We've been patients at Associates in Dermatology in Punta Gorda for a while now, and I want to be…read morevery clear--our doctor is outstanding. We absolutely love them and trust them completely for our annual skin checks. The medical care itself has always been top-notch. That said, the front office and overall customer service are a completely different story--and it's becoming a serious problem. Trying to get someone on the phone is beyond frustrating. Calls go unanswered, messages don't get returned in a timely manner (if at all), and billing questions are incredibly difficult to resolve. The lack of communication and responsiveness is honestly shocking for an otherwise reputable practice. It's disappointing because the quality of the doctors deserves better support. But at some point, great medical care alone isn't enough when the administrative side is this difficult to deal with. If this doesn't get addressed, I can see patients--including us--starting to look elsewhere. We want to stay, but the experience outside the exam room needs major improvement. Fix the phones. Fix the customer service. Your patients deserve that

My husband and I have been patients of Associates for a few years and have been extremely pleased…read morewith their results. Christal Dimarco is fantastic and will always explain everything before she does anything. I can't imagine going anywhere else.

My dr is great but the front office over books her. Recent visit left ne waiting 30 minutes after…read morescheduled appt to go back to exam room Then another 30 min before dr coming into exam room. Most appoints areb30 min wait, some longer.

Dr Garr is very thorough and pleasant, I would recommend her to anyone who needs a great…read moredermatologist!

I had a skin cancer removed just above my ankle in January. When I returned to get the stitches…read moreout she left a stitch in my incision then covered it with a bandage and said it would fall off in 7 days. The stitch that she left in there caused pain and swelling for two months. When I went back to have it checked, another women tried to get it out, she did not. The person that left the stitch in there probably doesn't see that well. They have two doctors there and neither one of them checks the end result. I called the other day and said I need to have this checked by the DOCTOR. Oh, we can give you an appointment for May. Because of their screw up I spent 3 hours in a walkin clinic and they were able to make a small incision and remove a good size stitch. No I would not recommend this place, it's a production line. Charlotte Fisher

The staff here was very kind and caring, they took their time and explained every procedure and…read morewhat was going to be done and the follow up afterwards.

They do a complete exam. You can check in online ahead of time. They send a text and you answer…read moreall the questions. I got to the office, stopped at front desk, they said you are all checked in and sat down. At my appointment time or a little earlier the nurse called me back to the exam room and prepped me. The APRN came and examined me, did some freezes and took one biopsy. They are very timely in their patient care. I had taken 101 year old to his heart doctor this week and we had to wait 2 hours. Not at this place. Next time I am taking my service dog.

My first visit went very well. I have a history of pre-cancerous areas that have required MOHS…read moreremoval (in VA). Now that I live here, I needed to establish a good dermatology group. Molly was so warm & pleasant, as was Danielle, who performed a biopsy on one area I have been concerned about, & froze off 2 others. While their waiting room was pretty full, the flow of patients in & out went quickly. I feel that it will be worthwhile to drive over an hour to continue to be their patient. Good healthcare isn't always easy to find. If you're in need of a dermatologist, I highly recommend this office.

Dr Spencer and his NP are the best. His office staff are the best. Since Advanced Dermatology…read morebought the business from Spencer it has been all downhill. Try to call there for a specific reason that doesn't fit neatly into their AI agenda and you'll be pulling your hair out. NOTE TO ADVANCED DERMATOLOGY: hire some more people!! This isn't all about your mansion, your Ferrari, your wife and three girlfriends - it's about your patients. What's next, a robot to do Mohs surgeries? FYI, when Spencer retires I'll be moving on too

We drove from Fort Myers to see Dr. Jackson, whom we've always appreciated and previously saw when…read morehe practiced locally. Unfortunately, until he is at a different facility, I will not be returning. I went in for a routine annual full-body skin exam. Dr. Jackson and Advanced Dermatology are in-network with my insurance. However, I was billed $638, with a provider adjustment of $444.17, leaving me with $193.83 out of pocket. The claim included a "skin procedure (destruction of skin lesions)" in addition to an office visit, even though no procedure was performed. A routine preventive skin exam should be covered under my plan, but the billing was not corrected. My insurance company even called the office with me on a three-way call, and I followed up again a week later, but the issue was never resolved or acknowledged. I have since paid the balance, but I will not be returning.

WOW! I just came from a visit there and it was Absolutely the BEST Experience EVER!!! I signed in…read moreand did not wait to see the Doctor. When She came in, she took the time to explain everything she was going to do, and made sure I understood everything before she started. Dr. M. even explained what she was doing along the way. She was very careful performing the surgery and made sure I was not in pain. My wife has now decided to switch to her - Because they CARE! Can't recommend them enough! AAA+++

I just read a scathing review on this site, and wanted to offer another opinion. My wife and I…read morehave lived in Punta Gorda for nearly 20 years and over that time, we have dealt with four different dermatologists. Dr. McDonnell is the best by a huge margin. We started with her shortly after she set up this practice. Two of our very close friends who have significant dermatological issues also rely on her, and praise her to the hilt. I have a problem with internet reviews, because you can't question the reviewer and get details, but I just couldn't leave this website without countering the "one star" rating and extremely negative commentary.

It was very difficult to get in contact with the staff for my prescription and they never called me…read moreback or listened to my requests. Then they would cancel my appointment within 6 hours of the appointment time.

Dr. Stevenson was very thorough and personable with my body scan and biopsies. He explained…read moreeverything well to me. Yael explained everything with my biopsy results and details, including new sessions scheduled. In the past, Yael has very thoroughly communicated appointment status via multiple VoiceMail messages.

6 months post op and my arms look the same except now I have horrible scares. This isn't a…read morebrachioplasty. Very disappointing.

terrible, he ruined my chin, I wouldn't recommend him for any procedure he is way past his time…read more I need to find another dr to correct this mess

This is a wonderful Dr. He makes you feel very comfortable, he is professional, curtious. and…read morelistens to your concerns. When he perscribes your medication it will work fast. I had a terrible rash all over eyelids and neck (contact atopic dermititis) after only twenty four hours it was practically gone. He is very forward thinking and will make sure you are at ease . His entire staff also are terrific. Go see him.

This is one of the best doctors I've ever been to. The staff was very courteous and polite and…read morewe're quick to respond to my needs. I needed a prescription refill and I could not make it in to the office. Within two hours of contacting the office, Dr Lugo himself contacted me personally and took care of the issue. This was my second contact with this office and is by far, the best medical professional I have met in Naples.

Dr. Fernandez is a very professional and caring dermatologist. He is all about quality care and…read moreyour skin! I highly recommend. Attentive and caring staff. Shout out to Raquel.

Dr Fernandez and his team are exceptional. Extremely knowledgable and courteous every time I go to…read moretheir office.