The funeral home was superb they took good care of our family who was going through grief. Interior…read morewas elegant. Just very impressed with their customer service

Signed up to pre-pay for our funeral, which worked out well although we didn't really want a…read morefuneral just cremation and the price was right so we are happy with the results. The young gentleman that helped us was very understanding of our situation.

It is now called Apfel Wolfe Funeral Home. Kevin was amazing to deal with and provided…read morecompassionate information and services. The staff was also very supportive and helpful. In a time of need I would highly recommend them.

I didn't know where to start when my dad passed away, but I found Grace online, and I'm really…read morehappy I did. For. Direct cremation, Grace has comparatively reasonable rates. More importantly, the team went above and beyond to take care of our family at a time when we needed guidance most. They guided me through options, had recommendations for other services, were patient and comforting in helping with remains and planning. Then they actually stopped by the house when I requested special assistance. I really appreciate everything they did to help. Update: Grace completely saved me a second time with my mom's passing and cremation as well. So patient and compassionate. Cannot recommend enough.

To be honest, I have not experienced a funeral hosted by Grace. I have however been on a tour of…read moretheir facilities numerous times for different events. The first time I walked in, was to give the owner some information about a local event happening in our area. I have to admit, I was mostly indifferent about stepping foot in a funeral and cremation service establishment. As I walked in I let out a deep breath. It was BEAUTIFUL inside. The minute you step foot in the door, you feel a wave of calm wash over you. Maybe they practice feng shui, I have no idea. What made an impression on me next were the owners. The owners are young, upbeat, friendly, and very welcoming. They introduced themselves, and then Kristan, (one of the owners) took me on a tour of their facility. I was impressed by all of the different options they had. They can create custom blankets, blown glass jewelry, and different types of earns based on the connections they have in the industry. There is quite the variety of caskets to choose from as well. They have everything from your traditional caskets to eco-friendly caskets that are biodegradable. They pretty much can accommodate any individual personality. They even do pet funerals. Grace Funeral has made quite the impression on me.

Performance was way above standards! We were guided through the process with the utmost of…read morecompassion and professionalism. We were not rushed in our decision making nor were we pressured in anyway. Our family's wishes and desires were followed to the letter. All required government paperwork and notifications were handled by them entirely and in a timely fashion. From what we could ascertain our deceased relatives's remains were handled directly from the hospital through the entire process to cremation and then the ashes placed in the container we had chosen. What a great experience during our time of grief! They , also, have a facility in Roscoe on Main Street.

My father passed away in the hospital and we told them my dad pre-paid for his services with…read moreHonquest in Loves Park. The hospital said not to worry they would make the arrangements to get him there. Honquest called us to make arrangements for myself and my brother to come in so we could set a date. Everything was smooth and professionally handled. A day or two later I got a call from Tim Honquest, providing our family condolences. Tim said, I knew your dad and I've talked with him on several occasions. We've been unfortunate to lose my two brothers and my sister, we used Honquest for each of those funeral services. Also, each of those funeral services have been AAA+ and professionally handled. Tim mentioned to me that my dad was pretty frugal. I told Tim, let's just be honest my dad was cheap. He mentioned that my dad purchased a casket that was basically a box with material. Tim said to me that they had a casket that they used to rent out to people and would I be interested in it. I asked him, How much would it be to rent it out? He said it's free him and not to worry about it. I thanked him his kindness and for the use of the casket. I was under the impression that they would put my dad in his casket that he purchased after the services. Since my dad did not want a funeral procession, my brother was able to go out to the cemetery the next day when they buried my dad. My brother took a picture and he sent it to me, I was a related. Tim conquest had given us the rental casket that I thought he was just letting us borrow, but no, he gave it to my dad!!! I am so appreciative of that kindness in our time of need. I just can't thank him enough!! BIG THANK YOU to Tim Holquist & family for being there for our family

When my father went into the nursing home, we talked to Tom about setting up the plans for him when…read morehe passed. Due to insurance problems, we were unable to finalize the details. Tom kept the file open and when my father passed suddenly, we called him, he pulled the file and kept the same quote he had originally given us. He handled all the details, gave us options, asked our opinions about what we wanted done, how we wanted to do things, and gave us advice on things we weren't sure how to handle. We are very satisfied with his work, compassion and experience. We would recommend him to anyone for this difficult time. Thank you.

My mother passed away recently. Hospice suggested using these people for direct cremation. They…read morecalled my husband to get direction to our home and told my husband that they would be a little while because "I have a guy baking right now" What the HELL???? BAKING!!!!!??????? This was my mother I was going to send with them...I had visions of them pulling out her gold teeth. I cancelled and Hospice told them that they would NEVER referr anyone to them again. I had more compassion from our vet when my son's hamster died. How crude and crass. When Hospice confronted the OWNER, he denided it!!!!!Yeah, my husband made it all up. ASSHOLE!

Although I feel funny about giving a funeral home 5 stars above with the comment "Woohoo! As good…read moreas it gets!" (I can certainly think of a lot more positive things to give stars to.), I must admit that Genandt's did an excellent job with my Father's funeral and visitation. Yes, it was rough to lose Dad, but I really can not complain about this funeral home.

A death in of self is hard, thank god for this place that took a huge burden off our family, in a…read moretime of such pain.

I thought their complete lack of care or concern for the immediate family was completely…read moreunbelievable. They move 3 family members in front of first row completely blocking father, stepmother ( of 40 years ) eldest brother (wife) because they had no idea what to do. I had one member of staff actually ask me to give the family peace to mourn. I am the father that was my son that died and it was my surviving twin son that I was going to to console. At the funeral none of the family except the mother, surviving twin son and widow of my son that died were even offered seating under the tent we all stood out side. That is ( father, stepmother, eldest son (wife), youngest son (wife, son), daughter (husband). When my wife and daughter questioned about flowers we were lied to, The staff member said they would be donated to assisted care they both offered to do so were told no need. On Nov. 5th we all met at grave site to find the flowers my wife and I bought and the flowers that the brothers and sister bought in the dirt at the grave.

Exceptional customer service during your time of loss. Paul and the rest of the staff went above…read moreand beyond to make the service everything we wanted and more. It was an incredible tribute and a great way to honor the life of my grandfather.

Whispering Willow is absolutely hands down, the best place I have found that actually makes you…read morefeel like you're at home and welcome there from the second you walk in. Definitely helped take a nice load of stress off my sounds which I didn't think was possible. Nick was very patient and very kind and did not rush me in any way

Think funeral directors for pets. They are kind and…read moreprofessional. They have many, many options for memorializing your furry friend. You can spend a lot or not. They present the options, but don't pressure too much. No suits and ties-- I was grateful for that. Free advice: All the money in the world and all the trinkets and upgrades won't bring your fur baby back. Decide what you can afford to spend and keep your limit in mind. If that seems too hard, bring a friend to help set limits when you are fragile. I would definitely recommend Whispering Willow, and I will call them again when the need arises.