tried to pull the old dealer tricks on me and I called him out on it. I hope no one else is treated the way that my wife and I were treated. He does not like the fact that I had done my homework on what my vehicle was worth on KBB. It is apparent that he does not like an educated consumer. He tried to charge me a $1087.00 docking fee. When I asked the salesman what this was for he said " tag, registration, washing, full tank of gas and paperwork handling". The total at the DMV is just over $ 100.00 so thats over $ 950.00 for a tank of gas, washing, and paperwork handling. I hope they don't try this trick on other customers but just do your homework before you go. read more

After having the oil changed in our truck, Sunshine failed to return our lug nut key - and now are claiming that the key belongs to them. Sunshine has done all schedule B maintenance on the vehicle for the last 2 years, and put new tires on the truck earlier this year. Now, that we have decided to have maintenance preformed at another location due to an outrageous quote for back brake pads, Sunshine has refused to give us our lug nut key that they took from inside the vehicle. When I approached their staff, they claim that the key belongs to their master set. However, after confirming with the manufacturer of our wheels, they have indicated that is not possible. No dealership, or wheel shop within a 4 county radius has this key, yet Sunshine magically does. Seriously? read more

my dad was looking for a new car. the sales person was very rude. the prices was two high and didn't offer a better offer. they didn't even have the car we wanted available. read more

I drove into sunshine to look at a used volt and it was just sold. But the dealer worked hard to find a car in my price range that would work for my needs. I never felt pressured or even in uncomfortable at all. The office / waiting room is very nice and a good kids room for my 5 and 10 year old. I highly recommend this dealer. read more

I had an appointment today for an oil change. I made the appointment so I could get the work done during my lunch hour. A half hour past my appointment time they hadn't even taken the car back. I left without service. I was asked if I wanted to schedule another appointment. What's the point? -Tim M. read more

I called to make an appointment for service on my GMC. I tried to get a loaner car for two weeks before I finally just gave up and made an appointment where I would leave my car there for the day. I planned to Uber anywhere I needed to go. I set an appointment for nine AM figuring they could complete a simple brake job in a day. I also listed a couple of other cosmetic items for them to look at. I called them at noon for a status report when I had not heard from them. They said they would call me back. I called again at three and that is when the gentleman finally went to check on my car. It turns out they had not even looked at it. He sheepishly asked if I needed it back today. So they had my car for six hours for an appointment that started at nine AM and didn't even look at the car. I would have been much more understanding if they had simply communicated with me. Unreal. read more

Great dealership! I have bought 4 to5 cars there! I bought my 2017 Tahoe there and I've used their service department for each service from new. Great service department! My son also bought a corvette there and a zl1 camaro there. We use Rober Rossler in sales great honest place to buy a car and excellent service department (Neal) ! read more

