1. Summit Surgery Center

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Hermitage, TN

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Summit Surgery Center

1.0 (1 review)

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Ascension Saint Thomas Medical Partners - Exam room

Ascension Saint Thomas Medical Partners

1.9(18 reviews)
5.6 mi

I had excellent service! The front desk ladies were very courteous and efficient. I had my…read moreappointment with Nurse Practitioner Hollins who treated me so well. She listened to and answered all of my questions. She did not ever make me feel rushed. The phlebotomist at the lab was great! I let her know my veins are normally hard to find and that I hate needles. She was very calming and comforting. She did an excellent job and drew blood on the first try. I would give this place a 10 out of 10.

I had an appointment scheduled for this morning that was converted to a virtual visit due to the…read moreweather. The only communication I received indicated that the visit would be virtual and that I could request a change if needed; however, no appointment link was provided. Five minutes before my 8:00 a.m. appointment, I called because I still had not received the link and was told it would be sent. At approximately 8:04 a.m., a nurse called to check me in. I explained that I still had not received the link and expressed concern about the process. The nurse responded that if I was "going to be difficult," the appointment could be rescheduled. When I explained that I had the right to raise concerns as a patient, the call was disconnected. I called back and was later connected with another nurse. It became apparent that she knew the first nurse and formed an opinion based on only part of the situation. She spoke over me, and when I pointed this out and informed her that she was being biased, she also disconnected the call. I have always been patient and understanding regarding cancellations, delays, and wait times, but being spoken to disrespectfully and having calls disconnected is unacceptable. I have had a great doctor at this practice, which makes this experience particularly disappointing. Respectful communication matters to me, and after this incident, I no longer feel comfortable continuing my care here. I have since reached out to a new provider. I am sharing this not out of anger, but because no patient should be treated this way for speaking up regarding a flawed process.

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Ascension Saint Thomas Medical Partners - Waiting area

Waiting area

Ascension Saint Thomas Medical Partners - Front desk

Front desk

Ascension Saint Thomas Medical Partners

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Summit Surgery Center - hospitals - Updated October 2026

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