Do not use this office. Edited at the bottom with important info…read more My husband and I both went here for a couple years. This week (in December) he went for a regular visit. We have good PPO insurance and our deductible is met obviously considering its the end of the year. They made him pay $171 for the visit. He tried to tell them it couldn't be right but they wouldn't listen. He left and called blue cross who called them and they said he should have been charged 26$ so blue cross called epiphany and told them that. They said they refunded it. Well refund never came and they never gave an amount. I called today and waited on hold for billing for 20 minutes once I got billing here is what I was told. A lot of the time they can't pull it up to find out what insurance says is owed or if deductible is met. Front desk and billing are not allowed to process refunds so all the girl could do is send a note to billing and they did nothing with it because according to the billing person "they can't process them either." She had to ask a manager or something to be able to refund the large amount owed back. I have health issues and go to docs constantly and ive never seen anything like this. Most offices run your insurance before you even get there. Epiphany waited till check out and apparently "aren't able to pull it up a lot of the time." And then no one can refund it and they also ignore the fact a refund is owed because they can't process it. Not going to deal with this again. I spent 35 minutes on the phone and this was my 4th time trying to get someone that could help. Edited to add that they harass you after you write an honest review. When the billing girl said all of this I asked for clarification repeatedly and told her if this is really how they operate I would share a review and she said it was. Theres two locations and initially I put the review on the wrong one. They called, I immediately fixed it. Following that they called my husband 6 times asking him to have me take it down. How about you work on fixing the issues in your business instead of harassing someone that shared their honest experience.

I saw Dr Lambert 3 years ago and had a good experience, but clearly this practice has become like…read moreso many of the medical facilities in Tyler, money driven to survive. I had a terrible experience with the PA Named Paige, a young woman who looks as if she stepped out of high school and clearly has no experience in this field. Here is my review of my appointment yesterday: Worst experience with a dermatologist ever. The PA was incompetent and fairly arrogant. She took a Quick Look at my forehead and began to tell me options like burn it off, cut it out, all available after saying it COULD be precancerous. For her to immediately start listing money making procedures without really examining me felt very wrong. Then she put the decision back in my lap, basically to tell her what I wanted done. How could I know without a more thorough explanation of what was going on? We had been together all of 5 minutes. I questioned her about maybe it was this or that...she argued that it was not this because of scales.....but nothing else. I wanted to ask about chlorine from swimming as our pool had been heavily treated recently, but there was o discussing ideas with her. After a brief pause, she asks me to decide what I wanted to do, I asked her," are you asking me to diagnose and decide treatment?" She answered somewhat annoyed, " Well, I can decide for you." I did not have enough information to answer her question so we sat In awkward silence for a few moments. Then she offered to prescribe a steroid cream, At that point, I told her I did not feel comfortable with her and would be going elsewhere. We left immediately. I did not really want to see a PA, but was told at the time of making the appointment that Dr. Lambert was not available. This place will be loosing a lot more patients if you push them off on this PA.

Everyone there was very nice, kind and caring. Each thing done was done with gentleness and each…read morestep explained thoroughly as they went along.

Outstanding Dermatologist, Doctor Holman. But they have the worst telephone communication system…read morethat can be imagined. I got a call from them and wasn't able to answer regarding a biopsy. I've called five times and still not have been able to talk to anyone although I admit they didn't call back once, but I was in another doctors appointment and couldn't answer my call back again and still haven't heard from them. They're telephone communication system is simply.AWFUL and totally inconsistent with the Excellent care provided by Doctor Holman

I've had an odd skin condition from a spring trip to Mexico we had a lot of life stuff happen so…read moreit's only now that we got to check it dr is very conscientious and very informative. I looked him very much. Staff was helpful and friendly too

Took my son there to have his acne looked at, instead of the normal slow approach, they recommended…read moreand prescribed Accutane because they said it was the Cadillac of acne killers. So we decided to try it. First, I should have taken the hint when we basically signed a waiver to hold the Doc and USDP harmless if any side effect harmed my son. Second flag missed, the script never showed up at the pharmacy. Come to find out the Doc forgot to get Pre-Authorization through my Insurance. Three days later, that was accomplished. Third flag missed, I then picked up the script and was counseled by the Pharmacist, without asking if I had questions about the use and what to watch for with this drug. I still regret missing all of this. My son began taking this drug as prescription and of course 5 of the 7 things we were warned about started happening to him. Nausea, vomiting, stomach aching, diarrhea, really bad headaches (2 Advil did NOTHING to it) and my son was miserable. After a week of this, I told him to stop taking the drug. Within a 48 hours all of the effects were gone and he was back to normal. Fourth flag, didn't miss this one, I called US Dermatology Partners to let them know that I have taken my son OFF the drug and see if there is anything I should be looking for (withdrawals or anything) and the RUDE nurse said I should have not have done that but she would ask the doctor about it. She then called me back after speaking with him and said that all of things I described are NOT the meds but sounds like a Stomach Bug that was going around. I mentioned to her that ALL of them cleared up within 48 hours after the last dose was vomited up. She was Rude enough to tell me to put him BACK on the meds and I informed her that would NOT be happening. Fifth flag, We kept the 30-day later appointment to see if there was a Ford or Chevy version that my son could handle better and was told that Accutane gave us the best chance and we should get him back on it. My son told him "Hell NO!" and I agreed without even calling him down on the H word. They then sent a different prescription to DFW Pharmacy in Arlington, We are in Tyler, and were told to give it a couple of days and if we hadn't heard from them, to contact the pharmacy directly. Sixth and Final flag, two days later, I called DFW Pharmacy to find out about my son's script and they had no idea what I was talking about! So, I called the USDP back. Talked with an Operator who said it looked like it was still "Pending" and I asked her to push it through and she sent me to a nurse's voicemail. I waited for 2.5 hours and called back, hoping to talk to the nurse, NOPE voicemail again!!!! I am going somewhere else with my son!!

