Dear Southwest, I've been a member with you guys for quite…read moresome time now and I just had the best customer service help from your employee Emily ID number Y276. She went over and beyond to make sure that I was satisfied and that all my needs were met . Her tone voice was so inviting and made the process very enjoyable even though I had a headache of a problem to fix please accommodate her on her heart efforts, which I'm sure she does all the time because she doesn't know me from a fly on a wall. Thank you Southwest!

The baggage claim agent for Southwest at the Harlingen airport had a very unprofessional attitude…read more She is not suited for customer service. Interacting with travelers requires patience, respect, and understanding -- qualities that were noticeably lacking during my experience.

Harlingen Airport…read more This is the AA operation run out of the Harlingen, TX location and well, just be prepared to wait. When you arrive at the airport and head to the check-in areas you see all the other airlines with their people diligently accepting luggage, printing boarding passes and all the other airline things that go on. The American Airlines counter: not so much. Apparently this is a shoe-string operation where the people who run the counter are also working as the boarding agents at the gate, and probably cleaning and directing airplanes on the tarmac which means: You gonna be standing there like a chooch waiting around for one of them to show up so you can check your bags. There is even a sign om the counter that "bags will only be accepted 2 hours before boarding" but the reality is, they will show up eventually. Save yourself time and aggravation: go to a better airline.

No issues with this airport. Super small, but I like it. Quick walk to baggage claim and rental…read morecars are in the same section. So I handled my business securing rental car waiting for my bag... worked out pretty slick. Right when I got my keys... my bag was coming around carousel... Minimal wait time.

Flying home from HRL, a really nice, smallish International airport. I say small as there are only…read morea few gates but it's very clean and they really move you through security fast! They just put in a new bar near the Southwest gates, yaaaah!!! Beautiful artwork as well! Great airport if you are headed to South Padre or Harlingen, really great TSA service here!

*Amending my original review (below) to add that when we returned our rental car a few days later,…read morethe Enterprise rep was VERY apologetic re: the lengthy delay and also said she would charge us half of what our original rental bill would have been. We appreciated that! Shoutout to Laura Cavada @ Enterprise, Valley International Airport for doing what she could to make it right. Awful. Car was reserved via Costco travel; when we arrived at the counter following a long flight it wasn't ready. It wasn't ready an hour later. We were promised "an hour at the most, maybe less." Well into the 2nd hour and we are still waiting. Was just told "maybe 20 more minutes." Other people are waiting as well, but why accept a reservation you can't honor? We have only 3 days for our first vacation in years and we're spending the first 2 hours+ of it at the Harlingen airport. Do better!

I was pleasantly surprised by the attentiveness and level of customer service I received at the…read moreHarlingen Enterprise location. Not only were they friendly and accommodating but when I was told there might be a wait (and I was in a hurry to get to McAllen), the representative expedited my car so I only waited a few minutes and gave me an upgraded vehicle. Excellent experience!

Absolutely no customer service at this airport. I arrived and no one at counter and when I finally…read moregot someone to talk to me they just said come back later. I just needed to check my bag and my label printed but they were absolutely too lazy to walk over and put it on my bag. That is what I get for flying to a cheaper airport. Next time I am flying to Brownsville as at least they are open and help their customers

Found out after ticket purchase they force you to play $40 for a carry on bag. Will NEVER fly with…read morethem again. AA didn't charge.

Dallas to San Antonio bus nice clean. And quite. San Antonio to McAllen to san Antonio are so bad…read moreyou can feel every bump and windows rattling. Smells bad. Maybe it's just my luck?

I have had to take the bus several times to and from both San Antonio and Harlingen and I have a…read morefairly good experience. My only complaints are that the bathrooms ALWAYS stink up the whole bus and that so far I have run into one driver who was not only rude but shouldn't have a license at all. The Harlingen station could definitely use a good touch up / remodel.....

Overall, the hotel was good. The breakfast was pretty good for free. They had eggs, bacon, oatmeal,…read morecereals, a waffle maker etc. Nice lobby & business area. The problem we had was with our rooms. We reserved 2 rooms & both had a strong mildew smell. We mentioned it to the front desk person & they acted surprised. Yeah, really surprising since they had a dehumidifier in the room! Front desk said they would talk to the manager about either changing rooms or giving a partial refund. We couldn't change rooms because they were completely filled. Manager said we couldn't get any form of a refund because we pre-paid through Expedia. My husband was ticked! Partially because I have asthma & he was concerned that the smell would cause me problems. Thankfully it didn't. To top everything off, the desk chair in the room was pretty ratty too.

My two week stay here was very pleasant. The staff here were so sweet. Anything I needed they were…read morealways more than happy to help. The smiling faces in the morning were the best along with the complimentary coffee and cookies. They had a clean gym facility. Breakfast was always available in the morning. Clean rooms. Room had a microwave which was nice. Thank you for your hospitality.

Never did I think I'd travel to Harlingen, TX. But then family moved here. Came for the first time…read moreand was told this was the best place to stay for where we needed to be. It's a great, clean, hotel with friendly staff and complimentary breakfast. The staff is what really impressed me. Everyone we passed by was super nice and greeted us with a smile. They went out of their way to help when we'd have some slight requests. The room itself was very clean too. Very nice and highly recommend this place when in the area.

The front desk customer service has been AWFUL since check in both in the phone and in person on…read more7/2-7/3 We came here for a 4th of July stay with the whole family and requested refill/replacement for towels on a Thursday. The girl with the long hair at the front desk was so RUDE on the phone and during the encounter with walking to the front desk per her directive to exchanged the towels. I have never stayed in a hotel where it was both a burden and requirement to the staff to walk to the front desk for towels, and where it was such a hassle to the workers to physically hand in the used towels for the new ones at the front desk in the moment (one child literally waiting in the bathtub for a towel to be handed to them since we had to run down to the lobby for the replacements ourselves after trying to call the front desk for over 1 hour in the phone before giving in to physically walking downstairs). I would've resorted to staying in an Air bnb with this level of service where it's more beneficial to bring our own towels since it's such a burden to the staff to simply provide towels to customers in this hotel. On another note, the pool was clean and a pleasant time since we had the space to ourselves. And, the breakfast was your typical continental breakfast spread with eggs, potatoes, toast, bagels, fresh waffles to make yourself, cereal, fruits and some other things. We probably wouldn't stay here again, but it served its purpose for this trip.