He estado en 2 ocasiones en esta clinica dental y no me han decepcionado. Todo el personal es muy amable y hacen bien su trabajo. La primera vez fui con cita y me pasaron muy rapido, arreglaron el problema con mi muela y me trataron otras cosas que me detectaron durante la revision, todo el mismo dia! La segunda vez llegue sin cita por una emergencia, me aceptaron y no solo eso, no tuve que esperar mucho y resolvieron mi emergencia al momento! La platica y las risas fueron un extra! Muy buen servicio! Gracias! read more

Took my daughter and I had a nice experience. The staff were not rude. It was fast to be called in to see the dentist. The dentist was not rude, explained everything really well and was non judgmental. The front office staff who attended me when leaving was also good..., no issues & good costumer service. Overall no complaints. read more

mi experiencia fue super. dr Negrete 100 de 10 super recommendado. todos muy amable Diana muy professional muy am able

The people who are treating you at this facility is above and beyond professional!! Absolutely amazing and kind people! Thank you Sun Dental!! read more

I had all 4 wisdom teeth removed with a doctor and a nurse I forgot there names but the nurse is the only male nurse there and the surgeon had dark hair male they were nice and very polite anytime I felt pain id lift my left hand and they'd give me more anesthesia (Local) and it hurt me very little maybe a 2/10 if my teeth weren't impacted it wouldn't have hurt at all highly recommend!!! read more

Office staff is absolutely inept, cannot pronounce my name - it's not hard. Their management of patients in the modern age is beyond lacking for ease of use and access. You have to do all your own transfers of information between doctors, if you get specialist work done. They don't have an office email with which information could be sent, must be faxed. It's not an office of old people either. Their dental assistants are rude an unprofessional - why did mine have a midriff during an oral surgery? During a cleaning and X-ray, my assistant hit my face so hard I got a welt. As the procedure was finishing, she wrenched my arm over my head before the medical equipment was still attached to my chest. The only star I could think to give was to the first dentist I saw, he was great. The second woman dentist was also incredibly rude and disrespectful. Don't come here, do your smile a favor, go elsewhere! read more

Been using them for years with no problems. There is a lot of fraud online. The competition liked to make up phony reviews and lie.

To start, when I first called to establish care and get my family and I set up with appointments, they told me they were unable to schedule us all on the same day due to a new policy since they've apparently been having issues with cancellations. This is extremely inconvenient, especially for working parents who cannot take off of work easily just to take each individual child and self on different days. Needing to get a form filled out for my son to enroll him in school, I made an appointment for him only. When we arrived 30 minutes prior to our appointment time per their request, my children and I waited in the lobby for nearly a whole hour until we were finally called back. When we got up to the door, the assistant or tech (not sure because he didn't introduce himself nor did he have a name tag or badge on) stopped me and told me how they prefer to take children to the back by themselves "because they're usually more scared when their parent is with them in the room." I know my son and he is completely aware of and comfortable with the process. I expressed this to the man and also told him how I was not comfortable with him going by himself as he is FOUR years old and this was his first visit at this clinic. Not to mention, I don't know these people... I JUST met them. I also mentioned how none of this was disclosed to me at any point. Not prior to scheduling or arrival, not upon check-in, not at any time during the 50 something minutes I had been waiting in the lobby, nor was it posted anywhere online or in-office. He proceeded to give me a myriad of reasons why he wasn't going to allow me to go back, but that they would "come get me if they had any problems." Reasons like the small room size, the sanitation risk (um, ew), HIPAA, clinic policies, etc. Worst of all, he flippantly kept saying how "he's a big boy!" and that "he's going to be perfectly fine!" trying to get my son to agree with him. Um, NO sir... he is NOT a "big boy." I repeat, HE'S FOUR. After being completely stonewalled by this man, I sat back down in the lobby, immediately called and told my husband about what just happened, and started to get upset. That's when I got up, went to the front desk, and told them how I'm REALLY not comfortable with my son being by himself and how I would like to get him so we could leave. The two women seemed understanding and one went to go get him. She came out alone and said he'll be right out and that they were "just finishing up the cleaning." Mind you, my son had only been back there for 7 minutes at this point which makes me also question the thoroughness of their cleaning/inspection. I waited a few more minutes at the front desk when that same man came out with my son. He mentioned that everything looked good and to keep doing what I was doing. I had to ask him if the actual dentist saw him and which dentist it even was (they have 4) because I never got to see/meet/speak with any... Needless to say, we will NOT be returning and I DO NOT recommend for anyone to go here. I made the mistake of only reading the first review that came up as I was actively speaking with them on the phone after my insurance referred me to them. To all my fellow parents: PROTECT. YOUR. CHILDREN. Don't ever hesitate to stand up for yourself and for your kid despite potentially making other people uncomfortable. Would you rather have a stranger be uncomfortable with you/think you're weird... or potentially have something happen to your child that could traumatize them for the rest of their life? You never know what could happen in any situation and it should be perfectly acceptable to supervise your minor child in ANY setting. It may not seem like such a big deal to some... but it isn't until it is... read more

