Brought my car to fine line after another car hit me. They were really great from beginning to end…read more Dealing with my (awful) insurance, keeping in contact with me about any updates, giving me a good deal when my insurance ultimately screwed me over, and did a great job fixing my car. I would definitely recommend and will bring my car here again if needed.

DON'T EVEN CONSIDWR THIS BUSINESS. ALSO LOOK AT THEIR BBB REVIEWS. If I could possibly leave…read morenegative stars I would. I can't express enough how unprofessional this business is. My car was promised to me no later than noon today. When I called this morning they acted like they had no idea. Then they told me they wouldn't release it to me anyway because they didn't have the insurance info, that I provided them when I dropped the car off last week. They did not honor the entire amount they said they would cover of my deductible. They told me to be here at 6 and the car would be ready. It is now 6:30 and no one has come back into the office for a half hour. I am moving out of state tomorrow and missed a last happy hour with my friends because of these ass clowns. No apologies given. Update: I've not been waiting almost an hour after close. Then they brought the car out the paint in the repair area was bubbled. They are now buffing it in the parking lot. He was done, but there's still another spot. And, they broke my favorite key chain. But, I have my car!

Worst towing service I have ever called. After explaining to the owner over the phone that I was…read morestuck in the snow, he showed up and threatened to leave me in the snow if I couldn't hurry up and explain again while he was at my car because he was cold. I asked him if he was the same person I person I just talked to on the phone & he confirmed he was. I was confused because I had already told him everything before he came. Needless to say, he did nothing. He claimed something on the truck was frozen so he left. I ended up having to wait on another company which took another hour after I had already waited in the cold for him. I would not recommend them to anyone ever.

Ron is fast, friendly and amazing. The tow company that my insurance company originally called (Pop…read morea Lock) got there 2 hours later and was unable to help me. I contacted my insurance company again and they called Mr. Helps to come save me. I was scared, cold, hungry and a complete mess. Ron called me to let me know that he was 15 minutes away and that he would call me periodically until he arrived to make sure that I was safe. When he got there he told me to get inside of the truck while he loaded my car, because it would be warmer and safer. Long story short he calmed me down and got me home safely. Very friendly, professional and knowledgeable guy! I will always call Mr. Helps if I need anything. It was a pleasure doing business with them. Trust me! If you're in a rut please don't hesitate to call Mr. Helps! I can't thank them enough! Once again thanks for helping me!

Best towing and truck repair in the state of ohio. All there trucks are clean and well maintained…read more The drivers are courteous and mannered. There prices are great and with in reason. I would recommend Rustys to my family and my enemy's.

I wish I would have read these reviews before I used them. I have used them several times in the…read morepast and things have been fine but today they told me three of my credit cards would not go through, all of which are working just fine and have no problems. And then they told me they were tired of running cards and so the owner Rusty said that if we didn't bring cash and pay an extra $50 for using cash, they would impound our truck. Will never use them again.

Great service. Honest and straightforward with us. Highly recommend them to anyone needing an…read morehonest trustworthy and yes even cheap repair come here.

I had my car at three other mechanic shops, one of which is a dealership, none of them could figure…read moreout what was wrong with my car after days of looking and charging me for expensive tests. Discouraged I would ever get my car fixed, I was recommended to Van Dyne Automotive and was assured if anyone could fix it, they could. It's a small place and I had never heard of them before but I took another chance and I am very happy I did. The mechanic Brian was very busy but fit me in right away, I was waiting on my friend to pick me up as I figured it would take days to figure out like all the other places did, but before my ride arrived, Brian had already found and repaired the issue that was making my car run so badly. I was shocked and in disbelief, but he assured me that it was definitely what was causing the problem, he explained it all to me but I don't remember what it was, it seemed complicated to me but Brian said it a simple repair that the other places missed. I don't know if he has magic powers or is just really awesome at his job, but my car has never ran better, it's smoother and quieter than it was when it was new! I am so thankful for finding this place, I only spoke with Brian as he was the only one there, I don't know how he manages to do it, as he was fixing cars, answering the phone, and checking people in at the front desk, but he is my hero for helping me even when he was so busy already, he didn't even charge me for the magic he worked! I offered to pay him anything for helping me save my car and not having to buy a new one, but he declined and said he was happy to help. Magic hands, friendly, and handsome, too bad he isn't single, lol. Van Dyne Automotive has a new customer for life! One mechanic did what teams of others at much bigger places could not, the difference was finding a professional magician that knows what he's doing. I will be sending all my friends and family as well as everyone on campus to you for all their car repairs. I can't thank you enough for saving my car!

We spent a couple of afternoons at this dealership looking at Tellurides. They had a good section…read moreand a staff that was welcoming and not pushy. Our salesman's name was Mark Benver. He went above and beyond to try to not just win our business but find us the model, color and trim that we were looking for. He was even willing to have a car brought down from Toledo in a dealer trade. If you are in the market for a Kia.... I highly recommend Mark and this dealership.

