Phenomenal customer service with speedy and professional communication! Just opened my second…read morepolicy with them! Thank you KAIDEN KAHKOSKO.

We bought a policy through them for one year. Terrible customer service. They don't answer their…read morecalls. They don't return calls when messages are left. I'm not sure why their ratings are so high. Thank God we didn't have to make a claim. So grateful we found another insurance provider.

**Pacific Life Insurance Review: A Masterclass in Corporate Arrogance and Unprofessionalism**…read more As a law enforcement officer with over two decades of service, I've developed a finely tuned sense for when someone--or some *entity*--is overreaching and abusing authority. I recently began exploring supplemental life insurance options beyond my agency's underwhelming offerings. On Tuesday, July 14th, after inquiring through Zander Insurance, a Pacific Life agent contacted me. What followed was not a professional consultation but a textbook example of why this company deserves every bit of skepticism it receives. I have zero hesitation providing a complete medical history from birth to my current age of 41. Transparency in underwriting is reasonable. What is *not* reasonable--and what I find profoundly insulting--is the company's demand for exhaustive financial disclosure: bank statements, home details, full financial history, driving records, and essentially every scrap of personal data short of my DNA profile. Pacific Life apparently believes that because they are a "big player," customers should simply surrender their entire lives for inspection, waiving privacy rights so their bureaucrats can paw through documents like probation officers with a search warrant. Let me be perfectly clear, as only a law enforcement professional can: There is a categorical difference between providing sensitive information to legitimate governmental authority under strict legal protocols and handing it over to a profit-driven insurance company on a fishing expedition. The condescension dripping from their process is staggering. They offered no coherent explanation for why my full financial life needed to be exposed beyond vague mutterings about "underwriting rules." A basic credit check to flag bankruptcies or fraud risks? Understandable. Demanding my entire financial portfolio like I'm applying for a classified clearance? That's not due diligence; that's entitlement wrapped in corporate jargon. Other reputable providers I spoke with had no such invasive requirements. Yet Pacific Life couldn't even articulate a legitimate purpose. Instead, they simply expected compliance. How delightfully arrogant. No wonder this company maintains its supposedly "high ratings"--those metrics likely reflect balance-sheet stability built on collecting premiums from people who don't push back, not on customer respect or service quality. The agent interaction itself was a farce. Repeated requests to spell my address, restate my employment details, and clarify basic information--multiple times--while children played audibly in the background. If you're going to cold-call potential clients, at minimum secure a quiet professional environment. Asking a customer to repeat themselves three or four times because you can't hear over the chaos is not only unprofessional; it's disrespectful of the client's time and intelligence. I was in a controlled, quiet setting. The least one might expect is reciprocity. In short, Pacific Life exemplifies everything wrong with certain corners of the insurance industry: invasive overreach masquerading as standard procedure, paired with sloppy execution. I terminated the conversation immediately and will never consider them again. Law enforcement professionals--and anyone who values their privacy and dignity--would do well to look elsewhere. There are better options that treat customers as partners rather than suspects whose lives must be laid bare for corporate convenience. **Strongly recommend avoiding. Zero stars.**

Seniors be WARNED…read more Pacific Life Annuities are a nightmare for Beneficiaries After my mother passed away, it took seven months to receive funds from her Pacific Life annuity. The delay was exhausting and completely unnecessary. Pacific Life incorrectly classified the annuity as a lump-sum payout due to their own error, which now forces me to pay capital gains taxes that should not apply. Despite acknowledging the mistake, they refused to correct or recategorize it. The gains on the annuity were not material, yet Pacific Life showed zero urgency or flexibility. Communication was slow, confusing, and felt deliberately obstructive. Once the policyholder passed away, it became very clear that Pacific Life is optimized to sell annuities to seniors--not to efficiently pay beneficiaries. If you are a senior considering a Pacific Life annuity, be warned: your children or beneficiaries may have a very hard time accessing their money. If you are a beneficiary, be prepared for delays and rigid bureaucracy during an already difficult time. I would strongly caution anyone considering Pacific Life for retirement or annuity products.

