We were in town for my father-in-law's funeral, and there aren't a lot of choices in Newcastle for hotel/motels. Based on the number of good reviews online, we chose Sage Motel. When we arrived, the place was already not the way it looked online. There was a 5 foot table with junk on it and a bunch of dirty shovels and things right in front of the window of the room we were assigned - the only room available of the 12 they have. Inside the room, the bedding and the TV were new, but pretty much everything else was very dated in the room. The door had no way to lock it from the inside that could not be opened from the outside (no security slide, chain or deadbolt) - anyone with a key could walk into the room at any time. The hair dryer in the bathroom did not work, with or without the bathroom light on, we assumed the GFI was messed up, but we couldn't make it work and gave up. The wall A/C was ancient and extremely noisy through the night.
Morning came early with shouting, laughing, banging, car door slamming, etc right outside our window at about 6-7am that seemed to go on forever. This was not a small ruckus, and was the last straw. We decided to check out one day early due to the unacceptable room issues. I went to the front desk and explained the issues (junk by room, noisy AC, unsecure door, dead hair dryer, loud group early am). The girl at the desk offered no solution for the hair dryer and acted like it was the first time she'd heard of it. For the noise, she said "oh, those are paleontologists that come here every year" and agreed that they were loud and rowdy. So, they KNEW this was the behavior, and they didn't try to quiet them or warn guests checking in that they would be disturbed early every morning. Unacceptable. She said she would have her boss handle the refund and we left to check into the Fountain Inn, which turned out to be MUCH BETTER and less than fifteen bucks more.
So after a week and no credit when we got home, I called again. Got the same girl at the desk. She said she would have her boss call and she already had all the information. The next day he did call and left a message, and I called him back. It did not go well.
His position was that since we had signed a 24 hour cancellation agreement, there were no refunds, even if the service he provided at his motel was not close to acceptable. He said the hair dryer did work if you turned on the light. I'm still pretty sure we did this (and it didn't help), but I asked if that was the solution, why did his desk girl not tell us that when we mentioned the problem? Why is he "training" me and not his staff? He accused me of being rude to his office girl when I checked out (I was not) and said he had audio and video of me being rude from the office camera. I asked to see that because there's no way that's on tape because it didn't happen. What he HAS on tape is me running down the problems with the room and reasons why we were leaving early. That's it. My goal was just to get a room my wife could rest up in before her dad's funeral. The Sage Motel was NOT it. He refused the refund and we're now doing a credit card chargeback as well as warning everyone about this place and its terrible, unprofessional management.
After a little investigation, I discovered that the reason we saw so many 5 star reviews was that the owners and friends were leaving fake 5 star reviews. I know this because I matched the name of the LLC registrant and the owner and some of their friends to reviews they were dumb enough to leave their real names on. Take those fake 5 star reviews out, and this place would end up at the 1-2 stars places like AAA, who do on-site inspections, have given it. After the experience with the owner/LLC registrant (I'm not putting his name in this, but look it up) who could not take ownership for any of his motels problems, I would NEVER in a million years recommend this place to anyone.
I have pictures and have uploaded some of them that show the generally poor condition of the motel. read more