I'm writing this review downgrade purely out of principle. From my past review, you can see I obviously wasn't the biggest fan of the place, but this morning's experience was the icing on the never-visiting-this-station-again cake.
I was just beginning a long drive south, so I figured I'd fill my tank before hitting the highway. It's really convenient coming from Kings Highway, especially when the plan is to turn right onto Route 40.
I pulled in and noticed a queue of five cars and only one attendant. Despite preferring self service, I remained patient and waited my turn. I had half a tank of gas, so I knew it wouldn't take long to pump, and it didn't. About ten minutes later, when the guy returned to take my cash, I had my $15.11 ready for him.
I specifically held up my money and said, "Please do not round up. I have exact change." He looked at me, blinked, paused, and without a word started to pump it up toward $16!
All the while I protested that he was being super rude and I shouldn't have to pay an extra $0.89! His only reply? "You owe me $16." NO, I actually did NOT owe you that!
While attaining my $4 change (gave him a $20), I reiterated how rude I thought he was, and he just shrugged and walked away. I realize I'm talking about less than a buck, but that's a crock of bull.
I'll be checking to see if there's a Sunoco corporate contact because I want them to create clear signage that says "No matter what, we will round up to the next full dollar amount if you pay in cash. No coins allowed."
The kicker? Check my last review! That time they topped off my tank, passed the dollar, and expected me to fish out an extra nickel. Like way to be consistent. Consistent in being a horrible gas station.
Screw convenience. This place will never get my money again.
Update October 15, 2017:
I was in contact with corporate for Sunoco. They did not apologize. They did call me "Mrs." They told me they were mailing me a $5 gift card. They never did. I followed up 12 days ago to request an ETA on the gift card, and they did not reply. I am totally appalled that nothing was done and they lied about reimbursing me.
Shame on you, Sunoco. read more