This is a small used car dealership. All the cars on the lot had gathered a lot of dust and dirt from sitting. When we arrived, Hans was starting them and letting them run. I wanted to test drive a 2016 Kia Rio advertised with about 96k miles. My vehicle is nicer and much newer, and I had to admit I was biased. Nevertheless, the vehicle drove like it was on the 9th leg of 10, barely making it. It felt bad, drove badly, and was shaky. This was not what we were looking for. The pick-up was less than average at best. I don't know if it was the make and model or simply a car that had been put through the wringer. I told Hans, who was extremely nice, that I didn't like the vehicle, and we left. I didn't want to proceed with this car for my granddaughter's first mode of transportation. read more

Our college student purchased the 2011 Subaru legacy from Hans at Sunset Auto, and we have had nothing but issues with it. My husband went with them to look at the car and was assured that even though the car was priced below value, it was due to the previous owner being a smoker and some cosmetic/interior flaws. Hans assured us that his mechanic had thoroughly inspected the car, and everything looked good. My kid excitedly purchased their first car! And it's been nothing but issues since. First, we acknowledge that anytime you purchase a used car there is a risk, however within 5 days of owning the car, it stalled out multiple times on the way home from work, at night, leaving the kid  apprehensive to drive. My husband contacted Hans, who agreed to have his mechanic check out the car again.  I should point out, my husband, a non-car guy, did some research and thought it could be the torque converter ( a known issue with Subaru with this model) and mentioned this possibility to the mechanic.  After a few days, my husband called for an update and was informed that there was, in fact, an issue with the transmission, and it was the torque converter. He offered to take care of the repairs, and since the kid was already attached to the car, we agreed. Fast forward about two weeks, and the car is finally repaired! Again, Hans assured them that the car is fixed and it had been driven to make sure!  My husband and kid went to pick up the car, and 15-20 minutes down the road, the temperature light is on!!! Obviously, it had not been much of a test drive to ensure the car was good to go. We had an appointment with Subaru the next day to have a spare key made for the car, and they did a diagnostic for the kid since they were headed back to school this week. The diagnostic shows the car needs a new head gasket.  The cost to fix is about what we purchased the car for. My husband contacted Hans again the next morning, which was a Friday. Hans asked for some time to think through how to handle this  so my husband generously gave him the weekend and will call Monday to continue the saga. Bottom line, this was not a good experience.  Communication was lacking from Hans as my husband had to call him to get any updates. The fact that after they repaired one issue, another popped up makes us think that either the mechanic is not great or the car was never for to sell. My kid has to go back to school with no car. I feel Hans took advantage. He had to know there was more wrong with the car than old smoke smell and some holes in the seats. Husband called today to follow up regarding their brief conversation on Friday about the head gasket and surprises,  had to leave a voice-mail.  I will update if there is any progress, but as of now, we serve as a cautionary tale. **Update: Hans agreed to take the car back and give us our money back. We made arrangements to bring the car back and when we arrived at the shop, Hans refused to give us the check until I removed our complaint with the BBB. We let him know the complaint would be dropped as soon as the check cleared. He did not agree, so my husband got in the car and drove home. read more

So on another platform, Randy the Manager reached out to me wanting to negotiate the matter. Unfortunate, for him Hans picked up the phone. On the recorded phone call, I attempted to express that I reaching out to Randy. Hans would not allow it and hung the phone up on me. Sunset Auto Customer Service at their BEST!!! Save yourself the trouble, money, and heartache...Go somewhere that will value you as a CUSTOMER. This place doesn't have a CLUE. read more

Sunset Autos - This was the Lemon that was purchased - Car Dealers Near Me - Charlotte, North Carolina

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I was referred by Car Gurus... sweet folks, the financing was a little old school, which included off site financial planning and returning back to the car dealership which was time consuming but overall good experience! My daughter loves her car read more

Sunset Autos - My daughter and her car @ Sunset Auto - Car Dealers Near Me - Charlotte, North Carolina

Go anywhere else. Unreliable cars - repairs will cost more than car is worth. Wouldn't trust any vehicle from here

DO NOT BUY a car from this dealership. Take your money elsewhere to because Han is a con artist. Unfortunately, I bought a car there and I didn't have week and it has already broke down on me. Han told me to bring it back to get it fixed free of charge but once I got there he was rude & disrespectful towards me & in the midst of our convo he changed his mind & told me the car is sold as is & I would have to pay to get it repair. Han is a liar & he's not to be trusted. read more

