This is by far the worst service I have ever dealt with. I had called them and was told that, for…read moresome odd reason, my lower radiator hose was sitting on my pulley and had a hole in it. I dropped the car off shortly after, around 6:45 Monday, with no other cars in the parking lot. I completely understand why they were not able to look at it that day.
Tuesday morning, I called to see if they had diagnosed the cause of the problem so I could check if it was covered under my warranty. They told me no, that they would get to it soon. I called again around 1 PM and asked if they had found anything yet. They informed me that their technician was not in because he had called off. I asked to speak with a manager because I was told the car would be looked at first thing in the morning, and now I was being told it wouldn't be looked at and I wasn't notified until I called. He said he would be looking at it in a few minutes and would call me back.
At 5 PM, I called again, and he said that I had a coolant leak and that the hose needed to be replaced. Unfortunately, the part wouldn't be delivered until Wednesday. On Wednesday, I contacted my warranty company and worked out the payment--they just needed a copy of the invoice mailed to them. I called the shop and asked if they could email a copy of the invoice. They said yes.
Feeling like these employees do nothing all day, I decided to walk four miles to the shop to see my car sitting in the same spot, unmoved. I asked if they had sent the email, and they said yes. I called the warranty company, and they said they had not received it. So I took a picture of the invoice and sent it myself. Thirty seconds later, they confirmed receipt. I'm guessing the shop just had bad Wi-Fi, not bad communication skills. With everything set, I walked four miles back home.
Thursday, I called to ask if they had started working on the car, and they said no--that they were pulling the car in next, which was at 11 AM. So I walked four miles back to the shop, thinking I would finally be getting my car back. Upon arrival, I noticed my car was still in the same spot, unmoved. Curiosity got the best of me, so I looked under the car to see if I could locate the problem, thinking maybe I could just tow the car home and do the work myself. I realized the radiator was moving freely on one side, which would explain why it was sitting on the pulley--instead of the previous explanation that the hose was simply old and busted.
I walked in and asked who had diagnosed the car and took the person outside to show him what I had found. He said, "Well, we will know what is going on with the car once we take a look at it..."
I was quoted $457 for a hose, which they got from AutoZone for $187
that's without the shop discount, so probably less. I was told the coolant leak was caused by a broken hose, as if the puddle of coolant at my feet didn't answer that question. It is 1 PM on Thursday, and the car has not moved. They misdiagnosed it and overpriced the repair. But other than that, the shop does have four walls and a nice sitting area.
Update they asked me to leave after I asked if they were going to re diagnose the car. And I got the hose for 23.27 at napa
04/12/2026 update I towed the car home and fixed it in four hours, saved myself, $1096.05 by chance are you hiring for a management position?
I can sent emails, diagnose, and work on them in a timely manner.
I can send my resume over if possible