I purchased a used Chevrolet Colorado 2008 with 67k miles back in early March. It was really cold and windy that day. The truck was advertised pretty well and the salesperson Seth of course told me that there was a lot of interest in the truck. That's a common thing. There's always "a lot of interest," but there was no one standing in line. It was too cold and windy, plus as I said, "There's always a lot of interest." I looked at the truck for a bit. I took it for a drive. Seth told me they had run an ionizer on the truck for 3 days, but that was "normal," according to Seth. The truck smelled new for 67K miles, but it was March and cold, so nothing was going to be able to smell, regardless. I made an offer. They offered me $250 for my trade-in, which is about the value of the tires. They came back with about the same price as they were asking only mixing the numbers around so it looked like they were giving me a discount. They weren't. $375 to pay some woman to do the title work, not for the title work, but to do it. I bought a car yesterday and did title, tax and tag myself for $300. With the truck I got a tax bill a few weeks later for $147, not covered, obviously, in the fees. Anyway, at the end of the sale I took possession of the truck and just as I was about to drive away I noticed two chips/cracks in the wind shield. I told Seth about it. He had to go get another guy to look at it. Some guy that looked at me like he could have given 3 doodoos to do anything for me. They gave some repair guys card because he could come to me and put "super glue" on it for me and they'd pick up the cost. I never called. The wind shield is fine. I'll get a new one if anything happens. That's what they should have done. When I got home I found some mystery switch. I text messaged Seth, because Seth said he'd be there for me if i needed him, so I asked him to ask the previous owner what it was for. He never did. I discovered only today, 2.5 months later that it was for the auxiliary, but the radio had to be on 88.5 for it to work. It's actually pretty cool, but it would have been cooler 2.5 months ago. Anyway, the real purpose of this diatribe; about three weeks ago I started driving the truck with the A/C on and it started raining a lot. Mind you it's May and I have only driven the truck maybe 2K miles. Guess what happened? The cabin filled with water on both sides. The truck has been under a tarp ever since. I had to order a new cowl, $144 on Ebay because the old one was rotted and rain drain was clogged with debris. The left side was a complete swamp because the a/c evaporator drain is clogged, which I'll have to jack the truck up and possibly take the dash out to fix so I can drain the evaporator pan if clearing the drain doesn't work. Of course, back in March on that freezing day I did not run the a/c and it was bright and sunny, so no rain, but I guess the "normal" use of an ionizer for a few days should have clued me in had I really thought about it. If only I knew the true purpose of an ionizer. I think Sunshine does. Why didn't I bring this to the attention of Sunshine? I tried to, but the manager could not or would not speak to me. I didn't want to bring it to the dealership because I didn't want to drive round trip 80 miles to have doodoo face look at me and do absolutely nothing for me, because it wasn't their problem. I bought it "as is," so I got it "as is." Even if I bought their crap warranty it wouldn't have covered this. So what can you derive from this lengthy essay? If you buy from these folks do it in the spring or fall on a rainy day, so you can test all functions. Walk away if they won't give you a deal or ask to speak to the manager directly because you'll never speak to him again otherwise and since salespeople like Seth cannot obviously make the deal without going through the manager; you might as well speak to the person that makes the final decision rather than sitting at a table waiting for the salesperson to pretend to walk back and forth all frustrated. If you hear ionizer or the car smells way too much like a new car, really give it a thorough look through before you sit down and buy, and not just at Sunshine, anywhere. Do I have buyers remorse? Yes. Their reply to this review is epically lame, weak, and so self serving it's unbelievable. Why didn't I reach out to them? I did. Doo doo face, Seth and your manager were of no help to me as you have read. read more

Everything went super smooth. I was able to schedule a test drive for the car I wanted while I was out of the country, give a look over without issue and then get all my trade in appraisal and financing just as easily. Karl was an awesome salesperson and showed me everything the car could do and gave me a great tour of the dealership and what their goals are, while the finance person (can't remember his name) worked with me to get me the best deal I could - better than I expected coming in. I think the only downside to the whole experience was timing. I came in on a Tuesday afternoon at 2p and got everything sorted and drove off the lot at about 7p. It's definitely faster than my last car purchase, though. read more

We bought our 5th vehicle from Sunshine Chevy today. The first was several years back and wasn't the best experience. Last year we purchased 3 vehicles from Sunshine with Brandon Franks as our salesman, that experience was amazing. Brandon was completely honest, up front and helpful with each and every purchase. Today we bought another vehicle with Seth as our salesman and Brandon now our finance manager. Again another absolutely smooth purchase! Anyone looking to buy should give these guys a try!! Thanks for everything Brandon and Seth!!! read more

Be very wary if you're getting your car serviced here. They tried to add on a repair that I didn't need, provided horrible customer service, and charged a diagnostic fee after the fact that they didn't tell me about up front. I've been a local here for most of my life, and when I started asking around, many many people said do not go to Sunshine Chevy, go to Asheville Chevrolet instead. read more

I recently bought a used Jeep from this place. There was a chip in the windshield and we agreed that I would buy the car that day if they fixed the windshield. I bought the car and called the sales manager who told me to call him to set up the repair. He wouldn't answer his phone and didn't even have the decency to respond to my messages. The repair was his suggestion in the first place! After 3 weeks, my wife finally emails the higher ups and we get a call right away. Bring the car in, they'll fix it. They kept my car for the entire afternoon and did virtually nothing. They said they applied some sort of resin to stop the chip from growing which has not worked. The chip in the windshield is beginning to spread now. On top of that, I paid an 88$ fee for the dealership to handle the tag and title stuff with the dmv. They didn't bother to handle any of that until a day after the temporary tag expired. So now I have a new Jeep with no plates. I shouldn't have to chase these people around to ensure that they fulfill their end of our agreement a month after purchase. Doing business with Sunshine Chevrolet was regrettable and is not a mistake I will make in the future. read more