Representative was very attentive when I wanted to up my order, but when I specifically requested…read moreto not have leads on specific days, he delayed the change. I was billed over $500 dollars for the time that he didn't pause requests. I asked for a refund of the funds as it was a specific request and I shouldn't have been billed for the days. Since I have now cancelled my services, he has stopped responding to my requests. I have proof of him admitting error, and stating he would get this done by his manager. Three months later he has gone MIA. Very unprofessional. Marketing dollars now days are tight and having a company not honor and refund an clear error is unacceptable. Never again would I work with this company.

These guys are spammers. Send mass emails to people who didn't opt in, violating GDPR laws.read more

Spoke to Darryl about liability insurance and he got me a great price with friendly and informative…read moreservice! I was very happy with the service, coverage and price received and I actually got to talk to someone and ask all the questions I wanted to. Will definitely use him again for other insurance purposes, thank you Daryll!

Darryl's office was simply a life saver for me! Shout out to Sonia Goodman who helped me navigate…read morethe challenges in getting home insurance quotes in this California market, it's not easy nowadays with what seems an exodus out of this state by many insurers but Sonia was right there anticipating this and having not only plan A in place but also alternative plans in case it didn't work out with the first quote. Sure enough we had some issues with a re-quote and she put plan B to work and we were able to get everything lined up in time before my existing insurance lapsed, like literally on the last day! She educated me on the many nuances with my situation for future consideration as it relates to the insurance market and how her office can help consult. I am pretty sure with any other insurance office I would not have had such great service and valuable insight and Sonia and her team really deserve recognition and hence why I am here writing and sharing this so others who have similar challenges getting home insurance in California can use to their benefit!

excellent agent. i have been thru so many that were not nice professional or helpful. david is…read moregreat. so helpful and smart. he will go above and beyond to help the customers. so helpful and tuned in. he gets busy but he will always make time to really help with the policy issues. im so happy and glad i found him.

What a terrible business for home insurance just keep raising your home insurance and finally I…read morecancelled on 6-17-2025 for policy to end on 7-24-2025 with Contessa so in August I get a email from office mgr Autumn Rios stating I'm late on my payment but I sent her all of my emails stating I cancelled my insurance but yet the still have the nerve to bill me 55.21 for payment from 7-24-2025 to 8-5-2025 30 years with State Farm and David took over for my old agency Robert Sullivan how does he stay in business with such terrible office help I gave plenty of notice I was canceling even proved on emails and they still got to charge me more money what a total ripoff The last 3 years has been multiple increases where I can't afford this agency insurance your not in good hands with State Farm David Misiego agency Newport Beach

I have been with Purely Insurance for over 10yrs! We have worked with Nicole and she has been…read moreamazing. Very responsive, and overall a pleasure

Working with Travis Von Bartheld at Purely Insurance was a refreshing experience. I had reached out…read moreto several companies while shopping for quotes on multiple policies, and most of them wanted me to jump through hoops by filling out endless forms. It felt like they were making me do all the work just to give me an estimate. Travis took a completely different approach. He simply asked for my existing declaration pages, reviewed them, and came back with clear, straightforward feedback. Instead of trying to push me into switching, Travis told me that my current policies and pricing were already very competitive and recommended I stay with what I had. That level of honesty and professionalism stood out immediately, especially compared to others I spoke with. He also went a step further by pointing out one specific adjustment I could make to improve my coverage. That advice was thoughtful, practical, and focused on what would actually benefit me, not him. The process was fast and efficient, which I greatly appreciated. Travis respected my time and made sure every conversation was productive. He was direct when it mattered, but also patient in explaining the details so I could understand exactly what my options were. His knowledge of the industry was obvious, and his ability to translate that into meaningful guidance gave me confidence that I was making the right decisions. Insurance can feel complex, but Travis made it simple. He combined expertise with genuine integrity, which is rare to find. Based on my experience, I can confidently recommend talking to Travis at Purely Insurance if you are considering your options. Having an expert who is both highly honest and professional makes all the difference, and Travis proved to be exactly that.

Tusk insurance was first class! My insurance broker Lisa was so helpful. She answered all my…read morequestions and was very informative. Will be using Tusk for my employee benefits.