Formal Complaint Regarding Service Advisor Misconduct, Improper Maintenance, and Unethical…read moreTreatment of a Pregnant Customer To: Kia Management Dear Kia Management, I am filing a formal complaint regarding a highly concerning experience my wife and I had at your service center. We brought our vehicle in for scheduled maintenance and clearly informed the service advisor that no additional services were requested -- only an oil change and a recall-related software update. When my wife requested a Multipoint Inspection report, the advisor provided one marked with red flags suggesting serious issues. Upon review, it was clear these were only recommendations and did not affect the warranty or safe operation of the vehicle. We explicitly asked the advisor to double-check the oil level, as this dealership has previously overfilled the engine, which can cause pressure issues, foaming, viscosity changes, leaks, and engine damage. Despite this, the vehicle was again returned with overfilled oil. Alarmingly, the advisor did not merely wipe the dipstick; he wiped it down to the marked level to make it appear as though the oil was properly filled. When my wife checked herself, the oil was clearly above the maximum mark. This conduct is unprofessional and dangerous. Such negligence could result in mechanical failure, for which Kia would be liable under warranty, but the owner would bear costs afterward. Because our request was ignored, my pregnant wife had to wait while the excess oil was drained, causing avoidable stress and discomfort. It is unclear why your staff continues to disregard explicit instructions. Additionally, the advisor attempted to charge my wife, despite our prepaid maintenance plan covering service up to 60,000 miles. This information should be clearly visible in your system, as both the vehicle and the maintenance plan were purchased from this dealership. When reminded, he claimed we "should have notified them in advance," which is unreasonable; the system should automatically reflect coverage. Most troubling is that this poor service targeted my pregnant wife, causing emotional distress. It seems staff assumed she would not notice service details, enabling them to provide substandard care and attempt to upsell unnecessary items. This behavior is unethical and discriminatory. The service advisor was named Jim. I urge management to investigate immediately, restrict him from handling our vehicles, and provide training for staff to ensure compliance with Kia standards, particularly regarding proper oil service procedures. If this happens again, we will escalate the matter to the Ohio State Attorney General's Office, the Better Business Bureau, and other consumer protection agencies.

SUPER NICE and professional :) I went to the Hilliard OH location with Tyler. Got an oil change &…read moremaintenance check. I was late but they were so friendly (which is always nice when it's 8am on a Monday) and cheerful when I called & when I arrived. Had a Groupon--I didn't realize my car doesn't work with the type of oil it was for (they also fully explained why, and they are correct, I just never thought about it before)--but they still took it & adjusted it & even gave me a little discount on top, because my car uses a smaller amount of oil. ALSO gave me a few helpful tips and just all-around great service, which makes me feel confident in their quality. I'll definitely be a repeat customer for other services as well. Also got it scheduled almost immediately after submitting a query on the website!

Wonderful customer service & fair pricing! Tony was extremely helpful and kind. We talked about…read morewhat was done and they didn't upcharge me for a package I didn't need. I was able to walk to Aldi's as they were working on my car. There are plenty of shops and eateries to in close walking distance if you don't want to wait in the lobby.

Warning about this company. Dropped my car off in Nov 2022. After 3-4 weeks paid over $3200. in…read morecurrent and projected charges on Dec 8th in order to complete. On Dec 22nd they called to let me know the car was ready. At time of pick up they hit me with another invoice for $1272.00 in charges that were not authorized. The original estimate for the dyno tuning was approx. $500. They charged $900. Original estimate on replacement fuel pump was $650.00 They charged $1175.00 Original estimate of Injectors was $800.00 They charged $950.00. All of these overcharges were not discussed with me before and was demanded of me at time of pick up for car to be released. Countless calls, emails and a demand letter went unanswered by this company. BBB complaint also went unanswered. A court hearing today listing them as a defendant also was not attended by this company and a judgement was awarded to me. Next is a filing of court lien on their property. Once again be VERY aware of doing business with this company.

Shop, staff, and owners are Fantastic. I just bought a brand new Subaru Forester Touring and had a…read moreUHaul towning hitch installed but with the Chair lift inserted and with the wheelchair lifted the chair hung too low with only had a 3/4" clearance on front wheels off the ground. I needed a body lift and a spring lift installed. Byers Subaru Columbus Salesman Brandon Jackson who I bought the SUV from recommended CIA Performance. I spoke with Eric Hargett (Tuning and Sales rep) and made an appointment to figure out what I needed. Eric was excellent to work with understood what the problem was. Eric provided a perfect solution. Technician Landis (sorry, name and spelling is not correct as I lost the paper where I had wrote his name down) did an outstanding job plus explained everything he was doing. A side note, when you install lifts the tuned suspension changes and effects the 4 wheel alignment so you'll need and an alignment. I was amazed watching him aline the car on the State of the art alignment system. A major bonus was when I drove the car home, no more constant tweaking the steering as the car tracked excellently! I can't say enough about how much I admire the ethics and workmanship of the shop. I also had the chance to speak with one of the owners Jeff Green, very nice. I was able to observe the tuning of a performance car and it was fantastic. This is the place to go to for excellent work bar none. Randy Rosebrock P.S. You have to turn into Vic's Body shop as CIA Performance is behind Vic's.