All I can really comment on is going there two times and never getting service. You walk in and no…read moreone acknowledges you and lets you know an estimated waiting time. BOTH times I have been there there has been many people waiting for help and an employee just leaves to go on break! He takes someone up to the counter and says "oh, I'm going on break. Someone will help you." But does anyone help them? No. Honestly service in general here in Florida sucks but this is really bad. After standing for about 10 mins with nothing changing nor being acknowledged I finally just left. Both times I went.

Received great service from Luis and Heika!read more

Excellent customer service!! Super-fast response time!!…read moreExceptional quality control!! You will not be disappointed!!

I recently recommended Streamline Voice and Data to my daughter's pediatrician. They needed help…read moreinstalling a new phone system at their Coral Gables office. Everything was handled quickly and professionally. It's nice to hear good comments on a referral.

TERRIBLE Service and Sale of Defective Product. Systemic Issues at T-Mobile Aventura Store…read more On December 11, I purchased an iPhone that immediately started critically overheating. Sales rep Odetto ignored the issue. Manager Luis confirmed the defect but refused to process an immediate exchange, promising a "simple replacement" on December 13. When I returned on December 13, Luis demanded that I pay the full price of the phone a second time, treating the original payment as a refund later. This is a false promise and an unacceptable scheme. Furthermore, due to Luis's failure to activate the promised phone number, I lost communication for several days. I observed another customer with identical complaints. I demand an immediate exchange WITHOUT requiring double payment! I strongly advise against this store. Dates: Dec 11-13. Staff: Odetto, Luis.

This establishment has some of the worst customer service I will ever experience. I went into the…read morestore in need of a new phone as my previous phone has been glitching. I did not expect an exchange for my phone, I simply needed a newer phone. the initial employee was helpful and respectful, the information she offered appeared to be thorough so I could make the best purchase decision. But, she then explained that I may be eligible for an exchange or something along those lines but she would have to speak to her manager. She then asked if she could take the protective screen off to which I said okay, only bc I thought I was going to leave with a new phone. She took the phone and left to the back. After a while, another employee came out on his tablet. I then asked him if he knew where the lady was who had my phone. He immediately responded in an adamant tone that she was speaking to the manager and she will be out soon. I said okay but thought he seemed yo be in a bad mood. Minutes pass and I ask another sales girl about who the manager was she described her as being short. I waited. Minutes pass and the first employee comes out with my phone stating that the manager said my phone wasn't eligible bc of the condition. I explained to her that it was okay as I wasn't expecting to exchange it but that she should know, a few months back, another manager said the varies pixelation would not prevent it from being exchanged. Understandably, it wasnt the current employees fault someone else said something completely different but nevertheless it was somewhat irritating bc there establishment comes off as dishonest. I then see the 2nd employee (Drake lookalike) go to the back of the store. Next, the self professed manager samara walks out. She is immediately hostile. She states that "they" don't have to work with me and that I can leave. I'm literally caught off guard. It was clear she wanted an issue, with both tone and body language as hostile. I attempted to explain the situation but as she wanted a problem most likely due to her inability to truly manage situations she resorted to being rude and presumptuous. She then said "we" won't be working with you and that I could leave. I asked why and she said that she was telling me to leave or she would call the police. Completely uncalled for and also potentially dangerous, I said I would call the police myself. She then proceeded to call. The police came in two different vehicles. I gave her the opportunity to speak first. I then spoke to the officers. They advised me to just go to another establishment.They asked what I needed and I said I wanted the information so I could file a complaint. The Officer went and got the manager samaras name and I left. This is the second time I went to this Tmobile and it's the second time they have kicked a customer out of the store. They obviously want bullies, not employees to work at this location. It was a horrible experience.

This is the worst experience I've had in almost 20 years being a customer of Tmobile. I moved from…read moreCalifornia three years ago to Florida, and I've never gotten the same service customer service . I got an ad sent to me that I could upgrade with my jumping demand plan for the iPhone 16 so I thought instead of going to the store I called the representative. I actually was on the phone an hour and a half by the other day he was very, very nice . Said I had $1000 credit or something. He set up the whole thing for me. He was really nice. I had to pay 167 down and then I had to pay some money upfront for the screen protector so it got sent to me when I picked it up. I went to a Tmobile they were rude. The girl said I can't accept this because she didn't see it in the system as a jump. Demand exchange we call customer service. The woman said that the guy messed up so then I left the store and stayed on with that woman on T-Mobile for over an hour in my car of my day so this was two days in a row already so she tried to redo the order for me. Then when she read the order she said oh but the only thing is you'll get your 167 back on your next billing cycle. I can't give it to you now the money that I had paid And she said if I wanted that iPhone that I'd have to pay $400 I was like what what is happening it was so crazy so then I said well it's available and she told me like a galaxy or something and it got so crazy with all the money. I thought I was getting really screwed around. I finally said just forget it I'll keep my iPhone 14 for now but I'm still gonna have to wait for my 167 which I paid for a phone that I never got. This is the worst experience ever. I would never write this unless it was truehorrible

I went here with the intention of potentially getting a new phone. Alex assisted me. As nice as he…read morewas and after him trying at least 5 times to place my order, and having me wait for over 2 hours, I didn't leave with my phone. I was told something was wrong with their processing system, Cherry also tried to help me but by that time. I was over the whole situation . However my story gets worse. Being that I was so sure I was trading my phone in, I allowed Alex to remove my protective phone case and tempered glass screen. I didn't notice until after I left that he didn't put my screen back on. I immediately called to inform them and I was told by another young man that my screen is put away in a safe place and I can come get it. Unfortunately when I came back. Not only was Alex no longer at work but I was told that my tempered glass screen was in the trash. Here's the kicker! The young man offered to take it out of the trash and give it back to me! CAN YOU BELIEVE THAT? During a pandemic, some one had the audacity to attempt to go in the garbage and expected me to take a covid germs tissue and trash contaminated screen sitting in the trash with God knows what else. I told him no way. I'm not taking it back. He then told me I would have to call the manager Cherry the next day to justify the situation. Not only have I been calling Cherry and Alex for two days but they have failed to return my calls. Each time I called I was told that " she's busy" and basically dismissed by the other employees who answered the phone. I was understanding of her " busy-ness" my just two calls and I even called again 4 hours later. I was told again that " she's to busy " to take my call. I left my information and polite asked that she return my call. yet A whole 4 days have gone by and that call from her or anyone never came. I am very upset and I feel as though my needs and importance as a customer were sat aside and they don't value nor respect me as a customers. I am out of a $40 tempered glass privacy screen, a new phone, and my time! I'll stick with Tmobile as my carrier FOR NOW but I won't give this location a dime of my money, time or service again Update. I finally spoke to Cherry and she was very apologetic, she made sure I got a new privacy screen. I'm happy now, she was very helpful and promptly fixed the situation.