My review is solely on the level of customer service during our time with SC.
We went into SC in late May to purchase some lawn furniture. We found some we liked, so we sat down with Deanne and she put together what we decided we wanted.
At which time she gave us a price. It was during this time we were told we had no choice but to use their delivery service at the cost of $200. So we paid half of our agreed price.
Which we weren't thrilled about, since we had our own option of transportation.
So we waited the allotted time frame that Deanne gave us, and the only communications ever got from her was an email, saying our furniture was indeed delayed. Finally I called and asked if our furniture was ready, and told yes, it was ready (and had been ready) and we'd be contacted by the furniture delivery service.
Which the furniture delivery service people called and we set up a time for them to deliver our furniture.
A day later I get an email from Deanne telling me I need to call SC and give them our card number to pay off the rest of our bill. I disregarded the email as I wanted to first get our furniture, second see it was what we ordered and no damage in delivery. Which seemed reasonable to me.
Then a few days later I got a call from a gal named Alex from SC asking me for my card number. I told her I would indeed call them when our furniture was delivered and give them my card number, which she said okay.
Then I got a voice message from Mike Sherman saying he was going to cancel my delivery as it's their store policy that we pay infill before delivery. Said it was stated on the back of our sales receipt. I was very shocked as Deanne never mentioned this. And I never looked on the back of my receipt, never noticed any writing to be honest.
I was especially taken aback at the abrupt "I will go ahead and cancel your delivery" left on our voice mail.
The furniture is acceptable (albeit expensive), but we are "under-whelmed" by the customer care we received. First we were told it was delayed (after putting 50% down), then we weren't informed when it did arrive (we had to call to find out), then we were informed we had to pay the balance before we even saw the furniture.
For a "high end" patio furniture store, we were surprised at their approach to the customer. Oh well, we live and learn.
Attached is a photo of the invoice with the "fine print". Note it isn't signed by us, not surprised we didn't notice it. read more