After going to this cleaner for over 10 years, and, after moving, driving quite a distance to do so, today was my last time. When I recently put on a suit that had just been cleaned there, I noticed a black gummy substance and a yellow crusty substance right on the front of the jacket. I'm sure this wasn't there when I dropped it off because I always carefully inspect my garments and point out any spots that need to be pre-treated (as the owner knows). I had to scurry and find something else to where to work that day, then drive all the way back to the dry cleaners to have the jacket recleaned (15 mins. each way). When I dropped it off the owner told me she would reclean it AND give me a credit for my inconvenience. Today when I picked it up and asked where the credit was she said "we recleaned it." I reminded her that she said she would give me a credit and that the residue was not on the jacket when I dropped it off (maybe it transferred from something else it was cleaned with) but she refused to give me the credit for the cleaning of the jacket, even when I said I would not come back otherwise. It is mind boggling to me that a business would lose a long time customer over a few dollars. The only reason I give them two stars is that I was relatively happy with them for all those years (except for the fact that they often ironed multiple seams into pants), but I will never go back. read more