not even a star diana you made your work office get a zero #0 i wish this was a good outcome and nice review to my daughters future appointment but instead i got a very rude and unprofessional person name diana (so call office manager) that thinks she above her boss and thinks is okay to mistreat the patient's or potential patient's i wonder if her bosses would be okay with her of the way she carries herself and how damaging she is to this "professional dental office' and how she likes to scream and discriminate patients. but i will see that her bosses know how exactly you run their business diana you just found gold i'm your worst nightmare i'm the karen you wish you never came across and i will seek legal advice for this trust me and i will talk to you bosses one way or another and let them know how you treated my daughter and myself remember diana you are not the owner of this dental office you are just a worker who can be replace immediately if you become a real liability to them which you did with us! you forgot your place. and one more thing diana i will talk to your bosses if that's the last thing i do cuz you will not talk to anyone the way you talk to my young daughter or even me next time don't hang up the phone when you are been called out on how rude you are when asked simple questions don't forget diana what i told you i did report sun dental office and you, for the unprofessional office you run to my insurance which i pay for through calpers. and for wanting to charge extra which also is insurance fraud i will go to the full extend if i have to good luck to you diana. read more

The best dentist All Staff is Great very helpful also this office take all insurances also Medical Great dental treatment done

Never coming back. After receiving a cleaning here I got an infection. Also, when I took my son (months before) for a regular check up and cleaning, the dental assistant lied to me. He said he would take my son back, to do x-rays and then call me when he's done with that. He never came back and I never saw him again. One hour later my son comes out and he was finished. Not ok. I suggest watching each dental assistant and make sure they change out their gloves before touching the inside of your mouth... after they touched the computer screen, desk, chair and other things in the room! They learn this in training and should continue to practice this. read more

discrimination at its finest against my mom who needed to be seen today. office lady was a bitch telling my mom she doesn't have time to argue about appointment in which there was no argument. how the fuck is this place still in business?? is this how you treat patients that have health issues??? everyone there at that office can go fuck themselves read more

10/10 Definitely Recommend, Dr Cervantes is an absolute beast in his line of work. In and out within 30 for my wisdom teeth. I didn't feel a thing and the staff were very welcoming. read more

I would have given it a 0 if I could have. The staff is very unprofessional and not good talking to patients or people at all. My 4 year old had an appt, to which it took 15 seconds for the staff to decide my child was being uncooperative when she didn't open her mouth and needed to be referred to another doctor. They also wanted me to leave the room and leave my 4 year old girl around 3 grown men. I told them that was not something that was explained to me prior to the appt. When I asked to let me talk to my daughter so she would open her mouth I was ignored and talked over by the dentist assistant. This will be the last time I ever step foot in that office with the unqualified, unprofessional and lack of people skills group of dentist and their staff. I hope this review helps others avoid such an uncomfortable and horrible experience. read more

I was kicked out of the dental office because I didn't want the dental assistant to work on my tooth. The wife of the dentist blew up on me because I refused to be seen by the assistant who happens to be her nephew. Then they told me I could not come back to the dental office. I pay the dentist and I have the right to be seen by the dentist and not his assistant who seemed quite new at this. He was chipping away the other tooth to fix the intended tooth, blowing on my face with his bad breath and trying to hold my head in balance by poking his thumb into my left eye. He could not fix it but he kept saying 'I HAVE TO FIX THIS' and resorted to any rude means possible to get the work done for as long as it took! I got angry at him and told him I wanted to see the dentist. The dentist's wife came and insisted I had to see the assistant. When I refused, she blew up. Then the dentist came and fixed the tooth in 3 minutes! So the problem solved? NO! When I went back for the follow up visit, the dentist said I can not come back because of my behavior toward his wife. I simply excercised my right by asking her to be seen by her husband dentist. Then being a humble person that I am, I asked the wife for forgiveness. She refused to look at me. I felt so hurt! If you think I should file a legal complaint against them, please call me and let me know. My name is Steve Connor and my number is 760-997-0101. Thank you!! read more

Had my appointments cancelled 3 times, each time rescheduled for months later Have gone there for years because the fees were reasonable and unnecessary work was not pushed on me, but unfortunately I'll be going elsewhere read more

