My pcm has sent a referral to this office multiple times but when I call to make an appointment…read morethey never have a referral on file. I asked to office to call my referring doctor but they refused to make the effort and say that is not how things are done.

I love this facility. I now live 45 minutes away and STILL drive here. I actually have recommended…read morea couple people here and they all have been very satisfied as well.

I had my first visit with this office yesterday and I am truly amazed with the outstanding…read moretreatment and overall experience. I will let you know that I am close to 60 and have had many other gynecologist visits to compare them with. During this pandemic and as many other individuals that are also going through various other dilemmas in their life (my husband has stage IV cancer) I was MORE THAN scared to have to make time and have a woman situation I was having taken care of. I filled out paperwork online so the receptionist was prepared for me as soon as I arrived. The office was very clean and everyone was masked. I was quickly called to the back and reviewed my situation with a very understanding and patient nurse and then I saw ARNP Lisa Payne. Lisa took the time to explain a procedure to me and I felt really comfortable. We laughed when I told her about my doctor anxiety and she was like my long lost friend. NEVER once did she look to limit her time with me or hesitate to help me understand what was going on. I cried when I left the office because if this is the "new normal" we are in a better place and if not then this office and staff should be the example other offices should follow. I am THANKFUL that they were kind, considerate, knowledgeable and TOTALLY treated me with respect and dignity. This office is an ASSET to CIGNA and to ALL Women's Health.

Dr was nice. At first I was told 160/180 for the appointment, even though it was a urgent…read moreappointment, then once I'm there the next day I'm told the appointment was 257, then on the 22nd I get a bill that they want an additional 202 dollars! For a less than 15 min appointment. They did a duplicate swab the same one urgent care did so that was uneeded, now Labcorp is trying to charge me OVER $600 for the 2 tests. If your a cash patient like me, stay AWAY!

Very upset with my experience with doctor not being accommodating to an injury/disability. I have…read moremultiple injuries and nerve damage to where I am unable to lift my right leg along with a back injury of herniated discs and a mass in my spine and use a cane and wheelchair. I am newly disabled and called and asked if they can accommodate me during my appointment that I right now wouldn't be able to get on the table and in stir-ups but need to renew my prescription . Staff said Dr. Kero would not be able to accommodate me for my appointment and even asked me how I get around then. I'm very disappointed and upset .

I had the extreme misfortune of having to use Dr Kero to get a full hysterectomy on May 5th, 2025…read more I had to have a 8cm cyst removed from my left ovary. I'm not from Spring Hill, but I'm here for personal reasons and I believed I could recover here with my sister rather than by myself in Gainesville. She never explained what would happen before the surgery and the only information I got was online and asking her questions; she never went over the process once. The day of surgery, they told me I would be able to speak with her again, but all she did was pull the curtain back in pre-op, look at me, and close the curtain. The first day after surgery, I was in extreme pain and the only thing she wanted to give me for pain was one (1) 50mg tramadol every 6 hours and that was to be for the entirety of my recovery process. My four-day stay at Oak Hill Hospital was pure hell. I had to BEG for something more for pain. She did give me two (2) doses of morphine in my IV, which has been listed in my files for 10+ years that I have a horrible reaction to. I get extremely nauseous to the point of vomiting and an almost immediate migraine. The nurses brought the morphine in and I told them I couldn't take that. They told me that Dr Kero told them that "all it does is make her nauseous, take it or leave it". So I had to take it, along with Zofran for the nausea and a long white tube to vomit in. I had to beg for something for my migraine which set in within 5 minutes and they gave me Fioricet. So I lay there not only in extreme pain, but fighting the urge to vomit and a migraine as well. She did that to me TWICE. I lost the use of my left leg as well and could not urinate so I had to use a catheter. I cannot tell you the overall pain I was in. She didn't believe me when I said I was drinking enough water to urinate and ordered IV fluids, but the nurses told her I was drinking more than enough water to urinate. I was trying my best to use the walker, but I couldn't even drag my left leg out of the bed, much less to use the walker. She didn't believe that either until physical therapy told her I was indeed trying. I was only supposed to be there 3 days, but because I couldn't use my left leg and I had a Foley catheter in, and I wasn't getting anything close to what I needed to control my pain, I stayed a fourth day. At the end of the 4th day, a urologist from the hospital came in my room to talk to me. Dr Kero stood at the door blocking his way in and he stated he was there to talk to me. She literally pushed him out of the room and he came back in 3-4 minutes later and echoed exactly what Dr Kero had said earlier. I had asked for a patient advocate every single day, several times a day since the first day I got out of surgery, but no one ever came. Finally, after all of this, two women showed up from administration and told me they had no such thing as a patient advocate, but they had a charge nurse and that was all. They then told me that Dr Kero had discharged me from the hospital and if I wanted to stay "your insurance will not cover that and that will be a very expensive bill for you." So I was basically kicked out of the hospital. Dr Kero gave me 16 - 50mg tramadol for pain when I left. That's it. For a surgery in which she took my uterus, fallopian tubes, ovaries, an 8cm cyst, and closed this 5 3/4" vertical incision with staples. I'll attach a picture because even though I'm 61 years old and not a bikini model, you would think she could have made a straight line below my belly button and not a raggedy line 1/2" to the right. I've worked in the medical field for more than 20 years in and out of Shands and Dr Kero could NEVER work at a reputable hospital like that. I don't mean to offend those who like Oak Hill, but she is a horrible doctor and can only practice at some small place like that and behave the way she does and get away with it. I spoke to EVERY SINGLE PERSON I came in contact with from the time I started the check-in process days before until I was wheeled out of there and every person who knew her, couldn't stand her. There were only a couple of people in the dozens I spoke with who had no opinion and that's because they didn't know her. She is notorious for not giving pain meds. You cannot expect a patient to concentrate on getting better if they're in so much pain they're crying and begging for relief. She is cold as ice and has the personality of dead grass. I would give anything if I had known all of this before I signed up for this exercise in torture. If you love yourself, don't go to her. If you love a woman you know, stop her from going there. This is what happened to me and I have receipts, no matter how much she wants to "doctor up" her notes. This is also my opinion of her, which I have every right to have.

So first I go there and am told I won't even be tested for Covid because the dr was POSITIVE I…read moredidn't have it - went home tested positive for Covid THAT EVENING so not only was I put at risk, the public was too... then the icing on the cake was the pretentious Dr. (The second time I've came) mansplaining MY VAGINA and berating me for 40 min basically on my sexual behavior as if it's somehow his business... and honestly I flat out told the dr. I don't sleep with men nor have I had more than 2 sexual partner in the last 2 years!!! So do u just have an issue with gay people ??? . I was literally seconds away from losing it. I don't need your uncalled for judgment's especially when the ONLY reason I'be even been to this ridiculous place is because insurance costs more than the self pay on the very little times I get sick, not because I'm poor or uneducated. But thank you for finally giving me what I know I needed with out any testing whatsoever - this place is an absolute joke and one you will be waiting at least an hour for when u arrive.. worst urgent care I've ever been to in my life's entirety...

Dr. Watterson is truly a fantastic doctor. After visiting him you get the feeling he knows what he…read moreis talking about. His demeanor is caring and professional. He does not rush you out the door. His office staff too is very courteous and accommodating to the patients. I highly recommend him.