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3 years ago

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Pure Vanity

Pure Vanity

4.2(74 reviews)
27.5 km

I've been a client here for over a year, and Abby is the first esthetician who truly made me feel…read morelike I received a full, thorough facial and back treatment. She took her time, followed every step, and paid close attention to detail, something I immediately noticed and really appreciated. With Abby, the service felt intentional, unhurried, and professional. Trust is huge when it comes to services like this, and she's someone I genuinely trust. I'll definitely be requesting her moving forward. Highly recommend Abby if you want a facial done right.

Customer service continues to DECLINE a spa should be an experience of relaxation from beginning to…read moreend! The front lobby/ waiting room is very small. There were about 10 aestheticians talking and laughing loudly. During the facial the warm steamer was not used. First I was told that the machine was not working then she corrected herself by saying that the warm steam was not offered for that facial. A light shoulder and arm massage was also previously offered. I was informed that it was not included with the facial that I selected. When it has been in all the past facials I have gotten there in past. I do believe the manager was there and intervened. She was dismissive of my concerns and said we had a good deal because we got a discounted price on facial but that was not the case. I bought that deal for mother day at the price they offered. I was not even offered any kind of apology for the equipment not working during my facial. I mentioned that I would more than likely not be back to spa and the response was "OK" I don't have a problem paying full price or buying deal offered by the spa but I do have a problem poor service after they have your money. There are plenty of spas around and I am happy I can take my business elsewhere. Do not waste your time or money at Pure Vanity if you want to relax or have a good experience.

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Sundown Laser - laser_hair_removal - Updated May 2026

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