Dr Lokale. Is a nice guy and good listener. I enjoy going to him. However, his supporting staff is…read morerude and about as smart as a bag of hammers. I can't get through one three month cycle where the mess up my prescriptions. Either I get rescheduled and not enough medication to make it to their next convenience or they screw up rye amount getting sent over to the pharmacy, causing me trouble have to call them every quarter to call I more to get me by. Basically, I'm saying the lights are on but nobody is home. I'm sad to give this rating as a 1 because I feel Lokale personally deserves a 4-5 star rating. The staff on the other hand complete incompetence.

Tried to call to schedule an appointment was told it was almost closing time by central scheduling…read morebut she would have them contact me, either that day (Friday) or the following Monday. No call received, was able to schedule on line for today for a "sick" visit. Got to the appointment only to be told he couldn't see me because I wasn't an established patient and the next new patient appointment was in July. So frustrated I wanted to cry. how do you get to see a Dr when you have an issue that requires treatment but isn't urgent if you are new in town

I rarely leave negative reviews, but my experience at Sonoran ENTA was disappointing from beginning…read moreto end. The front desk set the tone. The check-in process felt cold and impersonal, and I did not feel welcomed as a new patient. My appointment with the audiologist, however, was excellent. He was professional, personable, took time to ask thoughtful questions, explained what he was seeing during the examination, and made me feel comfortable throughout the hearing evaluation. Based on my testing, I have only slight bilateral hearing loss, which was reassuring. Unfortunately, my interaction with Dr. Kang could not have been more different. He entered the room, told me there is no cure for tinnitus, suggested masking the sound with something like a sound pillow, mentioned that hearing aids might help, asked if I had any questions, and left. The entire interaction lasted only a few minutes. There was no meaningful discussion about my symptoms, possible contributing factors, medications, lifestyle considerations, additional diagnostic work-up, treatment options beyond masking, or what to expect moving forward. I left feeling like I had received little more than a generic script. The biggest surprise came at checkout. I was billed for a comprehensive audiology evaluation and a Level 4 new patient office visit. When I asked the front desk to explain why the physician visit was billed at that level, no one could provide a clear explanation beyond saying that I had seen two providers. I later spoke with the practice administrator hoping for clarification. Rather than addressing my concerns about whether the billing accurately reflected the brief physician encounter, I was simply told that the billing was "allowed." That response completely missed the point. My concern was never whether something was technically permissible--it was whether the services I received justified the level of billing. Patients deserve transparency, thoughtful care, and confidence that they are being billed appropriately for the services they actually receive. Sadly, I left with none of those. The audiologist deserves five stars for his professionalism. My overall experience with the physician encounter and the practice's handling of my concerns, however, leaves me unable to recommend this office.

I had my hearing tested here yesterday, and have a friend that goes here regularly to have his ears…read morecleaned. They called me after I was referred to them by my PCP. We were able to schedule an exam a week or two later. No problems. My office experience was wonderful with the exception of a long wait to have the testing performed. My appointment was for 8:00, I immediately filled out all the paperwork, but waited to get in until about 8:45. Otherwise, everyone was very pleasant, the test was thorough and I was given a nice printout of the results. The doctor spent plenty of time with me afterwards explaining the results and what my options were. Overall, very happy with them and I will likely be back next year for another exam.

This was the first adult doctor I ever visited as an adolescent. Let me preface my review of her by…read morestating that the office she worked at was very difficult to get an appointment in; she took way too many patients; in fact, one of the reasons I left her office was because it would have been a year before I could get in to see her for a standard physical. Also, even if you did manage to schedule an appointment with her, it was still no guarantee of getting in to see this doctor; I think I saw her maybe twice out of five times I was scheduled to see her; regardless of your appointment, expect to be late the rest of the day because I was never seen on time (sometimes I waited as much as an hour and a half after my appointment to see a doctor). One good thing about her is, she is not patronizing. However, she does have certain characteristics that classify her as a quack in my book. One time I went in because I was experiencing vertigo whenever I stood up; instead of checking my blood pressure, she sent me to an ENT because she thought I had tumors in my ears. After my hearing test came back normal, ruling out ear tumors, she sent me to a neurologist. The neurologist had the sense to check my blood pressure; it turned out that I was experiencing vertigo because my blood pressure would drop by ten points every time I stood up; it turns out I had flushed the electrolytes out of my system because I was drinking too much water. Another time I was experiencing nausea; she immediately jumped to the conclusion that I had esophagial pre-cancer and wanted me to have an endoscopy done. Her colleagues in the office she works at are no better; I went in for a urinary tract infection when I was seventeen I developed because my teachers would not allow us to use the bathroom during class. It was only the second time I'd had a UTI, yet one of her colleagues, Dr. Finkelstein, wanted to have a test to check my kidney function. There are far better doctors out there; I strongly suggest not giving any who work in this particular office any business if you can avoid it.

This is a review of Dr. Barbara Caldwell, not her office or colleagues. I have seen Dr. Caldwell…read morefor the last 20 years. She has always been thorough and professional. A few years ago I was experiencing the type of discomfort associated with heart disease. I was able to see her within a few hours. She did an EKG and detected a slight abnormality. She referred me to a cardiologist and helped arrange for a next day appointment. The cardiologist repeated the EKG and did not see any problems, but ordered a catheterization that did reveal a problem, and was treated. No doubt she is laboring under endemic problems in health care: demands for carrying too many patients and minimizing minutes per patient. If we spend too long in the waiting room it is probably because she is spending more time with patients and giving them the attention they need. Relax, you will get the same benefit. If you are lucky enough to be added to her patient rooster, count yourself fortunate.