I was shocked to see the negative reviews when I opened Yelp to write a great review for Sundial Real Estate. I just moved into their brand new units and have had nothing but amazing things to say about this company!! From the start of this process Hailey has been communicative, informative and thorough. The background check was definitely the most intense I've recieved from a rental company, but I loved that! From the amazing price point, to the space and size designed for comfortable living, I am still in shock! I've moved around a lot, 11 places and 3 states in 10 years. I've dealt with many terrible rental properties and how people treat their renters. I appreciate the service and attentiveness that I have recieved with Sundial Real Estate and look forward to my time with this company and living in this beautiful place close to where I grew up, a dream come true. Thank you for everything! read more

total flooding in another apt and the residents had to move out ! I had awful smelly water in kitchen they never fixed so I called a pro who said nothing he can do the pipes etc are terrible so it smells and floods. typical !!! see pic below clothes outside for a week w flooding. read more

Sundial Real Estate - when u see this u know another flooded apt and they had to leave for a week !!! - Real Estate Services Near Me - Mesa, Arizona

Awful financial mismanagement over the past 3 months overbilling monthly by 300$ and numerous basic math errors in billing. I filed an 11 page document and the Attorney General accepted my case. The owners (the Seerys), have ignored my attempts by phone and mail. The AZ Real Estate Board is also now involved. Attached is a monthly rent bill for Sept 2025 2175$ and Sept , 1st month, was a free 1 month move-in special. Many students here are from overseas and have complained and moved out fearful of complaining w the awful racist actions in the USA now. read more

Sundial Real Estate - rent bill for1st month, September, which is free, but 1695$ is the usual rent .They are trying to evict me- I am looking forward tocourt - Real Estate Services Near Me - Mesa, Arizona

Extorted me for thousands of dollars and lied. Planning on filing complaints about Julie. I have email evidence that they misrepresented how rent would be handled. Which is extremely misleading & deceptive conduct, especially after I relied on that info to avoid paying a fee I was told I wouldn't have to pay. Will be filing a report with Consumer Financial Protection Bureau Arizona Attorney General - Consumer Complaints Regarding these issues. Maintenance sucks. They run circles around you anytime you need something fixed. And they take the cheap route on everything. Not a good place to rent form unless your in a bind. read more

Sundial was painful to be apart of for the year and a half I rented from them. Will charge you for anything they can, but will do nothing for you in return. Screen got torn down acted like I asked them to replace a window. Need an air filter? Free if you drive all the way out to mesa. Pretty much useless and unfriendly experience I've had with them maybe aside from their maintenance crew. Good luck getting anything back from your deposit, and if you do they won't send it till you email asking... which they'll "resend". No worries I'll pick it up myself and drive to Mesa so I never have to deal with them again. Oh and their downtown properties are typically covered in mold and water damage! I've seen mushrooms growing out of walls. Hope this helps anyone who considers renting from them. read more

Worst place to live! They will rip you off any chance they get! They are unethical, unprofessional! They have no consideration for handicapped! I paid a cleaning fee when I moved in, but the unit was not cleaned. I took pictures and was told that I would not be charged a fee when moving out. No surprise that they charged me and now don't know what I'm talking about. I had an issue with the electrical system and every time it went out I was told that I had to go outside and flip the breaker even though I'm handicapped! read more

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The most unprofessional rental company I have ever been with. They will rip you off anytime they can. We reported toxic mold and they refused to fix. We even did our own test on it. It made my daughter extremely sick and she is still dealing with it now. Left a hole in my bathroom where rat feces were falling out of into my kids bath for four months. And not to mention trying to charge us rent after we moved out and signed a 30 day notice. read more

Had to have fire department come after maintenance man said that he couldn't smell anything and I told Alex that I could still smell gas and she acted like I didn't trust her maintenance man, but fire department told me to leave the house immediately and that it was unsafe for me to be in there, and they replaced the outdated valve that they were not supposed to be using for the stove anymore. Edit I don't live here anymore. I got out as soon as my one year lease ended felt like a jail sentence. Also, I was the one who called the fire department was never advised to, and I sent Alex a message and a picture of the new valve and she never responded. read more

