Amazing staff, the vibes were nothing but good! The attitude is also so helpful and kind!

The vibe in there was good to begin with... but as soon as I was charged a higher rate for my second month...which shouldn't have happened to begin with...the tone changed. I just became another customer. AND they asked for address 3 times. AND my bank routing number and checking...which was a foolish thingto do. Because then they put some mystery charges on there. Went I went back to STC to cancel my membership, I brought this up... The store manager gave me an 888 number told me to call and said they don't handle the 3rd party charges.... Charges still exist. read more

I always tan at STC before a vacation or special event. I have noticed a hard sell pattern - when you check in you MUST have their approved tanning lotions and primers or they will not let you tan - its a very strong armed approach. I buy my own and every time, it is not good enough so must purchase one time packets for around $10. So basically you always pay twice. This week is Free Spray Tan week so after work, I drove to the salon, checked in and stood there while she checked me in. Then she says you need to purchase either a full size lotion ($30!) or an individual primer packet for $10!. What, again! Basically I said, so to get a free spray tan, you need to buy something, is that right? Yes she said. I filed a complaint online. Haven't heard anything yet but I will not be back. read more

I came to this location to take advantage of a birthday offer for a free spray tan. I was received with very desperate and off-puttingly pushy sales tactics. Associate reassured me she was "doing me a favor" with bundling my primer and extender lotion packets for a spray tan and also required that I bought foot protectors so I didn't slip in the spray booth. What began as an exciting trip to the salon for a bit of late fall color ended with an incredibly sour taste in my mouth for how this location chooses to conduct business with their customers. I will not be back. I am also out the $14 it cost me to receive my "free" birthday spray tan. read more

Very disappointed. I understand policy change due to COVID-19, but the way it was handled and the personal customer service regarding the issue was upsetting. I opened an account to just tan the month of March before my wedding that was supposed to be early April. I never ONCE used my membership because they closed their doors. I called today (May 27th) and was cut-off from even being able to explain my situation and was told that my "refund" is being able to tan for "free" for the month of May. Not once was I notified of this opportunity. And I have no reason to tan in May. There was no sincerity or allowance for any circumstantial accommodations. Waste of a LOT of money! read more

Love this location and all the lovely girls working there! Place is clean, and if there is ever long wait they are apologetic and try to make up for it. Though you can tell that the employees definitely make commission, and some are too pushy, majority of the girls are very knowledgeable and are straight up and honest with you. Not to mention the hours they are open are awesome and the number of different lotions they offer is astounding! I have my birthday bash membership and definitely intend on renewing it! read more

There was one specific girl with long blonde hair I couldn't catch her name but she was SO helpful! She explained everything so well and gave us the absolute best advice! read more

The continuous push to buy/sell product is intense at the Onalaska location. It not only upsets the customers but it makes the consultants feel uncomfortable. I have seen first hand just how rude management (especially Angela) and some consultants get when the customers don't buy product. On top of that, they talk behind customers backs and leave offensive notes about them if they don't buy product. Let's be real, tanning is expensive as it is but when you are constantly being drowned in sales pitch after sales pitch it makes you not only not want to buy product but makes you never want to return. The current management is EXTREMELY rude to both the customers and the other workers. They are two faced and talk behind the customers back after they leave, often to other customers. The management team is very hypocritical and will write up their employees as much as possible, even when they do the exact same things. I would never recommend my worst enemy to step one foot in this place, let alone tan/work there. Also, the products are overpriced. If you go online you can find the exact same products of over HALF off!! Even the high end lotion like Designer Skin is at Walmart.com for over half price. I recommend looking online for better deals than spending your money here. read more

I went in 3 days before my daughter's wedding and the tan did NOT even last 3 days even after using the tan extender crème. I was very disappointed. :( read more