This clinic is a HOT MESS. The staff are unprofessional, they are reckless, and the office is…read moreUNSANITARY. Is there a way anyone can report this office to public health? The doctor literally had her food piled up on the patient's examination table. They tried measuring my height without taking my heeled booth off (despite the fact that I asked them multiple times). They make you stand and wait to see the doctor outside her office, hearing all the sensitive information about the patient ahead of you. I just cannot believe the amount of unprofessionalism and inappropriate conduct of a healthcare office that is not cited by public health. I feel really bad for anyone still receiving services here. How are they even open? How hasn't anybody filed a lawsuit against this private practice office?

This review is about Medical and dental office at 4609 5th ave in Brooklin. We were not even able…read moreto get to the doctor whoever he or she is. The office was terrible. The first time we came and learned that their computer failed so all appointments were canceled. Next time we came and there was an equipment malfunction so again, all appointments were canceled. Total loss of time. If they don't know, some people are actually working and have to take a leave from the job to see the doctor. Also, they have a smallest waiting area I ever saw. It's a very small space outside the office right between two doors and you cannot even see a receptionist from there. It's like they do not let you in and makes you wait outside hiding behind the closed second door. Apparently, patients are not good enough or noble enough to stay in one room with office stuff.

I took my dad to the CityMD in Sunset Park because he isn't feeling well. He has a really bad…read morecough, congestion, and can barely talk. I made an appointment for 12:45, and although we were taken to a room right away, the experience went downhill from there. The doctor who saw my father seemed like he had no clue what he was doing. He told us my dad tested negative, then randomly asked if he wanted antibiotics--without explaining what they were for. I had to ask. He then said, "It could be an upper respiratory infection." Could be? I need a doctor to be sure, not guess. He didn't prescribe anything because my dad is on multiple medications. My dad told the doctor to call his nephrologist to see what he can prescribe him since he's on multiple medications. I called this morning only to find out they're not prescribing anything since it's viral--information that was never told to us yesterday. And being told to follow up with his nephrologist made no sense at all. That's a kidney doctor. What does that have to do with a respiratory illness? The supervisor at the desk was really nice and the only person who seemed to know what she was doing. But overall, they seriously need REAL doctors who are confident, clear, and knowledgeable. I would NEVER go back to another CityMD. I'd rather sit in the emergency room--at least I know I'll be seen by real doctors who know what they're doing.

Beware of CityMD charges, and think before you decide to go here for something you could go to your…read morePCP or other doctor for!! I was afraid I had a yeast infection on a Friday. I knew I wouldn't be able to get into see my OBGYN until the following week, and since I was pregnant, I figured I better play it safe and get checked out. My insurance was sent a bill for $770 for the yeast infection test (a simple swab test), of which I was made to pay $180 out of pocket! An over the counter test at CVS costs $20. This is insanity.

Im truly disappointed with this clinic. I came just to pick up my report and was made to wait over…read more30 minutes with no explanation. The lack of attention from the doctor was really frustrating and felt like a waste of my time.

So I called to make an appointment for the Moderna shot for my father and the receptionist told me…read morethere was well over 1000+ people waiting. That is such a lie and how do I know. My dads friend popped In There got his shot and told my father right now he just got it. So from 30 seconds on, it went to 1000+. Save your time and hassle and go somewhere else. They treat the patients like garbage. I used to be a patient there until I waited well over 2 hours for a "scheduled" appointment. Why tell people to make an appointment and to be on time when your own staff/doctors can't be on time? Wait time- 0 stars Staff of receptionist- 0 stars Attitude- 0 stars There are plenty of places in the neighborhood that respects their patients and this isn't one.

Dr.Lu is a phenomenal physician that genuinely cares for her patients. I highly recommend her.read more

Never seen the doctor so this review is strictly on their shaddy operation. I am looking for a new…read morePCP because of a change in insurance provider. For primary care practice there is a fixed amount of co-payment under my plan. But they want to charge $50 more because I have no depleted my deductible. That has nothing to do with a primary care office visit (that apply to every insurance plan with a fixed co-payment). The clinic is trying to rip people off. I would avoid this doctor office at all cost. 我从未见过这位医生，因此本评论仅针对该诊所的欺诈性经营行为。由于更换了保险公司，我正在寻找新的家庭医生。根据我的保险计划，初级保健服务有固定的自付额。但他们却想多收50美元，理由是我尚未用完免赔额。这与常规就诊毫无关系。这家诊所是在欺诈患者。我建议大家无论如何都要避开这家诊所

This is the WORST doctor. I have followed up and made 11 calls- they all go to a call centre and…read moreshe hasnt called back once. She doesnt have an app, there is no way to see reports and it's impossible to contact her if you're traveling. This is most definitely the worst clinic I have been to in my life and would highly NOT recommend it.