I would never recommend renting from Sundial Real Estate property management. There maintenance department is slow. They don't treat you with respect or work with you. They are especially great at taking advantage of a situation of hardship or misfortune to make a profit. Their morals fall short and their ethics are questionable. I'm very glad I am no longer a tenet and hope my warning helps. read more

Terrible company. I had one experience with them, as they had taken over a property that had been sold while I had a tenancy with them. (They have since been fired from that property, ha ha.) Upon move out, they tried to deny me my last month's rent (already paid when I moved in) because they (specifically Hailey Creason, who still is employed by them for god knows what reason) could not read a lease correctly. They emailed me saying that I did not pay last month's rent and would be sent to collections. She disagreed with my assessment that I had paid. Had to contact the previous management company to get THEM to confirm that I had paid last month's, and that Hailey could not read a lease properly. Such a headache. Even pettier: they stole 90% of my deposit anyway, took 3 (!) months to send me the check, which only came when I said, Hey, where is my check? And they, ever pettier, said they'd already sent it, but would re-send as a courtesy. Sometimes when I'm looking for housing in Arizona, I give Sundial another chance. I end up talking to the same agent. Once, I asked to tour a place, and they said they didn't provide tours, I just had to rent sight unseen. And then the agent tries to gaslight me into thinking it is totally normal to rent like that, and that I'm just asking too much to think I deserve anything more. I am then witness again to the special awfulness of Sundial. I want to say to the agent, "How have you only gotten worse over time? How has time only hardened you? In the years since we've dealt with each other, how many people have you threatened and stolen from, because of ineptitude, because of pettiness, because it merely passes the time? At what point have you actually helped a person instead of trying to wield power over them to extract yet another dime?" But some companies are just exploitative pits of despair, and it's best to just hang up and go the other direction. read more

Diana is one of the worst communicators I have ever encountered. She does not return calls or emails. When you finally are able to get into contact with her, she is rude, abrasive and highly unprofessional. Lesson learned - pay attention to the online reviews!! read more

Stay away from this company. Check the pattern of complaints through BBB. Poor customer service. The owner hung up on me after saying he didn't have time for this! Filed a dispute with cc company because we didn't receive merchandise for weeks & couldn't reach anyone & emails went unanswered. We refused delivery when the item finally showed up weeks later & SunDial somehow got the cc company to reverse the credit. So....they have our money & the item. Pattern of return issues from multiple buyers per complaints on BBB site. Stay away from this company. I would give zero or negative stars if possible!! read more

This is by far the worst property management I've ever rented by. They are dirty and and they dont do maintenance request fast they don't answer they're phone & when they do answer they have a disgusting attitude. Dont rent by them all they care about is their money!!!! read more

Sundial Real Estate - Trash everywhere - Real Estate Services Near Me - Mesa, Arizona

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I would definitely like to give my opinion about Haley unprofessionalism she is very rude. Unprofessional demanding says that she contacts her attorneys and the landlord, which are nothing but lies because I've contacted both made a partial payment arrangement because my puppy bit somebody she avoided my payment arrangements gave me the payment back and is a evicting me for nonpayment and wants us to immediately get evicted, I have every single text. I have every single promise to pay documentations. I taught you the landlord tenant act and what she is doing is completely illegal. God doesn't like people that are ugly. Mercy on her soul. Karma a bitch!! But I did talk to Legal aid today and we're going to take this to Court. Unfortunately people can't take things. own hands I don't know why company would want somebody like her working for them. I'm sorry. Been at my place for three years. Absolutely no compassion. We have an autism child. It's a service dog and she just doesn't care. She wants us out during the holidays and she is going to try to do whatever she can to take a four year-old autism child out in the street that's what kind of people work for Sundail real estate read more

If I could do a 0 star I would!! By far the worst real estate company in the valley. I called the office with a work order/complaint because the stove stopped working, when I called Courtney (the office manager) had the audacity to laugh at the matter and told me I had to wait 5 days for it to get fixed then proceeded to hang up, she is very unprofessional, unethical and has no compassion to say the least. Don't waste your money and go elsewhere. read more