Hands down the BEST clinic in town. We hail from out of state and was looking for a specific need…read morefor me & my teen daughter. They took such great care of us from the moment we walked in to end of appointment. Not sure how the staff are selected but it's impressive how every single person there made us feel so welcomed. They are detailed, transparent and knowledgable. My whole family are patients now.

I saw Kim for a consultation and am going back on Tuesday for Vivace. She was incredibly nice and…read moreanswered all of my questions.

Dr. Haygood and her PA Erika are great! Very compassionate and very knowledgeable. My regular…read moreDermatologist was on vacation but I was able to get in to see Dr. Haygood the day I called her office.

From the owner: Take Time For Your Skin…read more ADAGIO Dermatology was founded on the ideals that everyone should not only take time for their skin but also be given time by their skin care provider. ADAGIO Dermatology is a single physician office that provides a personal, one-on-one skin care experience. We believe that whether it is for general dermatology or cosmetic needs, every patient deserves to be treated like a V.I.P. We know that your skin is important to you, and that is why Dr. Laura Haygood and her staff are equally interested in the well being and care of your skin. Thank you for placing trust in our office and please let us know how we can better serve you. We also thank you for your referral of friends and family, which truly is the best compliment we can receive. We look forward to meeting you.

Make you pay cash up front when have full insurance. Lambert used to be caring but really changed…read morecouple years ago. Not professional or caring at all. Ps you have to fight for refund!!

Misdiagnosed me 7 times in 13 months for melanoma of my lower eyelid. I went back at month 13 and…read moreinsisted on a biopsy. The pathology report came back as "in situ of my cheek!" He biopsied my eyelid!! I had MD Anderson review the biopsy slides and they determined it was invasive melanoma and it ended up being Stage 2. Because it was allowed to grow so big, it ended up inside my lower eyelid and had to have over 3/4's of my eyelid removed and complete removal of my tarsal conjunctiva. 4 surgical extractions and 4 reconstructive surgeries later, I'm still having to be monitored every 4 months for metastasis.

The care was great and my Shin rash it so much better and just about completely healed also able to…read moresleep better with perscrition. Thank You

I had a very positive experience from being greeted by the receptionist to checking out and…read morescheduling my next appointment. The doctor was professional and caring to ensure my comfort during my procedure. Great appointment and great care team.

After my wife found irregular shaped spots on my head, she called Dermatology Partners to set up an…read moreappointment. On my appointment day at check-in, I provided them with my insurance card from my employee group plan so they could verify my insurance. All was completed and procedures were done. Months later, I got a bill for about $2,000 for charges that my insurance didn't pay for. After many back and forth conversations with the claims dept of United Healthcare and Dermatology Partners, apparently a referral was required from my Primary Doctor's office at the first appointment, and they even mentioned it was noted on the insurance card I provided to her. I personally contacted my Dr to try to get a referral, but they informed me that too much time had passed and they wouldn't be able to provide the referral. In any medical office I have been to, if my insurance is out of network or something is required of me, I have ALWAYS been notified ahead of any procedures so I can easily rectify the problem to carry on with the appointment. Dermatology Partners greatly failed me in this process that is done prior to even being able to go through the doors to meet with the Doctors. After numerous calls, I was told that ultimately I was responsible for payment and they offered me a slightly discounted bill. Each time I was making my monthly payment, it bothered me to think I pay a lot of money each month for my insurance premiums to cover these types of expenses, and because of a huge error in an insurance verification process, now I am stuck with an even more excessive amount. If I had been told at check in that I would be expected to pay $2,000, I would never have proceeded. I have decided to stop making monthly payments, although I know that will result in collections, because I refuse to pay $2,000 on a fixed income for someone else's mistake.

My wife had a small surgery at the clinic. I have three concern about it. First, they use regular…read moregloves in a box on the wall without antibiotic spray. It appears these gloves only protect them but not patients for potential infection with virus and bacteria. Second, the sutures were not completely removed. This caused inflammation and delay recovery. Third, when I asked for the histologic images for a second opinion, their manager said it is their policy that I could not have the images. The nurse said I had to pay for a copy. It is my first time to be rejected for having a medical record for second opinion in last three decades. Taken together, I do not recommend this clinic to you and my friends.