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    Summit Cleaners

    3.0 (4 reviews)

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    3 years ago

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    7 years ago

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    Soldotna Wash & Dry - Not busy at all for a Saturday

    Soldotna Wash & Dry

    (29 reviews)

    $$

    Sadly, I agree with the several negative reviews about the personality of the manager here. I…read morevisited twice. The first time, I was greeted congenially by a long haired, young employee who was busy checking washing machines, folding laundry, and helping customers. Unfortunately, the next visit, I encountered the only repeatedly rude person in a customer service industry in 12 years. She identified herself as the manager. Maybe the owners should promote the young woman and demote this lady. Many examples: The first time, all shower rooms were open and clean. The second time, the manager was standing at the desk, not greeting anyone or offering help, but reading her phone for the 10 minutes I was checking out machines. When I asked about showers, she said that only one was clean. I offered to pay to reserve it for 2 showers (my husband after me). She would not take my money until I was immediately ready to take a shower and my husband immediately afterward. She said only one shower was clean. She laughed in a huff when I turned away at her lack of customer service. She did not help me find an open washer. She did not clean a second shower room. When I said that a prior employee let me pay in advance (this is mid Sept, not fishing season busy), she said, "I am the manager, and the answer is no." After I found an unbusy, unbroken washing machine, she took money for both my husband and me after another customer who, apparently, got the only clean shower. She did not talk about cleaning a second one but took my money. When I pointed out that my husband would not be "immediate" but that I would have to dress and alert him in the parking lot, she said, twice, " I accept your sarcasm." I live in Alaska and find service personnel exceptionally nice throughout the state. This woman left me shaking with her repeated rudeness and lack of service. I guess she hates her job. I encourage the owners to review her service, as well as others in their empoy who work harder and are more cordial. There are enough negative reviews about this woman. My experience is not a one off.

    Very clean. Friendly staff and pleasant atmosphere, prices are reasonable. Yet remember your…read morelaundry detergent!

    Summit Cleaners - laundryservices - Updated May 2026

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