Management is worthless and allows tenants to leave trash and dog feces all over the property. The rest of the street is maintained and this property is an eyesore due to trash and crap. When I called the management the lady Danielle was rude, got defensive and hung up on me because I said there was dog sh*t all over the yard. When I called back I asked for a manager and was transferred back to the same woman who again was rude and hung up on me. Called back a third time to try and get a manager and conveniently sent to voicemail. read more

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Mindy Mindy Mindy, where do I start... well to keep it short and simple, went to go see a property by 26th place and mcdowell TWICE in different days.. neither times was there a key in the lockbox. Even after Mindy told me there was going to be a key in the lockbox the first time around. Come to find out the second time i went the lockbox was empty again. Receptionist (if you would call her that) was very rude and every time I called couldn't get me through to Mindy. I seriously had to hang up and try again until the call "magically" got through to Mindy's line. Explained to her for the second time that the key was still not there.. her solution?.. she would give me a call/email letting me know when it would be there. Well more than a day later still no call. Asked Mindy if she had a "manager" she said it was her. Wow. Just wow. read more

Sundial Real Estate - Real Estate Services Near Me - Mesa, Arizona

Diana is the most unprofessional person you can find to do business with. She accepts no responsibility if anything should happen and you need maintenance forget it. I've put in multiple requests for pest control thanks to the ongoing roach infestation the building has and she just ignores the request, and doesn't respond to emails or calls. This is not an effective way to handle problems. She also conveniently ignored my request to renew my lease simply bc the month to month rent was more. The window is falling out of the window and her solution is to tape it up. Really? She is a real cheapskate. I will have to throw away just about everything when I move bc I can't imagine carrying a pest issue into my new residence and living in such unsanitary conditions. read more

Hailey is the most unprofessional leasing person. DO NOT RENT FROM THIS COMPANY. They have an "F" with the BBB and 17 open complaints. Hailey continuously breeched contract with my daughter and then proceeds to gaslight her. She walked into her apartment with other people while my daughter was recovering from Covid .. she was naked in her bed. No notice to enter the unit was given. At that point my daughter should have told them to screw themselves and moved out... She chose to finish her lease and then Hailey refused to allow her to be at the final walkthrough inspection. These people do not follow real estate/ leasing law AT ALL and will find themselves before a judge soon enough . It seems to me from reading reviews that she has a jealousy towards other women tenants . Do yourself a favor and steer clear from renting from Sundial or you will be here writing your 1 star review a year from now . read more

Good places clean a good way to build up your credit and move on ...maintenance people are good people

If I could give a no star I would . Diana was the worst person to deal with does not return Phone calls .. Over 30 days and I have not received my deposit back yet!! I finally got to Diana and she got so angry because I asked for proof that they mailed it . She said "you people" do not pick up your mail its probably in the mail box . I asked for a copy of the receipt that they mailed it. She said I am not going to get up and dig through the papers now call back at the end of the day they will have it for you . I don't like the raciest comment of being called YOU PEOPLE! read more

Zero stars apartments are infested with roaches management did not want to do anything about it and I never got my security deposit back they're rude disrespectful and just nasty read more

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Currently living at the pacifica apartments. Just put my 30 day notice in. My "emergency maintenance" number goes to the property managers number. But she never answers her phone. Emergencies happen on weekends also!!! My apartment has been without water since Friday 2/1/19. I called the emergency number three times without a reply. I just called corporate but their hours are also Monday thru Friday. Im not sure how you only turned off half of one building's water but it only looked like it's effected 3 apartments (I've been asking around the apartment complex) and one of which has an eviction notice on the door. Poor management for sure. Wendy is only on property for maybe 3 hours out of a day. 210 N Alma School Rd. Update: maintenance was gotten ahold of by upstairs neighbors some how. Water is now back on. read more

Worst real estate company in the valley. Courtney at their office is so rude and hangs up on her residents. Stay away from this place worst real estate company in the valley again. read more

HIRE A LAWYER BEFORE YOU MOVE IN!!! They will change stuff around, take pictures of the agreements, take pictures of damages immediately, otherwise you will be responsible for everything. read more

