Sunrun took over my solar panel company (never had issues with the previous company for 4 years) less than a year ago, and it's been nonstop issues for the past 9 months and counting.Their customer service department has ignored multiple service requests that I've submitted, making me call and wait on hold multiple times to get a response. They then mis-schedule appointments, telling me a different time/date than they schedule a technician for. I had technicians tell me they arrived on the 10th at 12pm with no answer because I wasn't home. Sunrun told me to be home on the 13th at 8am, so they claimed I missed my appointment on the 10th! They also have cancelled 3 appointments on me the night before an 8am appointment.
On top of that, they then try to charge me for repairs and maintenance from their solar panels. They will send someone from their company to see the "cause" which they of course claim it wasn't the panels' fault. I had a professional roofer come out who said the opposite, but Sunrun will take the word of their own employee (contractor handyman) over a third party professional (certified roofer) and will not cover any damages.
Now that the solar panels are off for roof repairs, I can't get them to reinstall them or take them off my lawn. AND they have been charging me monthly based on average previous power usage, so I have to pay my electric company and Sunrun--costing me double what I would normally pay.
They also will not let you out of your contract even if they break the "seller default" meaning they have not held up their commitment in the agreement, but they still will force you to hire a lawyer and fight their legal team to get out of a contract that they broke to begin with. I would not wish Sunrun on my worst enemy. read more