Sunrise Elevator - Never Again Once reliable, now a disaster. Poor workmanship, parts breaking after one use, and they want $190 to fix their own bad repair. Rude front desk (Zoe) hangs up on customers, blocks calls, and stonewalls supervisors. Overcharges, double-bills, ghosts you when confronted. Inflates "safety" issues to sell $15K work you don't need, while another company fixes it with a $5 fuse. Refuses a $35K job over a $500 "policy fee" they'd already charged before. Used to be great -- since 2023 under new ownership, it's arrogance, greed, and zero accountability. Buyer beware. read more

This Company, once an excellent knowledgeable, trustworthy, reasonably priced company was sold. It is now a Waste of time, money and blood pressure. To start, sold me a "membership" then did not apply the appropriate discount. We had to correct the front office to apply and correct the problem. The phone staff is rude and dismissive. The technicians are nice but contradict each other on price and repairs needed. Estimates change every time someone comes out, they charge for the service fee and dont even repair. This happened 2 times, different techs. No straight answers. The 2nd found more to fix. Beware! The membership is a scam and it is a 2 year minimum. First tech sent seems to be just so they can charge the "service" fee because they dont accurately diagnose the entire problem. Dont expect to get issues fixed the first appointment and the service fee will not go towards any repair. The second appt there is an addition service fee. If they happen to "have the parts", you might luck out and not need a third "service" charge or appt. Just dont. read more

This company came out the next day and the cost to restore my elevator was half the cost of my other two estimates. They were kind, presented themselves in a business fashion and did their thing in less than two hours. Didn't lie to me and didn't try to sell me things I didn't need. Can't beat a company with integrity! read more

I am so sorry to be writing this review. Sunrise Elevator installed the existing elevator we have in our home in 2002-2003. They have been wonderful to work with and have maintained our elevator in safe working order. Our home was damaged in Hurricane Ian, We are still undergoing repairs. We contacted Sunrise for a quote to rebuild our cab . We are now ready to go forward with the rebuild. When I contacted them, the person I had orginally been working with is no longer there. The new person assigned is Zoe. When I told Zoe that I wanted to go ahead with Sunrise over other competitors because although they were more expensive, We had a good history with them. She told me they would have to come back out and requote since it has been over a year. I understand that costs may have changed on some items so this is understandable. She proceeded to tell me there would be a charge of approx 500.00 to make the reassessment. I told her that I felt that that was not right since nothing has changed since it has been under construction since Ian. She basically said that it was their policy and not negotiable. I said " you would be willing to walk away from a 35,000.00 plus dollar job for a 500.00 assessment fee that was already done prior with no changes." Her response was " We have a ton of work right now." I said " So you are telling me that you really do not care if you get my business" which she responded " I didn't say that exactly." Well yes, not exactly. I felt it was such a change of attitude than past dealings with Sunrise all those previous years. When i looked up info on the company I see it is no longer a family owned company and it was aquired in 2023 by Accredited Home Elevators. When I called the next day to speak with Zoe's supervisor, Mark Kaye, Zoe answered the phone and said he was in a meeting. I asked for him to call me back. That has not happened. I would be cautiously aware of this company under their new direction. . read more

Here's my note to Sunrise Elevator about a problem with their workmanship. I received no reply: In most simple terms, I would like Sunrise to stand behind its work. The tech who installed the micro-switches and replaced the Keeper on the 3rd floor did not install it properly and the arm on the micro-switch broke off after one use. I called in a week later and asked for the tech to come and repair his repair. The office woman told me that it would be an additional $190 service call. I told her that it was to fix the work that was done. She argued with me, telling me that it had been 10 years since previous service and it was likely something else. I told her that if it was something else, I would pay for the call, but I was not going to pay for a call to correct poor workmanship. We scheduled the 2nd service call. When the same tech arrived, he verified the problem as the broken micro-switch arm. He said it was a defective part that that it would need to be replaced, but there would be a $190 charge. I told him that it the micro-switch/keeper interface was not properly set and that caused the arm to break off. Regardless, I was not going to pay $190 for service to repair service not properly performed and/or Sunrise supplying defective parts. He picked up this things and left. I called the office to report the issue but the calls were never returned. I disputed the entire service charge, as a means to try to get the matter raised so it would be addressed. Visa contacted Sunrise, who then told them that it was not covered by their policy. Visa has asked me to either accept the charge or to further dispute it. I can do that, but I have already wasted enough time and money. I have a simple solution, Sunrise should send me a replacement micro-switch and I will have in installed myself. I do not want your tech back at my house as I do not trust his work. read more

I called Sunrise in the morning and they were at my residence within a few hours. The woman scheduling the calls, and the Tech were both very friendly and helpful. I would recommend Sunrise to anyone with an elevator in their home. read more