TW: racism and micro aggression
We enrolled our daughter in the summer camp as a trial for the August enrollment, but we were deeply disappointed and concerned by the discriminatory treatment we experienced as an Asian American family.
On Tuesday of the second week, our daughter contracted lice at the camp. We promptly notified the school and informed them that our daughter had observed other children experiencing itching symptoms. Since our other two children attend a different daycare and no one else in our family had lice, it was evident that the infestation originated from the camp. We took immediate action by treating our daughter and keeping her home the following day to prevent the spread of lice to other children.
The initial response from the school was to require clearance from a pediatrician before allowing our daughter to return, a requirement that was not imposed on other children. However, upon consulting our pediatrician, we were informed that such clearance was unnecessary. We relayed this information to the school, and they school finally relented.
In addition, the school deliberately chose not to inform other parents about the lice infestation, thereby denying them the opportunity to make informed decisions for their children's well-being.
We made multiple attempts to contact the school through phone calls, text messages, and emails to obtain updates on the situation. We sought clarification on the actions taken by the school and inquired if other children had been checked and removed from the class. Regrettably, our communication was met with silence. Despite assurances from the receptionist that we would receive a call back within the day, we never received any response. Eventually, the school sent an email stating that the information was confidential. Our primary concern was to understand the current situation so that we could make appropriate arrangements for our daughter the following school day. Instead of addressing our questions and concerns, the school chose to ignore us. It is unimaginable to entrust your child to a school where you are unable to establish contact for an entire day. Such disregard for communication and the mistreatment we encountered are wholly unacceptable.
The prevailing demographic makeup of predominantly white students and faculty within the school, combined with the treatment we experienced, left us feeling dehumanized.
I also emailed them 4 times regarding an overcharge and after 6 days still no response.
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