After dealing with SummaCare customer service and their supposed quality assurance department, I can see why hospitals are dropping Medicare advantage plans. This year (early 2023) a SummaCare representative argued about putting in a complaint against University Hospitals for a billing error. The employee in Akron was very argumentative, and my wife even observed that it looked at times that I was begging her to put in the complaint. The employee finally obliged and put in the dispute against the billing error however, when we got the paperwork back from SummaCare, she failed to put in one of the errors which resulted in SummaCare saying I owed money. Fortunately, at the same time, seeing how this employee was being uncooperative, I had also put in a BBB complaint against University Hospitals and the billing error wound up getting resolved. So I wound up putting in a complaint against the employee and SummaCare through the BBB. SummaCare manager, contacted me and assured me that the employee and the department would be addressed as far as properly taking down complaints, and not being argumentative. The manager had lied to me - unfortunately, after I closed out the BBB complaint, SummaCare decided to dismiss the complaint, claiming that it was past 60 days. But interesting to note nowhere in the complaint did SummaCare reference the issues with the employee and the department. In other words, SummaCare misrepresented my complaint. Time to get the regulatory agencies involved. May contact our US Senator as well since it appears that many hospitals are bailing on this failed concept of Medicare Advantage "insurance". Good grief the Feds have a tough enough time keeping their own employees under control how do expect them to control their "Medicare Advantage" flunkies? read more