I'm gonna be honest if you rate them anything less than five you weren't doing something right. I stayed here for a year and a half and they were nothing but sweet and helpful. My unit was beautifully clean and bug-free and if anytime I need assistance they were always there to help. I'm looking at the unit right now as I'll be moving back to one of them and I'm pretty sure I'm going to get the same five-star treatment read more

This is the worst place we have ever lived. We have a list of issues two pages long. The air conditioner didn't work the first 5 days. After the ceiling leak and windows flooded, it took 16 days for someone to check. After the shower flooded the closet and made the wall entirely soggy beginning what seems like mold, we finally are getting out of this unsafe, horribly run place. No one should live under their conditions. Keep in mind we have a 3yr old toddler. The landlord (Julie) said "Things break when you rent an apartment." Refused to pro-rate rent or give any discounts for the problems. read more

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I moved in a year ago to a unit in Scottsdale. I was breaking an old lease and needed to find a place ASAP. I came across the property, contacted sundial to view it, and I believe I put my deposit down that day not knowing if I would be out of my old lease or not by the deadline. Julie with Sundial was super helpful and patient with me considering there were many others wanting to lease the same property. She also has a quick response when communicating which is always nice. My unit was recently updated and everything looks nice. The building is older, the grounds are kept up enough, and I lucked out with nice neighbors. I really don't have anything to complain about for the price. There were some things not working upon move in but nothing major. I just noted them on the move in sheet and took pics and videos. I'm sure maintenance would fix them but I am usually not home during the day. Sometimes the water and air go out (just like any other older building) but are fixed quickly Rent is easy to pay online. No extra fees when paid with an e-check. They also give a 5 day window to get rent paid. Super helpful if your pay schedule is weird like mine is. The only con I have is that I never received renewal paperwork until about 15 days before I had to renew. For me it ended up not being a problem because my rent did not increase. Had my rent increased significantly this would have really put me in a bind because then I would've only had 15 days to find a new apartment before move out. I look forward to the next 6 months with Sundial and hopefully more. read more

During my lease and even before diana was the worst person to deal with, SHES very rude and unprofessional, just a nasty woman. The way she talks to her tenants is disgusting.. she doesn't deserve to work with people. This could be a decent leasing company, if she wasn't so rude.. for absolutely no reason. Diana if you don't like people or your self, maybe work for a company that doesn't involve talking :) read more

They should real get zero stars. This place is money hungry and don't give a crap about the tenants well being. I have a friend that lives there that is being harassed by another tenants son. She has several police reports and has pressed on him. Sundial is aware as they have given the mother 30mins to evict. The man still comes around. She's asked the apartment manager to move to another complex they said that would be breaking the lease. Mind you, this man has broken her window several times trying to get in her apartment. To break the lease is 3k! And all she wants to do is move into a different apartment with them so he can't find her!!! They care more about money then her safety and well-being!! I feel awful for her as she is constantly feeling afraid of her life and looking over her shoulders! How could they treat a Person like this! Even when she has all the proof for them to help her out! They have a chance to make her feel a little bit protected, and they choose money! Smh read more

We have stayed in a house with their administration for 2 years, we have never passed a day on payments. We have maintained the frontyard and backyard, I would consider us as good renter. We have never had problems with previous renter companies. The issue is they send us $3,550 final bill after we leave the house. They were lieing and exaggerating the items. They have bille $1900 only for painting read more

If I could give negative stars I would. This company took over my apartments, Contempo 19 and turned it into Venture on 19th. I have lived here for 7yrs. Merissa Qualm is the WORST manager ever! She accepted rental assistance for December. I am a single mom and with the holidays money was tight. I told her in January I was applying for rental assistance again. It took a little bit longer but I was approved for $3,700. She said she would accept it. Then I was served with court papers dated January 25. Court was on February 1. I asked her if she could dismiss it and stop court. She said not until she got the Letter of Guarantee, which is dated January 29th. She then would not respond to my calls or emails. The day of court still no response. They filed judgement against me even though they had the wrong lease with the summons. She then called my case worker and said they will not accept it and they will send it back. My lease is up the end of February, why not accept money and let me stay till the end of February? Now I have to be out by Monday with nowhere to go. Heartless people. read more

Sundial Real Estate - Real Estate Services Near Me - Mesa, Arizona

Hailey has a horrible attitude. Called her to ask a question about our lease and she was so condescending and rude.