I went to see a car, which looked clean and the owner had a huge list of options on the car. I got to the dealership, from out of town (180 miles round trip). He was friendly. He got the keys, started up the car, opened the trunk and walked away. The said NON SMOKER, and there were cigarette burns in the seats and backseat. (HE LIED) The car STUNK to high heaven. Gagged me. I did my inspection and NINE, 9, options of 42 options were NOT on the car. He has it listed with 'GREAT' options that don't exist on this car/VIN. I made my way inside the building. He came out of the back office. I said, 'I'D LIKE TO TEST DRIVE THE CAR'. He said, DO YOU LIKE THE CAR? I said, 'Yes.' He had the edacity to say "IF YOU WANT TO BUY THE CAR RIGHT NOW TODAY, CASH, YOU CAN TEST DRIVE THE CAR, OTHERWISE IF YOU DON'T WANT TO BUY IT, THERE ARE OTHER LOTS TO LOOK AT. NO TEST DRIVE. I said, 'I didn't say I wasn't going to buy it! I need to know how the car drives! He stated again, "CASH ONLY TODAY THEN YOU CAN TEST DRIVE THE CAR". I further stated, "If I like the car, I have $500 cash down. That is a sale for you. I can have the remainder of the cash by Tuesday. So, it gets even better. He said, "I MAY SELL THAT CAR TOMORROW OR SATURDAY. I came back with, "I've done my research on your cars in this lot. You have been sitting on cars in this lot for quite some time. Some since April. He spewed, "I'M VERY BUSY WITH PEOPLE BUYING CARS FROM ME IN THIS MARKET, RIGHT NOW. AND with a possible cash deposit? I have to test drive the car! You can sell a car on the books today? He uttered, "I DON'T UNDERSTAND WHY YOU WANT TO DRIVE THE CAR, YOU SAID YOU LIKE THE CAR, WHY DO YOU HAVE TO TEST DRIVE IT? As I left, I said, 'I sold my current car on VROOM. They pick it up next week, and got $5000 over what it was worth. It's a sellers market!!!" Then I got him to tell the truth, from a lie...."I CAN'T SELL CARS BECAUSE THEY ARE TOO HIGH PRICED. I CAN'T BUY CARS BECAUSE THEY ARE SO HIGH PRICED. I CAN'T BE BUYING CARS THAT I COULD BUY FOR $4000 AT AUCTION NOW I HAVE TO PAY $8000." *you can't make this stuff up, folks* RUN AWAY!! AWFUL SALESMANSHIP. AWFUL CUSTOMER TREATMENT (I don't care that he's been in business for 15+ years) read more

If we could give no stars that would be our review. We saw one of their cars on Carfax and contacted them immediately to schedule time to go test drive it. They said they close at 5:30pm so we had to leave ASAP considering it was already 4pm. My husband and I both left work early so we could make it there in time. We got there with 30 min to spare. The owner/salesperson. started the car for us. We checked the interior and exterior of the car but, when we were ready to test drive it, he asked us how we plan on paying. We told him cash. He then asked if we have the cash or cashier's check in hand. We said no because we're not sure if we are going to buy it yet since we had not driven it. He then told us that in order for us to test drive the car, we have to have either cash or a cashier's check in hand. Sorry but we do not carry $10k cash around! And why would we go to the trouble of having a cashier's check ready if we aren't even sure we would purchase the car?! Who would put a deposit of $10k to freakin test drive a car?! read more

Literally the worst service I've ever had at a car place he sold me a car and told me he fixed my brakes and fixed other stuff so I start to drive my car sounds like an airplanes drive my brakes were loud then I took it to my mechanic and he said he doesn't even know how I was driving my brakes was done and at anytime my back tires could've came off basically we went to tell him it was 500$ and can he give me some money back because he told me that was already fixed he kept saying he told us and we should've brought it back to him and if he would've fixed it the prices would've been more then calmly I asked if he would fix my trunk because he was supposed to do that and he told me no and I told him I will be writing about this and he started yelling at me I was yelling then my boyfriend started yelling he was really rude and disrespectful. He said he was gonna give me 150 then said no because he doesn't have to and because I'm gonna leave a bad review .. so I didn't get my money didn't get my trunk fixed and same day I paid almost 6000 for the car I had to spend another 500 because he lied read more

I will explain my rating after I get all documents. Right now from my experience they don't deserve this single Star!!!