This is not Carter anymore. This is Marburger Chevrolet and if I could, I would've gave them zero…read morestars they literally do terrible work very very impatient and rude, especially Wyatt the GM. after doing $5000 worth of work to my truck I literally drove it about 15 miles and it stopped running on the middle of 85. This is a terrible business. Don't waste your time here keep going find another dealership in the office girl that's in there too Amanda terrible person.

It is very rare for me to give a business a one star rating. I try to give businesses the benefit…read moreof doubt and even second and third chances. But that is not the case with this dealership. When business's start to believe that customers needs them more than " their needing the customer", a bad paradigm shift has taken place. In short, I was excited about a specific vehicle this dealer had on the lot. I filled out an online customer contact form and was promptly contacted by a sales person. The sales man was was not particularly cordial, but generally factual and direct. I confirmed the availability of the vehicle I was interested in. I then inquired about my sending info and pics on a rarely driven, garage kept vehicle for trade in value. The salesman was insistent that I bring the vehicle in to obtain trade in value. Its well over an hour drive to reach the dealer from my home. And given "Covid times" every business I have been in touch with has been very accommodating in outlining and respecting contactless protocols. Carter Chevrolet did not get the memo on this interface option. It was obvious in the tone and tenor of the salesperson. Bottom line, i'm not driving 1.5 hours on I-85 to get a probable low ball offer on the trade quote for a 12 year old vehicle. I forwarded nearly 20 pics of the possible trade in vehicle along with the VIN number and a few added notes like mileage, etc, I got a phone call from the salesperson later that day with a ridiculously low trade value offer. Additionally, the salesperson tells me that my stated mileage does not align with a carfax report ran by the dealer. I figured this could be easily addressed by sending a picture of the odometer to the dealer. I took the pic and promptly sent it. The salesperson calls me an hour later and says "Your odometer does not align with the carfax report. It must have been rolled back". I'm thinking "Are you F-ing serious"!! There is a difference in 7k miles and these guys are accusing me of rolling back an odometer on a 12 year old vehicle. I let them know that I was offended by the trade in value offered and horrified by their accepting some carfax report over my picture submittal of the actual odometer. Who rolls back odometers? And whoever takes on such a ridiculous task, probably does not roll them back by just 7,000 miles. Their report read 80,000 miles, but actual miles are 73,300, as reflected in my pic. There was some mix up somewhere. When I forwarded them a pic of the actual odometer, I sincerely thought they would value customer documentation over some report that is obviously in error. But their response; "You apparently rolled back the odometer at some point". Unbelievable!! The salesman detected my dismay and reached out to the GM. At this point, I had no interest in purchasing a vehicle from these folks.. If this is what you get before the sale, imagine what you get following. In any case, I got a text from the GM basically stating, ,..... "You didn't bring the vehicle in for review, The salesman is a nice person. Here's the carfax report. It reads 80k miles. You need to take any issue you have up with your local DMV, not us. We hope you find a dealer closer to your location". Paraphrasing, but true! You can't make this stuff up. I promptly sent the GM my perspectives on placing customers first along with key lessons to consider moving forward. He responded, "We don't need your lessons". My final response "You've already got'em" Draw you own conclusions.

Liars and thieves. Sad to because they are black owners. I have bought three cars from them. They…read morehave changed for the worst. Lie to you and make you feel important then they pull the rug from under you. Stay away from all of their locations.