If I could give this -1000 I would!!! Not because of the Dr, but because of the 2 assistants Jazmin…read moreand Sandra. These are the most Incompetent and rude people on the face of this planet. My dad is 85 years old and these two idiots are always rude with him and don't take the time to explain things to him. They take advantage of him because he's old and doesn't speak English very well. I don't recommend EVER dealing with with this business. It's too bad because Dr Cardona is very caring and respectful, unlike the two nitwits working for her!

Worst experience ever. I wouldn't take a nyc rat to be treated over here! This place is filthy…read more They barely speak English. It's hot. No air condition. Ceilings are so low. Windows are closed. Did I mention filthy? Even though I saw all of this, I thought to myself, "this is who my sons regular doctor referred me to since he's on vacation." My sons regular doctor, great person, great doctor, clean place, and he's very reassuring. So why he referred me here? I don't know. Now I'm inside. Before seeing the doctor, of course the assistant is doing her thing. Vitals, history, etc. the way she took my sons temperature: she stuck the thermometer underneath his arm pit with his shirt on. Read 97.3. "Ok no fever" is what she says. She asks me how tall is he. I say 36inches. She says no that to big. After she checks for herself, behold, my son is 36 inches. She weighs him with his clothes on. She doesn't get a heart rate. She tries to get a history and doesn't even know what we are saying because she barely speaks English. Fine. I'm still saying my sons regular doctor sent me here for a reason. Alas! The doctor finally comes, doesn't do a full assessment, and misdiagnosis him. I tried asking her several questions regarding what she said was the problem. After her reply, she just asked her so called assistant to print out something to explain to me what she diagnosed my son with. At this point, I took my son and left. I than took my son right away to the pediatric urgent care in Atlantic avenue. Clean, bright, friendly. The assistant came in, took full set of vitals. And guess what?! My sons temperature was 100.3. The doctor came in, did a thorough assessment and diagnosed my son with something other than this woman said. Had I not come to this urgent care, I would of been giving my son the wrong medication.

I love this place. Very friendly and supportive. I nearly always have a good experience here. The…read morenurses and the staff are helpful and positive and professional. Most of my experience has been in the medical side, downstairs. My primary care provider is here--she's a nurse. After many appointments with primary care doctors who had me see their residents instead (so I had no continuous relationship with a single person who knew my history), I opted for a nurse at Sunset Terrace as my primary provider and I am much happier. Also, I've never had any problems with Sunset Terrace accepting my Medicaid (Fidelis). I have been here many times and never had to pay a cent. Huge relief for someone with health problems and low income!

Regarding Front Desk Staff at 5th Avenue Dental Location…read more I am writing to formally complain about the treatment my 78-year-old mother received during her dental appointment on May 15, 2026, at the 5th Avenue location. The front desk receptionist with black hair was extremely rude, dismissive, and unprofessional. She never looked up from her computer while speaking to patients, and her name tag was flipped backward so her name could not be identified. My elderly mother was instructed to check in using the portal kiosk machine. Being 78 years old, she politely asked for assistance. The receptionist responded in a nasty and disrespectful manner, telling her that it was "not her job" to help her check in and that she "needs to learn how to do it herself." This treatment toward an elderly patient was completely unacceptable. To make matters worse, we later discovered that this same receptionist had previously given my brother incorrect information when he scheduled the appointment. Because of that misinformation, my mother now has to restart the approval process in order to continue her dental work, causing unnecessary stress, delays, and frustration. We have already contacted the complaint line at 347-377-3544 and left multiple voicemails. We will continue following up until this matter is properly addressed. We expect: A response from management A review of this employee's conduct Better accommodation and respect for elderly patients Clarification regarding the misinformation that caused my mother's treatment delays No patient, especially a senior citizen, should be treated this way.

Out of my 5 years of seeing different internist doctors on 8th ave, this is the most professional…read moreone. I walked into a clean, spacious and quiet waiting room on a Wednesday late afternoon around 4:30pm. Walked up to the receptionist, gave her my insurance card and filled out the paperwork. The doctor called me in 5 minutes and I got the flu shot. I did not have to deal with any MA (medical assistants), PA or nurse practitioners or any nonsense because the doctor himself actually sees you. The doctor was patient. professional and most importantly, speaks clear ENGLISH AND CHINESE. I was out of the office in 10 minutes. His office hours are a bit different than most offices because I believe that he's has another office in Bensonhurst where he's at on saturday and another day of the week. But he's here on Sunday, Monday, Wednesday, Thursday and Fridays. Plus he's a NYS licensed acupuncturist.

Pretty good doctor. Nothing fancy when it comes to his office but his care is excellent.read more