6/19/2017 Sherri C. Negative -1 1 Review DO NOT ever rent from this company. They take 6 months just to fix something and they only fixed part of what I needed fixed but only after I stopped paying rent. I lived in the same place for almost 5 years until they took over and there was no way I was going to renew a lease with them. I am disabled and Courtney knew this but made it very difficult for me. The apartment was digusting due to leaks that never got fixed. I would never ever rent from this company again. read more

After signing a lease with Sundial with a move in date for Aug 1 and driving all the way from CO to be there for the move in date, we were notified the morning of the 1st that our apartment would not be ready for move in until the next day. We went to the leasing office and were told that the finishing touches on the "redone flooring" were only on the second floor of our unit and that we could move our stuff in while the maintenance and cleaning teams would work around us. Upon arrival at the unit, the flooring was nowhere near being done and the unit was not at all clean. We were told that there had already been a deep clean, but there was grime built up on the stove and it needed much more than just the sweep and mop they were going to give us before our move in. This whole day the leasing manager Alex who we had previously been in contact with would not get back to us, only her assistants. Being that Sundial broke our lease on the first day of it, I would not recommend renting from them. The unit was definitely falsely advertised and not at all ready for move in on our move in date, and the leasing managers had no idea the state of their unit. read more

Julie and Diana are both wildly disrespectful and unprofessional. The two are arguably the worst women I've ever dealt with. They are totally unwilling to help, blame the tenant for everything, and refuse to fix major issues. I unfortunately inherited this company after my landlord switched agencies. It has been nothing but nightmares since. Stay far away, trust me. read more

I would not recommend renting from any Sundial real estate, they just dont seem to want to repair anything Dan was the Maintenance man he would add additional stuff on to the work orders after you would sign & Diana would tack on stuff as well so there would be 3 different hand writings after signed. Also if you do rent from them just make sure you are persistent with repairs it took two years to get toilets, they would wobble and then leak just terrible customer service all around. read more

Rude service, unreliable and false reporting. Caution renting from this property management company! If your A/C goes out they wont make you a priority in the middle of summer. Diane is the worst! read more

When searching for a new apartment I was referred to Sundial Real Estate Company. I looked at one of their rentals on a Thursday, filled out the application the same day and first thing Monday morning I signed my lease and moved in!! Their response time is great. The application fees are cheap and get applied towards your move in cost. The move in specials are excellent. They are easy to work with as far as credit or criminal history. They have an online tenant portal where you can pay rent and request maintenance repairs. Diana is super friendly and professional. The only negative thing I can say is that the receptionist at the office is not all that friendly. **UPDATE:** After posting the review above (about a month after) I realized I was totally wrong about Diana and the company. She was only nice until she got me to sign the lease, then she turned into a complete bitch. She made agreements with me about payment arrangements but filed for eviction 3 days before the promised due date. I had stacked some boxes packed with my stuff outside my door and she sent someone over to throw them away. They werent even there more then 20 minutes. She refuses to pay someone to make the proper repairs when something breaks. The unit I rented was roach infestested and she wouldn't send an exterminator out. I found drug needles and syringes hidden around the apartment during the 1st month I lived there, which tells me she didn't clean or inspect the unit before renting it. MY ADVISE IS TO STAY AWAY FROM SUNDIAL REALTY UNLESS YOU HAVE NO OTHER CHOICE!! read more

The owner Diana is extremely rude and unprofessional. Tried to let them know someone went inside a vacant apartment and called to let them know. This person was also creeping by in their car taking random pictures at the same time as children walking to the bus stop. How are parents suppose to know it was Diana (the owner of this company) ??????? When she was called and advised of our concerns she was very rude, yelled, and then hung up. A person by the name of Brady called and tried to explain to him the same thing and he was just as rude. I feel sorry for whoever rents from this company or has property managed by this property. Very rude and unprofessional!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more