So here's my story of an up and down journey to happiness, so we decided it was time to buy a new…read morecar, we went to Southland Kia and picked a veloster, on the day we were set to go get the car they sold it so we went to Hyundai and the salesman seemed very green and we felt we needed more experience so we took my parents recommendation and went to Jackson Dodge Chrysler Jeep Ram we genuinely were treated aweful and rather than put them down I'm gonna say thank you because if it wasn't for the aweful customer service we received that was borderline racial profiling we would have never met mark and Jay House of Cars Medicine Hat the amazing service an constant attention to detail we so surprising I can't help but feel greatful to have been taken care of so well, he found us our car or so we thought, now after signing paperwork pending an inspection it turned out the car was not a good idea and needed tlc he advised us that he in good conscience Could not let us drive away, so he searched n searched didn't even stop to eat, and found us our dream car. You can't find this kind of service, I think buying a car is an exhausting experience but thanks to mark, Ray Clendenan and the incredible staff they handled my rather temperamental attitude so well, they made us smile, they went above and beyond what they had to do to give us exactly what we wanted. As a sales person I have not in my life aside from myself ever been to a business that shows that much service I wish more businesses were this amazing and wonderful to deal with. I highly recommend these guys to anyone first time, previously purchased and new to financing, you should feel how we feel on top of the world when you drive away, you didn't just make a sale, I am and now forever will trust only them to handle my vehicle's in the future, again thank you for everything, I owe you one guys your the best!

From the owner: We are a quality pre-owned dealer that specializes in finding the right car for your budget and…read morecredit building/rebuilding.

I arrived at the dealership at 830 for a scheduled appointment to set up 2 new FOB's for my…read morevehicle. The usual check in was good. My vehicle was returned to the parking lot at 850 with the new FOB's working. On the invoice I was charged for 1 hour labor at $155 plus a shop supply fee of $20 for a total bill of $183. How can they charge for 1 hour when it only took 20 minutes for the job?? This is thievery at its best. I will be using alternate mechanics from now on. Shame on you MHT. marcel

Thankyou Danilo, Amanda, Brendan, Erin, and all of the Amazing staff, for making this a Safe,…read moreTrusting, Very comfortable, and Very enjoyable experience in dealing with and purchasing of my 21 tundra trd Off Road Tundra Crewmax,, I Bert Cadieux, highly recommend dealing with Medicine Hat Toyota team, for each and every Individual who comes to work at this particular dealership, who comes to work too share, learn, teach, understand and help people like myself,, who walk in this dealership like I did, and to walk out with a smile and a new beginning. This whole collective group of people who work here,, from the Janitorial, too the CEO,, Each and everyone, who works at Medicine Hat Toyota,, are obviously, a dedicated team of amazing individuals, who prove their worth, by standing by what they say, showing by example, of their knowledge, and understanding, with the dedication of making the time, working hard too achieving the goals of each and everyone, who walks through those doors, of the Medicine Hat Toyota, This Team at Medicine Hat Toyota,, From Sales, The Service department/ Mechanics, Main Office, Janitorial, Financing, Car lot attendants, and any other individual who I have missed, who work there,,, Has Proven too myself and my friends who have been there,, Are bunch of Hardworking, Dedicated people, who are an Amazing team, of Extraordinary Individuals who show up each and every day,, Bring their pride, and A game, to work fulfilling their passion and need too bring forth their utmost dedication, continuing, on a daily basis, All the key factors, in simply just being there,, FOR YOU AND ME, AS A CUSTOMER AND NEW/OLD FRIEND, in helping those of us, again, no matter your walk in life, Simply those who are in need of help, and a need of direction. Compassion, Making one feel safe,, Helping to find a direction when one feels lost,, Not sure who too trust or where too turn,,,, Yes I have Trust Issues lololo,, Kindness,, Understanding, Willingness to Help, When all hope seems lost, I recommend this team, Each individual has their own unique way to help you with their own amazing key qualities, each and everyone of these people have something amazing to help you out,, Like i said,, I dare you to prove me wrong. The Service Department with Craig, Rhonda, Roz, and I'm sure a lot of others who are also amazing,, Thankyou so much,, its has been a such a great experience, for me,, and Esp for those of you who where undecided,, little confused of which direction to go,, or needing an update on all the new types of vehicles,, THIS IS DEFIN A PLACE FOR YOU,, Caring Compassionate, Understanding, as well as making people feel safe, esp in these times of not sure if buying a new vehicle is the right way too go, or what you can afford,, This team is here for you. No matter What.. This whole team, from Sales,, Financing, too Service department,, In My Opinion,,, Every individual who works at this facility, and I know I'm missing alot of great names, Sorry about that,,,,, Are people who have proven their worth to me and others,, frm,,,, Smiling,, understanding,, spend amazing amounts of time,, esp with someone like me,,, who rambles,, and repeats,, I'm workin on that lolo,, and can at times be crazy in conversation,, This Toyota team does Care and are there. So if you ask me,, You would be crazy NOT too at least have these guy on your Radar and list too check out,, and experience for yourselves,, What I personally have experienced, no matter your walk in life,, whether you work as a CEO or for Walmart, who works extremely hard,, to someone like myself, who happens to be in film work, and a care-aide/nurse, Your treated the same,,,,, All with a great big smile, Free Coffee, and statement that starts: Hi there,, How can we help. So the choice is up too you,, I know what I chose,, I ended up purchasing an amazing 2021 Tundra Crewmax Trd Off Road in cement grey. My question to you all who are still Wondering and deciding what too do,,, What's your excuse, and what are you waiting for now,, Get your Butt down to Medicine Hat Toyota,, Check it out,, and see for yourself,, Prove me wrong,, I dare ya,, Remember too bring your smile,, cause if you don't,, You will walk out of this place with one,,,, I did,, and forever grateful. Thankyou again Medicine Hat Toyota Team, Each and everyone of you. Looking forward to seeing you again in Servicing. Have a fantastic day Bert Cadieux.