We recently were looking to make a change in our company Benefits Broker due to a lack of service…read morefrom our current vendor. After interviewing 9 different companies, the choice was crystal clear. I have dealt with several health insurance brokers over the past decade, and I was absolutely blown away by the difference in service, product knowledge and response time. We are a smaller company, and looking for a more personal touch. Garth not only has a terrific way of explaining the plans and saving us money, but he was the only Broker to provide me with ways to save me time as well. (Which is priceless when you wear a lot of hats!) I'm a tough customer, and very demanding of the level of service my vendors provide, and it was really a win to find someone who takes care of my staff like they are family.

Scott was very professional throughout my experience shopping for new home and auto policies. He…read morewas very quick to respond on any inquiries I had on my end. Not only was he able to save us money but improved the coverage we previously had with our past carrier. I would honestly recommend Scott for your insurance needs! Very responsible and works for you! Bernie

I reached out to Scott regarding auto insurance and he was very honest about what he could offer…read moreand ended up recommending that I go with another carrier, based on his expert analysis. I was very pleasantly surprised at his honesty and generosity regarding information on the insurance options in today's strange post covid climate. He later spoke to me to answer questions I had about recommended coverages, even though I would not be a client in the short run. I would highly recommend working with him. Exceptional integrity and customer service!

Nayeli and her team are great. They helped us understand what was in our best interest for an area…read moremy partner and I know nothing about. I would recommend her anyone needing business financial planning like we did.

Nayeli Ballesteros is extremely knowledgeable. She is extremely patient and took the time to…read moreexplain the process of financial planning. You can tell right away from meeting her that she absolutely loves her work that she does. She didn't see me as just another $$$. I truly feel as though Nayeli had my best interests in mind as we were sitting down to discuss my financial plan. I can truly say that I am much more knowledgeable and confident at this time after having consulted with Nayeli. I actually have a bit of a vision now and the future doesn't seem as scary in terms of my financial outlook. If you're thinking of financial planning now or in the near future, please don't hesitate to give Nayeli Ballesteros a call. (951) 264-7556. You won't be disappointed. She is always quick to respond with a text or phone call. Thank you, Nayeli.

I just got back to work after not being able to work for two months due to covid…read more I shopped all around and talked to several different insurance companies that work with dog groomers.(btw they are in Kahootz with several other insurance companies, but hid that knowledge from me- so a great deal of that research was wasted time because I was looking for quotes and services from what I thought were different companies) I was aware that I needed a special insurance that covers my van, bailee insurance for the dog, and would cover loss of wages if my van was out of commission for whatever reason. Well- my Van gets damaged and needs to be in the shop for two weeks. "It's ok-" I tell my partner.. "Zach Davis assured me that we're covered" Wrong! Apparently, Zach hooked me up with an insurance that would only cover my loss of wages if I was to incur damage at my address! If you can't understand the irony in this: I'm a mobile dog groomer- my house could burn to the ground and it would not affect my work.. Here is how I was mistreated: 1. I was tricked into thinking that several different looking insurance companies were all different, but found out later that they all work together- effectively wasting my time. 2. I was mislead into getting insurance that can't come anywhere close to helping me in the real world situation that I am now in. 3. Once I pointed this out, I got a quick "sorry you feel that way" and no wanting to make things right, just a suggestion to go somewhere else. (Keep in mind I lost two weeks of pay that I was just expecting would keep me above water after being down for two months.) 3. They refused refund the money that I have been exchanging for a worthless insurance after I cancelled-their reason for this is that If another claim was made, they would have to respond to claim if something was to arise when the policy was in place... I can sign a paper stating that no other claim will be made-then can I have back my stolen money?! I hope you all take this to heart and at least get a lawyer to read whatever the entity of - choice plus/the hartford/Pet careinsurance/pet biz insurance, etc. -wants you to sign Screwed over mobile dog groomer, Adam French

Zach is my first and only call for insurance…read more My girlfriend Alyssa and I just moved out for the first time. I needed renters insurance as I have lots of expensive musical equipment. Zach is very knowledgeable and clearly explained all the relevant policies and contingencies. I was under a tight timeline, but Zach was able to get me set up on the spot after I decided on a policy he recommended best fit my needs. If you need insurance, Zach is definitely the one to call. He's extremely friendly, professional and passionate.