I've been hunting for a good garage around South Philly west of Passyunk since moving to the…read moreneighborhood 3 years ago. I tried maybe 4 different garages before landing on Class Act. + NO CONDESCENSION - talks to you like a person, not a dummy, regardless of gender + Takes credit cards - shockingly many of the garages down Bancroft/Passyunk don't take cards which is a huge pain if the cost is in the hundreds + Fast + Keeps you updated + Won't perform any work until they get your consent - No cons :)

Robert had my car towed and diagnosed the problem and I was quickly on the road . I wouldn't…read morehestitate

It was terrible. We trusted them and repaired our new car that had crashed. When the boss called us…read moreand said the car was fixed, we gave them the check without even checking it. We found problems when we went back and sent the car back for repair. After waiting for several months, we found that they couldn't even do basic matching. We were furious but the check had been paid several months ago. The new car became a broken car that couldn't even do basic matching!!!

I always recommend this shop to my family and friends. Always super quick and easy when I go in,…read moregreat customer service and I never feel like they're trying to get me. I always go for my oil changes and inspections, never have any issues and super great pricing.

Erik is fantastic, all the guys at the shop are honest and happy to help! Seriously recommend if…read moreyou're looking for a trustworthy mechanic in philly. They got me in same-day for two different cars and the work was exceptional!

I called them the day after my check engine light came on , they let me come in a hour after I…read morecalled. They looked at my car gave me a reasonable price and fixed my car right on the spot they were so nice. costumer service was great made me feel comfortable. & reasonable prices ! Will be coming back for the Maintenance of my car .

You won't find a more honest auto shop!!! Larry and all the fellas are straight up and honest with…read moreyou, even if you are a female. The pricing is fair for the service received. They do not try and "stick it" to you like many shops. We have been using Arlong since 2007 and wouldn't think for using any other mechanic!! Definitely use Arlong!!!

Honest people and a bunch of good guys…read more I recently went there for a new set of brakes for my daughter's car. The car dealership (Turnersville Nissan) insisted I needed all new brakes and rotors at cost of about $1000 I took it to Arlo and I did not need any work. I'll all my cards done there as I can actually trust them

I can't speak highly enough of the customer service and knowledge of West Deptford Auto &…read moreTransmissions. Pat and Kellie are really great to work with, and pricing is very fair. I had developed complete trust with Pat with my show car because of our first meeting, conversation, and his transparency he showed his knowledge of my car and plan of attack. These days finding straight shooters are hard to come by in any industry. As far as a mechanic Pat and his crew at West Deptford Auto are the ones you can trust. Vaughn P

I made an appointment with them and dropped my vehicle off at 7 AM. They gate was still closed, so…read moreI left a typed note explaining that I wanted an HVAC diagnostic because the system motor was working, but it wasn't blowing either hot or cold air. I added that the actuator was moving and the heater hose was getting hot, but the air coming through on any setting was neither hot nor cold. So I wanted a diagnostic to figure out what was wrong. I also wrote that on their envelope before dropping my key in their box. Their lot was so packed, I had to park in an overflow lot across the street. By 11 AM, I hadn't heard from them, so I decided to give them a call to make sure they found my vehicle in the overflow lot and to confirm my notes. I called them 14 times between 11 AM and 3 PM and there was never an answer. Their voicemail message said to leave a message and they would respond within 24 hours. But I didn't have 24 hours. I needed my vehicle back the same day. I called an Uber to take me back there after 3 PM to find out what was going on and that's when I finally got a call. But I was already less than a block away. When I went in, they said they were calling to tell me exactly what I told them in my notes and when I made the appointment, that the AC wasn't working and they wanted to know if I wanted them to run a diagnostic. After 8 hours, they did nothing to my vehicle other than turn on the heat and AC and only told me it had the very same problem that I brought it in to have them diagnose. According to them, the appointment was just a placeholder and did not impact when vehicles are serviced, which defeats the entire point of an appointment. They said I should have told them if I needed my vehicle the same day, even though nobody was there when I dropped it off and nobody was answering the phones. As for the phone calls, they said they only had 1 person answering 5 lines and that's why none of my 14 calls over 8 hours were answered, and it was my responsibility to leave a message ... in spite of the fact that their voicemail said it could take them 24 hours to respond. I've been here before and the service was much better than it was today. Those days, I'd give them 5 stars. But the absolute minimum I need for someone servicing my vehicles is that they have someone to answer at least 1 of 14 phone calls, and that they pay attention to the reason I dropped my vehicle off in the first place.

Wow, these guys are incredible. I bought a used car 8 months ago and since early April I have had…read moreit in an out of the shop. My local guy, who I have used for years, gave up on it after 4 attempts and off to Charlie's Auto Service I went, even though it is 35 minutes from my home in Woodstown. All I can say is these guys DON'T quit. I was considering trading the car in because it was so unreliable. Thanks to Charlie's Auto Service I am confidently back on the road and loving my car again. They put forth extra effort to find a solution. I have never been so happy about getting a car repaired. Thanks a million..

I was told by Gormleys Auto to take my vehicle here for some minor issues…read moreOut of the three issues I was having they only fixed one and created 3 issues that I was not having before I went to them The owner Charlie is a condescending game playing liar always saying what his son is going to fix and clearly the son has not been properly trained at all he couldn't even fix a faulty key fob or think to just order a new one after 4 tries to fix it. By the way the key fob still doesn't work the check engine light is still on as well as other indicators that they caused. I had a 2013 with 159000 miles on it I had a mechanic tell me the truck was in good condition. After taking it to Charlie's I had to pay it off and get rid of it they messed my truck up and kept acting like they were fixing it but in reality they were causing more issues this is a horrible auto shop and if you want stress and headaches along with empty promises lies and unskilled mechanics breaking things that were not broken and unable to fix the issues this is the best place for you!!! oh I almost forgot and charging fees for their disgusting horrible service!

We were in town from Buffalo, NY for a wedding. On the drive we started to hear a terrible grinding…read morecoming from our rear brakes. After seeing the great reviews for Phil's, we called Phil and miraculously he was able to fit us in. He replaced our rear brakes and really saved us!! Thanks again Phil. He's a great guy for a Cowboys fan. Go Bills!!!

So, this shop didn't actually do work on my car but they took me to another shop a couple blocks…read moreaway who could do the body work I needed. Absolute class act to take the time to help me when they absolutely didn't need to.

Expensive, but great people, especially Luis, Christy and Terri. And I love that they detailed my…read morecar, too!

Recently drop my vehicle off to this shop due to minor accident. Not happy that it took them months…read moreto fix. I was calling manager weekly trying to pick up my vehicle for her to ignore my calls or when she does answer talks very rude while making excuses for why my vehicle has not been finished. The work on vehicle was good but Management not professional. Would not suggest using this shoppe due to the office.