I came to your Richmond Hill, GA establishment to get gas and a car wash on December 31, 2017, as I did a lot because your car wash is the only one around on my way home, but I haven't really been back since because of an altercation with your employee.
When I came in to pay for my transactions I pointed to my vehicle and told the lady the color and model of my car and she repeated it back to me and I told her how much gas I wanted & the carwash I wanted and she proceeded to put in the wrong number of the pump and someone else gassed up on the wrong lane on my credit card.
When I went outside to pump, it wouldn't turn on so I went back inside to tell her that it was not on yet and she looked down and said well that was the wrong pump number you told me. I proceeded to tell her that I couldn't really see the pump numbers from where I am and that she worked there and I thought that she knew which pump numbers were which & that I turned around and pointed to my car and showed her what color and model it was and that she repeated it back to me.
She then got irate, jumped up from her chair and began cursing me and ran outside and said that it wasn't her job to keep up with the pump numbers and everything! I was taken for a loop, trying to figure out why she was yelling and cursing at me!? She said, "well what is she supposed to do if someone ran off with the gas." I said, "Well ma'am, actually the guy is still sitting there." She hadn't even checked to see what was happening.
The other customer came inside and happily paid for his part of the gas and it was fine. There were other customers standing around watching her treat me in this manner and looking at me like I did something wrong. All this was happening while she was supposedly training another lady!!!
She was telling me to go out there and find out what happened, I'm trying to explain to her that I didn't feel like walking back and forth because I'm a disabled vet and I already had to walk back and forth trying to figure out why the pump wasn't working.
I just want Sunoco to know that your employee was way out of line and you lost a customer because of this and probably any Vet/person that I have told this to and will tell this to. We will not come to this establishment and to be disrespected by this lady. I was coming there all the time to get gas and a car wash, now I'll take my business elsewhere. read more