I thought their complete lack of care or concern for the immediate family was completely…read moreunbelievable. They move 3 family members in front of first row completely blocking father, stepmother ( of 40 years ) eldest brother (wife) because they had no idea what to do. I had one member of staff actually ask me to give the family peace to mourn. I am the father that was my son that died and it was my surviving twin son that I was going to to console. At the funeral none of the family except the mother, surviving twin son and widow of my son that died were even offered seating under the tent we all stood out side. That is ( father, stepmother, eldest son (wife), youngest son (wife, son), daughter (husband). When my wife and daughter questioned about flowers we were lied to, The staff member said they would be donated to assisted care they both offered to do so were told no need. On Nov. 5th we all met at grave site to find the flowers my wife and I bought and the flowers that the brothers and sister bought in the dirt at the grave.

Exceptional customer service during your time of loss. Paul and the rest of the staff went above…read moreand beyond to make the service everything we wanted and more. It was an incredible tribute and a great way to honor the life of my grandfather.

My father passed away in the hospital and we told them my dad pre-paid for his services with…read moreHonquest in Loves Park. The hospital said not to worry they would make the arrangements to get him there. Honquest called us to make arrangements for myself and my brother to come in so we could set a date. Everything was smooth and professionally handled. A day or two later I got a call from Tim Honquest, providing our family condolences. Tim said, I knew your dad and I've talked with him on several occasions. We've been unfortunate to lose my two brothers and my sister, we used Honquest for each of those funeral services. Also, each of those funeral services have been AAA+ and professionally handled. Tim mentioned to me that my dad was pretty frugal. I told Tim, let's just be honest my dad was cheap. He mentioned that my dad purchased a casket that was basically a box with material. Tim said to me that they had a casket that they used to rent out to people and would I be interested in it. I asked him, How much would it be to rent it out? He said it's free him and not to worry about it. I thanked him his kindness and for the use of the casket. I was under the impression that they would put my dad in his casket that he purchased after the services. Since my dad did not want a funeral procession, my brother was able to go out to the cemetery the next day when they buried my dad. My brother took a picture and he sent it to me, I was a related. Tim conquest had given us the rental casket that I thought he was just letting us borrow, but no, he gave it to my dad!!! I am so appreciative of that kindness in our time of need. I just can't thank him enough!! BIG THANK YOU to Tim Holquist & family for being there for our family

Several weeks ago, we learned of a relative who had passed away at a Rockford care facility. They…read moreinformed me that Honquest funeral home was handling the services. I called Honquest at the time, and they confirmed handling the service, and indicated this would be a graveside service only at Randhill Cemetery in Arlington Heights, Il. They've never been there, so they could'nt tell me where it was, or how to find the grave side service. They instructed me to call back closer to the date of service. So, today, I just got off the telephone with a woman who confirmed the service for the person I named, but they told me the service was at 'River Bluff' cemetery, in Arlington Heights. I asked several times repeating the name of the cemetery, which she confirmed each time. There is 'NO' River Bluff cemetery in Arlington Heights, Il., it's Randhill. I know this because I have plots there, and was a resident of AH for over 35years. I fear for those in the Rockford, Il. area that utilize Honquest Funeral home. If they don't know anything about where their business takes them, learn. And while you're at it, know the name of the Cemetery, it's a huge part of your business. I can only imagine the service they provide.

I didn't know where to start when my dad passed away, but I found Grace online, and I'm really…read morehappy I did. For. Direct cremation, Grace has comparatively reasonable rates. More importantly, the team went above and beyond to take care of our family at a time when we needed guidance most. They guided me through options, had recommendations for other services, were patient and comforting in helping with remains and planning. Then they actually stopped by the house when I requested special assistance. I really appreciate everything they did to help. Update: Grace completely saved me a second time with my mom's passing and cremation as well. So patient and compassionate. Cannot recommend enough.

To be honest, I have not experienced a funeral hosted by Grace. I have however been on a tour of…read moretheir facilities numerous times for different events. The first time I walked in, was to give the owner some information about a local event happening in our area. I have to admit, I was mostly indifferent about stepping foot in a funeral and cremation service establishment. As I walked in I let out a deep breath. It was BEAUTIFUL inside. The minute you step foot in the door, you feel a wave of calm wash over you. Maybe they practice feng shui, I have no idea. What made an impression on me next were the owners. The owners are young, upbeat, friendly, and very welcoming. They introduced themselves, and then Kristan, (one of the owners) took me on a tour of their facility. I was impressed by all of the different options they had. They can create custom blankets, blown glass jewelry, and different types of earns based on the connections they have in the industry. There is quite the variety of caskets to choose from as well. They have everything from your traditional caskets to eco-friendly caskets that are biodegradable. They pretty much can accommodate any individual personality. They even do pet funerals. Grace Funeral has made quite the impression on me.

I had to write a review for Olson as I've rarely received customer service at this superior level…read more I'm so grateful for Scott and Olson Funeral Home! Olson was the funeral home for my Father in 2012 and my Mother, which was just last week. It became a complicated situation, as my Mother had to be flown from California to Illinois and we had several issues with our CA funeral home, and still are. The entire team from Olson was not only kind, genuine and caring, but they went WELL above and beyond - more than I could have expected! Briefly, Scott voluntarily acted as our advocate, and like an "attorney" and frankly treated us like he was our sibling, fighting for his own mother. It was remarkable! The other funeral home in CA was not upfront and Scott's expertise allowed us to avoid the pitfalls, overcharges, and improper protocols that the CA Funeral home was trying to pull. This was not his responsibility, but he jumped in and led us through the proper protocols in straightening this out, even after the funeral. We would have been overcharged had it not been for Scott. Olson also knew all of the unique differences of a Jewish Funeral and I would highly recommend them for any religion's funeral needs. Even when the CA funeral home forgot a necessary element, Scott volunteered the day of the funeral to run out and get this on his own! He also was working with us day and night - INCLUDING on Thanksgiving! He was 100% dedicated to our family. He did not have to do this, but he did, and with a great attitude. Olson is highly respectful, experienced and again, I cannot tell you how much more he did than was expected, this review would be too long. We don't know the Olson's nor were we the easiest client he's ever had, but you'd never know from all that was done for my family, during one of the worst times in life. Scott and Olson's kindness, expertise, sensitivity and savvy in this industry turned a horror story into a success story. I highly recommend them for any/all of your funeral needs! They were utterly fabulous and I cannot thank them enough.

If you care about who you are bringing here for their final service, RUN. This facility did my…read moreGreat Aunt's funeral in April. JIM is the most unprofessional, insensitive person and should really consider a new life-calling as he told our family, when we entered, that we "MIGHT RECOGNIZE SOMEBODY IN THERE" with a chipper smile on his face, referring to our Great Aunt. Our family was absolutely MORTIFIED. If you care about your loved ones and want their final services to be held in a professional and caring funeral home, this is NOT it. Jim was horrific to us and even questioned if one of our family members was actually related to us, as if that is even remotely appropriate. Their website presents a business that is a far cry from the facility and the services you get. Truly awful!

Scandinavian is a beautiful cemetery. Well run, beautifully maintained and always a pleasure to…read morework with the staff. They've added some new features in the last few years, including a gazebo and scattering garden. I highly recommend this cemetery!

Normally the office and staff are friendly and helpful. However, I am trying to sell an unused…read moregrave but Association rules demand presenting the original deed no matter how many years ago it was purchased. If you have property there, do you know where the original deed is and can you produce it in order to use or sell a grave? Beware