The customer service at this place is unbelievably horrible. After waiting over a month for my appointment, and having told the person who I made an appointment with that I changed carriers, I came to find out I can't be seen because I have to ensure that this location is set as my primary provider. I understood and was in the process of getting that changed, but proceeded to tell the lady at the front desk that they should tell people this info when making an appointment to avoid these issues and she rudely began telling me that it's my duty to tell them my insurance changed, which I did when I made my appointment. When explaining what happened she got defensive and started raising her voice. I then told her not to talk to me like that and her coworker (sitting at the back desk on the other side of the door) started verbally abusing me and even rose out of her seat. I couldn't even have a conversation with the one employee that was being civil because the other kicked me out after I asked for an office manager/HR. She stated, "There's no Office Manager we're all adults." Then she proceeded with asking me to leave. read more

This place sucks. Was stuck in the waiting room for almost 2 hours from my initial appointment. It seems like a rag tag crew who don't seem to know what the right hand is doing with the left. Will not come here again. read more

Sun Dental - General Dentistry Near Me - Imperial, California

Dr. Richard Cervantes is an awesome dentist. He takes the time to talk to you, explains everything he's doing. Goes over each tooth individually on x-rays to actually show you the problems and gets your input when making decisions on what to do about it. Had root canals work and the work itself was almost pain free! He's extremely gentle and even made it so the first injection of anesthesia was almost pain free. The staff is very friendly, they get you in immediately if there is an emergency and go over their pricing and insurance information when you call to make an appointment. There are two other dentists in this office, but I don't know anything about them. Dr. Cervantes is only there on Thursdays and Fridays and some Saturdays. Would definitely recommend Dr. Cervantes for all of your dental needs! read more

Saw Dr Cervantes today, staff was GREAT, and the Dr. Was a sweetheart,very friendly, he explained what needed to be done with my teeth, I highly recommend them, made me feel comfortable read more

After a traumatic event of immense bleeding after 5 days post-wisdom tooth removal at western dentist I came here for a second opinion. The Dr. was incredibly kind and took the time to give the proper patient education and prescription I needed. It's only been one day and the prescribed rinse has been tremendously helping me! Hoping for a quick recovery now! read more

Dont bother coming to this office. They are extremely rude. Half of the time they dont even know what is going on.

Worst customer service ever. I will never be back to this place. They scheduled my appointment and the day of tell they don't show my name on the insurance roster??? I asked to just pay for the cleaning and exam and was told they don't take cash patients??? Called my insurance to change providers the minute I walked out. Horrible! If I could give no stars I would. read more

Really attentive dentist and personnel. Wait time was minimal, once in there went really well and quick.

The staff at this dental office is absolutely wonderful -- friendly, helpful, willing to go above and beyond. Dr. Ryan is AWESOME! The first time I had him, I went home and told my husband, "I love my new dentist!" He was pretty surprised because I usually HATE to go to the dentist. I have been very happy as a patient here. read more

After only 5 minutes of giving me the shot, the dentist tried to drill my teeth. I wasn't even numb yet. Then he gave me 2 more shots to speed up the process. Half my head was numbed for the entire day. I had headaches the next day too. I had to come back the next week to fix another filling. this time they rushed the procedure and my new filling were too high. For some reason they were closed the entire weekend so I couldn't get it fixed for 3 days. I couldn't eat anything the whole time. Do not go here if you can help it. read more

The dentist himself is very kind and gentle lol but the staff is another thing. They are so rude and not helpful at all, you might as well get behind the counter and schedule an appointment for yourself for how little to nothing these women know. Education would be my first tip to this office read more

im extremely afraid of going to the dentist...but the staff and dr made my visit not so scary..i would recommend these guys to anyone....thank you dr cervantes and staff for making me not a scaredy cat....great customer service is very important to me and they all gave me that...my wait was only 30 mins....and the work i had done didnt take long at all...happy happy patient.... read more

I would not recommend this dental office to anyone. If I could give it negative stars I would. I had a 5pm appointment, so being a new patient I arrived 15 minutes early to fill out paperwork. The receptionist didn't even realize I was a new patient until 5:30pm when she finally gave me paperwork and informed me the doctor was behind and it would be another hour wait. I mentioned it would have been nice to get a phone call letting me know the doctor was an hour and a half behind, since I had left work early to make it to this appointment. I decided to wait the hour, I really needed to see a dentist and being new to the Valley this was my first attempt at seeing one. About 15 minutes later the receptionist let me know I was next to be seen. 30 minutes and 2 or 3 more patients go by, so obviously I was not next. By 6:30pm, an hour and a half past my original appointment time, I had reached my limit when the mother of 2 young boys, who has also been waiting for a long period of time to be seen came back into the waiting room. At this point she informed the waiting room they were in the back discussing how they wouldn't be done seeing patients until 9pm that night they were so far behind. She recommended leaving and finding another dentist because this one was a joke. At this point I asked for all of my personal paperwork back and left without seeing the doctor. Very bad experience for a new patient that is new to the Valley. read more