I am new in town and was in need of an auto repair shop after I damaged my vehicle's passenger side…read morerear view mirror. Presque Isle Auto gave a very reasonable quote and so I decided to go with them. I was easily able to make an appointment that fit my schedule (and the schedule of the person who had to pick me up and drop me off while my car was there). I dropped the car off at about 830am and the repairs were done by 1pm. The car was washed inside and out, and the repair looked great. I have attached photos of before and after to compare. It looks like the original window and if you didn't know it was a replacement, you could never tell. All around very happy with the service and obvious care Presque Isle Auto has for the customer. Although I hope to not need it, I will definitely be back.

Great work! I am new to the area and scratched a car I was borrowing from a friend. I tried to fix…read moreit myself with a paint pen and made it so much worse. In a panic I went to Presque Isle Automotive based on their reviews for fair prices, excellent work, and quickly done. I can now 10000% confirm that this is correct! Hopefully I won't need any more work done but if I do I'm coming here first. The guys are great and the car has never looked better!

Did a great job fixing my van door. Really good service! All the workers are very nice &…read morecommunicate well.

Fantastic service, goes out way to accommodate. Does really nice work at a fair price. Would…read moredefinitely recommend.

The workmanship was superior to our expectations! Great service, amazing staff, no secret charges…read more More than fair in pricing! As highly as we could recommend...10/10 straight across the board. Color match 10/10. Repairs 10/10. Prompt service 10/10!

Great service, got me in quick and everything looked good! Above and beyond, Thank you!read more

The treatment by the receptionist at the front desk was absolutely AWFUL. She was rude,…read moreinappropriate, and absolutely disrespectful. I'll never go back. If you'd like quality and respect, go to VAS Transmission in Erie.

Great employees always responsive , friendly and they take the time to explain the work!!!read more

Excellent company, excellent service! While traveling crisscross around the United States, we hit…read morea deer near Erie that rendered our car inoperable. Our insurance company recommended Laughlin Collision. Closed on a Sunday, we left a message with Laughlin Collision and the owner called us back and arranged for us to have Jerry work with us first thing on Monday. We were traveling with two dogs and 2430 miles from home and needed to get the car fixed immediately. As it turned out the parts were going to take a while to get. Jerry worked with our insurance company to get us a rental car so we could get on our way. It all worked out! We had to leave our car there, used a rental to continue our crisscross then flew back to Erie to pick up our car. Jerry worked with us every step of the way. The car looked great at pick-up! Thank you Jerry!

I was in a collision with a deer and needed to have my Jeep repaired ASAP. Many other shops said…read morethey wouldn't be able to look at it for a month to three months, but once I explained to Laughlin's that my vehicle was undriveable and I was paying for my rental car out of pocket, they prioritized fixing mine. They were upfront with any supply chain issues and communicated with me throughout the process. They worked well with my insurance company, making an adjustment to the original estimate. I got my car back in just over 2 weeks, good as new. I would definitely go to Laughlin again for auto body repairs.

Do not trust this place. They destroyed my brand new tire and will not admit fault…read more I came to swap out my tires and the very next day my TPMS came on. I went and looked and my tire was ruined with a deep cut. I went back and showed them the damage and they kept saying it was curb damage. Which is not possible as all I did was drive home that day and the tires were brand new. It has only been 1 day since I was there. The tires also don't look like it was put on evenly. Keep in mind all 3 of my other tires are and look brand new. The constant mocking of all the employees telling me it was curb damage instead of handling the situation professionally has prompted me to write this review. Do not trust them to work on your vehicle. They do not admit fault and will mock you if your vehicle has damage. A nightmare scenario for the customer. Edit: - If it truly was curb damage. The damage would be on the right side, not the left. - If the tires condition was already in this state, then i should've been notified because I would not have allowed them to put this on my car. The receipt says "Tire condition checked"

Don't do it......dropped car of for 4 new tires and 2 hours later get a call that the technician…read moreran my car into a concrete pole!! On the phone i was told it was a scratch but when i got there it was a total bumper replacement, rear fender and tailgate.... I understand accidents happen but my car not only has a camera, but the SEAT vibrates as it approaches an object. The worse part of this is not shop but dealing with their claims department...hence i would not recommend this operation cause if you need to be made whole from their own doing - FORGET IT!!... I got an estimate from a reputed body shop in town and gave it to the adjuster from Dunn Tire (3rd party vendor) and they basically cut it in half, declined some repairs based on interview with shop, want to us aftermarket parts and noted that pricing was agreed upon between them and the body shop - which I can tell you is NOT TRUE!! I turned the paperwork over to the body shop and they said nobody has every contacted us regarding this and that the car cannot be fixed for that amount... Oh by the way Dunn cut the check and sent it to me, so they are trying to sweep this under the carpet as a done deal.. well it is not. on top of the damage, later i was able to calm down and look at the tire job and low and behold the RIM on the same side of the accident was scratched ... when i advised the adjuster of such damage and took the pictures, they said do you have before pics to prove damage didn't exist.. REALLY!!! for anyone still wanting to us this business. I recommend take pictures of you rims and tires before hand.. I asked adjuster which part of the car did the shop actually work on??? the tires they responded... interesting the tire is correct so how would the rim get damaged and it be the rim on the same side as the accident??? never less i am still fighting to get the rim covered and the body shop is dealing with the repair costs, which is a 8 day repair which i will be given an rental but with stipulations. I know this is a very long story and believe me it is not over.... I have a 3 year old truck with zero issues, 30K miles not a scratch inside or out and now i have a damaged car with dimished value and looking to be made whole and i get the run around... REALLY!!! AVOID cause if something happens you will regret it like i am..... Want to make sure everyone is aware that this was the 12th street location!!!