City Chrysler went way above and beyond helping me with an Air Conditioning issue. Not only did…read morethey get me on my way quickly, they offered a ride and called me to make sure I got to my destination without any issues. It's this type of service that would make me be a repeat buyer. I know where I am buying my next truck.

They misdiagnosed a problem with my 4x4 not working properly and charged me for the inspection…read moreinstead. 4x4 did not work again 5 days later so I brought it in for them to look at again and they found an issue with the actuator and it was a warranty claim. They admitted that this was most likely the issues on my first visit but would not re-pay me back the first charges. I found the service manage to be extremely shady and very dishonest! I would never recommend this place anyone nor will I ever step foot in there again!

Brittney Battie in the service department is absolutely amazing . i had put in an order for a hub…read morecap last fall,, they had ordered the wrong one, reordered and no response at all for several months . I went in yesterday, wow, she was on it to make sure she would order the right ones ,,, details ,, communicated effectively then by message after. She was right on it this morning communicating with me again, I'll receive my order tomorrow . i was about to give up on this dealership until I encountered this amazing employee.. she deserves a raise. thanks Brittany , your the BEST !

Got delivered a pre-owned vehicle sold as "MINT" condition with not a single defect reported on…read moreinspection. Ended up taking the Honda Pilot to a different local Honda dealership a couple days later as there were some red flags. The Service Manager, within 20 minutes and a short test drive found several unserviceable items. -A defective driveshaft! I had brought it to the attention of several employees at Sun Valley, including a Manager, and all of them brushed it off claiming it to be 'a normal Pilot vibration' - Warped front wheel rotors, local Service Manager found within 1 minute of test drive, even before a visual confirmation - Extra set of rims/tires (included in sale offer) sent different model rims with wrong size tires and TPMS sensors not compatible with vehicle. - No headphones with factory installed DVD player, recommended I buy a set off Amazon. Sales team pitched and promised a great sale until the cheque was delivered and then they were more than reluctant to make every available excuse away from the deficiencies. Eventually after multiple calls to the Sales Manager regarding the bad drive-shaft they agreed to pay for the driveshaft part ONLY, not even the labour. When I advised about tire size and TPMS sensors, I was told "it is very common not to include functioning sensors with a tire/rim package"!!!???? My local Honda dealership is so frustrated and embarrassed by the actions of this other dealership that they have gone out of their way to help get the repairs accomplished and back to a safe vehicle. This was our first dealership purchased vehicle and we paid a premium to have the peace of mind and confidence we were getting a safe vehicle with the utmost transparency. Unfortunately, this is your typical used car sales lot with the standard tactics and deception. Beware, get another inspection done before you buy from these guys cause once the cash is gone your just a sales number to them!

I purchased a brand new one ton Denali GMC truck, with the Duramax Diesel engine. its been over a…read moreyear now, but this dealership was awesome to deal with. The price was also great compared to a lot of dealerships that i called or emailed on line throughout Alberta. They were very professional and their service is the best, i also purchased Sporty Rims and Tires, they were also very competitive and everything was installed on time. I would recommend Davis anytime to anyone!!! GREAT JOB TO DAVIS !!!

Got oil changed, checked the oil level the next day and the dipstick didn't look like it did…read moreimmediately after the oil was changed the day before. It was down one tick on a 3.5L engine so got short-changed a litre. I went back and they checked 3 times, 1 time was obvious, the other two the oil was thinner toward the full mark and they said that it was good. I wasted my time and now I have to buy oil to fill it and still down $100 for the change. Full-on gaslit and sent me on my way. This isn't the first time they've shorted me, either. Never going back.