I have never had a worse experience with a dealership service center. After having a special service recall on my car it has never been right again. They refuse to fix the problem. GMC would not back up the workmanship stating it was on Sunshine to fix their problem. Service manager would not call me back. read more

Thank you to Courtney and Nick, the technician. My wife and I broke down on a Saturday nearby and they had us repaired quickly and back on the road. We consider us fortunate to have broken down near such a great dealership. read more

My son found a car at their lot online. We went to look it over and for a test drive. Lee was very helpful and honest. We left to go look at others that he had found and finally, decided to go back. During this time, my son and Lee had a text conversation about the car. They got down to a price that my son could afford and would be happy with. We went back that afternoon and bought it. Even though the dealership was busy, Lee and Paul got us out as quick as possible. We really appreciate their efforts and communication. read more

My life partner and I went in last Saturday to look at a Santa Fe 4wd. We test drove the car and it seemed fine. When we got back on the lot, I smelled something. I asked for the hood to be popped. Well...it had a main oil seal leak. So, we said we didn't want it. We left and went looking elsewhere. When we got back home we got a phone call from our salesman, Caleb, stating that they just had a 2006 Trailblazer come in and that it would be a good one for us. He asked us to give him a call back and let him know if we were interested. I called him ASAP on Monday morning and said that we were very interested but we couldn't come back until Saturday because of our work schedules. Caleb said that was fine and that the truck hadn't been inspected yet and serviced because it was just traded in. Monday night we noticed it on their website and became worried that it was going to be sold prior to our appointment. We did an online pre-approval and I emailed him immediately. Yesterday he emailed me back and informed me that the truck was sold and it was sold before it even left the service department. I was so upset. We were the first ones called about the truck and we were the first customers who wanted it. The pre-approval was done in my partner's name and well after the truck was sold, she got several emails from a different sales person asking her to schedule an appointment to drive the truck!!! I called Sunshine Chevrolet and the internet sales lady that I spoke to said that if I wanted it held, I should have made a deposit. No one told me I needed to do that. Caleb just said we could come back Saturday. Well, the sales manager, Steven, called me on my cellphone and left his personal cellphone number to call me. I did as soon as I got home from work. He wasn't very understanding or pleasant to me at all. He basically said that Sunshine needs to make money and that they will sell to the first person that gives them money on vehicle. He said, "first come, first serve" and said that he wanted to help us find a car. I informed he that "no, he didn't" and that if he did, he wouldn't sale a vehicle that we were given an appointment to test drive and so paperwork on. He still had a very negative tone with me and kept saying that "they" did nothing wrong. I hung up on him because of how he sounded toward me. I posted a Facebook note about what happened. He responded with: "My team and I are sincerely sorry that you missed out on the Trailblazer. I know how hard it can be to make it to a business to complete a transaction when you work outside the home full time. People of all walks of life visit us, purchase from us and use our service department daily, and we appreciate every one! That's a big part of why we stay open until 7 pm every weekday and are always willing to stay even later for a customer who needs to come in after they complete their workday. As for "holding" vehicles, our policy is very straight forward. If a customer has seen and wants a vehicle in our inventory, but needs time for whatever reason to complete the transaction, we will hold that vehicle upon receipt of a non-refundable deposit. While I know its frustrating to miss out on this particular vehicle, the family who came in, looked at it, and ultimately purchased it certainly expected that we make it available to them, and would be upset if we told them someone else wanted to see it first. I know that seeing this, you're probably still frustrated. Please know that your needs and vehicle search remain very important to my team and I, which is why I tried several times to reach you after we were disconnected earlier. If I or any member of my team can help, please don't hesitate to call my personal number which I left on your voicemail earlier today. We hope to earn the opportunity to help with your vehicle search. Stephen Brown, General Sales Manager" Note: That if we made a deposit, that it was non-refundable! It makes me wonder if they took a deposit if they would have sold the truck anyhow and kept our money! Do not trust this dealership--period! read more

Great service! Kind, courteous, and professional all the way! Buying and servicing my cars at Sunshine has been a great experience.

