Stay: July 3rd, 2025 through July 6th, 2025
Room: Queen One Bed Suite
Occupants: Two (couple) and dog
Reason for stay: Leisure - Visiting Family in Summerset area.
The woman who checked us in was unfriendly and failed to communicate effectively. While the room matched the pictures online, we encountered several issues: old stains on the linens, a malfunctioning air conditioning unit, and exposed wires from outlets without covers.
On the second night, we were shocked to see multiple unexpected charges appearing on our credit card, ranging from $38 to $190. The following morning, we spoke with the manager, who claimed that the night auditor had made an error regarding our card and promised that the charges would be reversed.
We made it clear that we were dissatisfied with the stained bed linens, the problematic outlets, and the A/C issues. We initially chose this hotel for its proximity to family, but based on our experience, it's clear that staying at a hotel further away would be preferable to dealing with unreliable charges, dirty linens, and potential safety hazards. This hotel will not be my first choice in the future. read more