We had tried a few other car dealerships and were told "due to your short length of time on the…read morejob, you're going to get a NO where every you go" I work contract, make well above average income, at Crown, they looked at me as a person, the fact that I've been doing the same job for 22 years (on contract) not the amount of time I was at this particular company on contract. Before we even set foot on the car lot, I had sent in all my documentation (Drivers Licence, Proof of income, residence etc.), Brian and John (I think that's the right name) checked my information, interviewed me for the loan and had an approval amount before even getting there. Although we chose a car we absolutely loved from the internet pictures, it happened to be about $4,000.00 more than our approval, but they worked with us, our down was only $500.00 more than for something in our approval amount, we received a much lower interest rate than expected. They deal with people from all walks of life, from those making minimum wage to those making over $150k a year...no matter what your situation, you're not brought in with a false sense of what you're approved for then sent to what I call the "Dog Pound" of ratty cars, you know up front before even going what you're approved for and are given a choice of late model, quality vehicles (in our case we were determined to get the one we fell for). Brian had the car we were interested in waiting for us when we showed up, handed us the keys for a test drive and when we returned, it was a matter of getting the car on our insurance, signing the paperwork, paying the downpayment and we were on our way!!! You will be treated with the respect and integrity you deserve, nothing hidden like 99% of the car dealers out there. Everybody was friendly, they make you feel like family, they're professional and don't pull anything over your eyes... If you're looking for a car, bottom of the barrel horrible credit or top of the chart excellant credit, you're going to get awesome treatment... I recommend this dealer (with multiple lots to pull from) 150%... If I could give them 10 Stars instead of 5... I would...

I had a FANTASTIC experience with Marburgers. We worked with Darian the entirety of the sale. Not…read moreonly was he not pushy, he was personable, kind, and met on multiple days to see that we were taken care of. We even had a family emergency (while having our current car with a flat tire) and they let us keep one of their new cars for over a day so I could get my children from school and address our family matter. Now THATS the kind of people I want to give my business to. I can't recommend Darian and The Marburger dealerships enough. We will be back, and we WILL be referring others as well. Thank you!! I had a FANTASTIC experience with Marburgers. We worked with Darian the entirety of the sale. Not only was he not pushy, he was personable, kind, and met on multiple days to see that we were taken care of. We even had a family emergency (while having our current car with a flat tire) and they let us keep one of their new cars for over a day so I could get my children from school and address our family matter. Now THATS the kind of people I want to give my business to. I can't recommend Darian and The Marburger dealerships enough. We will be back, and we WILL be referring others as well. Thank you!!

I was on the way back to Atlanta, Ga from visiting family in North Carolina when my truck's coolant…read morehose broke off while on the highway near Blacksburg, South Carolina. Thankfully, we were a mile away from a truck stop where we were towed to Marburger CDJR. I called ahead and spoke with Megan O'Neil the service advisor. we arrived and Megan had all of my information ready and the technicians diagnosed the issue. While they didn't have the coolant hose in stock, they drove to another dealership in Fort Mill to pick up the right part. When the part arrived and the tech went to install the new hose, they realized that this hose was for a different engine type and was tool long. At this point in the day, they could not get another part in time before closing. The part was mislabeled by the manufacturer, but the dealership in Fort Mill could deliver the correct part the next day. The dealership was very apologetic and provided us with a used truck off their lot to stay with family for the night. The dealership, did not have to do this, but it was appreciated, so our family did not have to stay at a hotel and incur an additional cost for the night. The next day the part arrived and it was installed. The dealership was very professional and even washed my truck and reduced the price of the repair due to the inconvenience with the wrong part being delivered the day before. at no time did we ask for the price to be reduced or any other special requests. Megan and others went above and beyond during this situation to help our family during this ordeal. If we lived in the area, we would definitely have our truck serviced here. My family was treated with respect and decency by everyone at the dealership and in this day in age that is very rare. Thank you to everyone at Marbuger CDJR. We appreciate your kindness and professionalism. Best regards, LG

I bought a 2010 Audi from here a couple weeks ago. I couldn't be happier with the car and had a…read morepositive experience working with Phil. He seems like a real straight up guy and just tells it like it is. I was impressed with their inventory and prices were fair and reasonable. I would buy from here again.