When coming to the dealership we were welcomed immediately by Zak. He was very knowledgeable and showed us an amazing truck that we were in the market for. He was professional and quick to get us in for a test drive. Once we returned Jared took over for the next steps of the purchase. Jared was super friendly and personable. He took the time to hash out some of the details of buying the used truck and trading in our 2013 Toyota Camry. We were blown away at Zak and Jared's unbeatable hospitality. Brandon was able to finish the sale, and again, was super professional and friendly. We were able to leave in our 2017 Ford F-150 with no problems and in a timely manner. I would like to thank everyone at Sunshine Chevy for the 100% great truck buying experience, amazing staff, and two very satisfied customers. read more

I took my car in for service at Sunshine Chevrolet for the first time and I was very impressed. They got me in quickly, did a quality repair job, and exceeded my expectations. Their waiting room is spacious, comfortable and welcoming and the snacks were nice treat! Special kudos go to Dennis in the service department who was knowledgeable, friendly, and a great communicator! I'll be back! read more

Poorest customer service we have ever experienced. We made an appointment to drive a 2018 Tahoe on Tuesday evening. It was exactly what we had been looking for and made a cash offer. They didn't like the fact of a cash paying customer because they get a kick back from the financing agency. We told them if they made it worth our time to fill out all the finance papers, we would accept that. They came back with about 300 dollars difference which we felt would be a waste of our time to go through the process. So when they wouldn't work with a cash offer, we decided to leave. We were about 10 minutes down the road when they called with another offer. By this time we were hungry and frustrated, so we told them we would think on it overnight. My husband was out of town Wednesday and called that afternoon to give them a credit card number for a down payment to hold it until we could get there Thursday. They assured us it was no problem and they would see us Thursday. Well, Thursday morning they called to say it was sold Wednesday evening!! We are SURE it was to someone who would finance, so the dealership could get their kick back. What a horrible way to treat someone who supposedly had a down payment to hold a car. Ironically, we received an email on Friday from another sales person saying she hoped everything went well with our visit! So, I emailed her back to let her know what happened. NO response. Then again on Monday from the sales manager, an email thanking us for our business. WHAT?? After 3 days of calling, I finally got to talk to her and explain what happened. She was very apologetic and said she would check into it and call us back. It's been about 3 weeks and haven't heard a single word. We will never do business with them again and will make sure to tell our friends about this greed they have. read more

Went in on 11/24/2020 to look at and purchase a 2019 Dodge Grand Caravan which had a good price of 16,600. My sales person's name was Robert. My wife and I have fair credit at best. Also had to roll 1200 negative equity from my previous van being totaled. Was told I was approved at 450.00 a month. I had to ask what the interest rate was and was told 18%. This was all by Robert. Never was told how long, what the bottom dollar amount was etc. Told him my wife would not be happy with that figure and went outside to tell her. She went back inside and told Robert we wanted a car payment in the 350 range. She came back outside was on the phone when Robert came back outside and said they didn't have anything on the lot that was 350 a month. And then suggested we go to a BUY HERE PAY HERE place. And if he denies doing it he is lying. But I guess we should have been jumping up and down to get approved. I don't think so. read more

They are all about the sales but do not care about the quality of their sales. They do not do the work they say they did which was proved by local trustworthy mechanics. Very disappointed as a family member of who used to own Fletcher Chevrolet. No one in my family will go there after it was sold. I learned the hard way as to why. read more

Just had a normal service, oil change and tire rotation. These guys are pleasant to deal with they get me in at my appointed time and they do a great job. I will continue to send them my business. read more

Service Dept personnel always do a great job with my truck when I need to bring it in for something and it is nice not to have to wait a week to get in. read more

I took my 2005 Equinox there originally because my ABS and TC lights were on. They replaced my caliper 363.00$ no big deal. I went home and sure enough the ABS and TC lights came back on and now I had a new grinding sound in my brakes. I took it back a second time. This time they told me they had to replace the axle and hub, another 730.00. I left again and guess what the light came on again and the grinding was still there. I called and went back, strangely enough they said the couldn't find anything wrong. I left and went home. The following day my car almost didn't stop because of this grinding. I took it back to the dealership for the FOURTH time. Now they say it's a ABS computer that is bad. Another 1000.00$$$ repair I told them that it seems like they are an extreme ripoff. I would not recommend anyone go to this service department unless you want to buy a new car. So now I'm stuck with no ABS no TC and they just want to keep replacing parts. This place is no good.... read more

I had an unpleasant encounter with this business but after working with Jennifer who is the Director of eCommerce we are chalking it up to poor communication. Thank you Jennifer for reaching out to me! read more