My parents have lived in these apartments for 21 years and in that timeframe there haven't been many alarming issues. That was until today. Summit needs to be more careful of the character of those they hire for their maintenance team or anyone for that matter. Recently, my parents had called maintenance to fix the AC because it was blowing heat. It was fixed. Yet, today, my mother - who has dementia - accidentally had it on heat so they thought the AC was broken again. This is an understandable mixup considering the state of her health and especially since it was just fixed. A new maintenance man showed up to fix the unit and realized it was just on heat. He proceeded to mock and make fun of my elderly mother, who again...has dementia...and he did so within earshot so she heard everything. This is extremely damaging to her and she is devastated. I'm infuriated that more care and consideration has not been done to vet respectful employees and that extension of an apology is all that was offered. If he was reckless and derogatory this way in their home, he certainly will be that way in other homes. He felt extremely comfortable to be unprofessional and disgusting when he felt no one was watching. He needs to be fired. Period. This reflects poorly on the brand and has been extremely damaging to my mother and her current state. Neither of my parents deserves to be subjected to treatment this way, especially after being loyal residents for over 20 years. In fact, no resident should be subjected to this kind of treatment at all. An apology is not sufficient. If this man isn't removed it really reflects on the true character, nature and brand of this rental property. Unacceptable. If you're looking for a respectful property where you will be treated with dignity, maybe looking elsewhere might be a good idea. read more