From the owner: We are a Cash and Outside finance Used car Lot.read more

Always very friendly. Service is great and all the folks there are very respectful of their…read morecustomers. Especially the elderly who at times find it difficult to explain what is needed. Thanks to all of you. Love the fact you are right here in my little town of Patterson Springs. Customers always need to remember......the folks serving you have had at times a very trying day and may be tired from a lot of tedious work an uncalled for drama. Treat them with patience and grace, as you would want to treated. KCT

First I would like to say my dealings with Jeremy has been wonderful but he is the Only master…read moremechanic here and seems to be doing more office work than working on cars. I came in for a code that was pulled they ordered the sensor. Mechanic told me you'll take a few seconds to install. Was charged a half hour. Upon leaving my truck in less than 24 hours was running worse than it EVER has run in all the years I've owned it! Check engine light comes on. I'm supposed to be leaving in vacation today in the mountains . I just bought a brand new camper. Took it to auto zone to read codes. Misfire and something else. Dude popped the hood and it's actually missing bolts that it was not missing the last time he pulled the code. dont trust these people. They break things then charge you for breaking them. So you will come back to break more things. Want to know how you can trust a mechanic? When you leave nothing else is wrong. I'm so disappointed

Go see Suzanne! She has sold us 2 cars over the past year, and we have had nothing but the best…read moresales service!

From the owner: We specialize in "Buy Here Pay Here" on the lot financing with bank financing available as well…read more Our mission is to serve our community by providing affordable, quality vehicles that our customers can depend on. We are committed to providing our customers with outstanding service, not only when purchasing a vehicle but after they have purchased as well. We realize that it is not the vehicles we provide that are of value, but the customers we provide them to..... We have an outstanding reputation in the upstate for providing dependable vehicles with affordable payments and down payments. Every vehicle we finance comes with a powertrain warranty. 24 Month \ 24,000 mile service agreements are available as well.

We recently bought our second car from the Carguys. We are…read morevery happy with the whole procedure from beginning to end. I really nice bunch of guys. If there's anything that you need done to the car or anything that you want different on the car, all you have to do is talk to them, I learned years ago that you'll never know if you don't ask. Honestly if you're buying a car in the Lenoir area these guys we trust both cars were great car didn't have any issues through the whole purchase. They were concerned for my health and worked around my husbands and my schedule. It is hard to find a good place to buy a dependable car from, but we believe we have found it in The Carguys of Lenoir, NC. Friendly, Professional staff members. Reasonable prices Great selection Alex was our salesman this time around, he listened to me, he showed me the cars that fit our needs not his wallet! Thank you Alex and all the guys at Carguys!

First time walking on the lot to look for a car for my daughter was today. Never seen these folks,…read moredidn't even buy a vehicle from them today. I'm absolutely blown away by the attentiveness, thoroughness and focus they gave to my daughter and I. They stayed an hour after closing time to walk us through the entire process and history of the vehicle... then after we used up all THEIR time, and kept them away from THEIR families with no sale to show for it. They told us to "go home and pray about it, and let us know Monday morning what y'all want to do..." wait... what!?! Just to be clear, it was a $2500 vehicle. There isn't much wiggle room for Commission on this kinda deal. Super impressed. Thanks gentlemen!

This is a really nice Ford dealership. I recently made a tour of this place to look at some…read morecertified, late model pickup trucks. I found a variety of different makes besides Ford. It's beyond my comprehension why some people would trade in recently purchased new trucks ( many with less than 10,000 miles) take the depreciation loss and buy another. At any rate, I recommend this dealership for a wide selection of vehicles!

Me and my husband went to look for a car after receiving one of their Monopoly games in the mail…read more The game piece showed three matching pieces saying we won 2500 but we both knew that wasn't the case, however we decided to give it a try anyway. We got there talked to a salesman and he showed us some cars and wanted us to take a test drive; I stopped him and said let's talk about the money aspect first now he said they were giving us 2000 dollars for a down payment. He then goes and takes my license and then runs my credit and says that I qualify for a car by myself meaning without my husband's credit so he then says we can add his to see if we can get a better deal ,ok no problem, now mind you my husband told him upfront that his credit had some issues he said no problem we will just see. He then comes back and says after talking with the GM that I would need a substantial down payment??? My question was why when you stated that you were giving me 2000 towards the down payment and all we got was my GM said you would need a substantial down payment. Left feeling defeated and lied too and let's not forget the Monopoly game piece we won a 10 Amazon gift card and a scratch off card, lol!