Both Rachelle and her office clerk have been kind and professional to me. I am happy with their…read moreservices.

For the first time in my 48 years, I had a car accident and got a ticket. I had no idea how to go…read moreabout filing a claim or getting my car fixed, etc. This is my agent and after two weeks I never heard from her. I attempted several times to call her and every single time got her voicemail. She called me back and left a voicemail saying it was not her responsibility to assist me she steps aside and allows the claims department to help as that's their expertise. Seriously! Not even a phone call to ask if I was ok or guide me to the right people. The claims department contacted me after she called them two weeks later to say I was upset (she has still never spoken to me). Stellar!!! Stay away from this agent.

This agency violated my privacy by keeping my debit card on file and using it without my consent…read more They also were unable to reverse the charge or reimburse my bank account. Think twice before sharing your personal information with them..

Greg is a wonderful agent. Very helpful....listens to me...answers my questions. The other office…read moreemployees are great also....Very happy with State Farm.....

I had an insurance policy with Scott for over 22 years (since I turned 16). I took Scott for…read moregranted, I never realized what a fantastic job he and Maria did until I moved to another state and had to get a new insurance agent. Scott is very compassionate, caring, knowledgeable, organized, and most of all helpful. He always took the time to make sure I knew my policy and informed me of my policy changes. I would highly recommend Scott as an insurance agent; He is fantastic!!! "You never realize what you have until it is gone."

Professional, fast and courteous service. We've had Roy Jones' service since 2014. Our account…read moreManager, Ryan, has been a great resource for our company. He worked closely with me and has been proactive in highlighting beneficial areas for our business, which saved us a lot. I highly recommended this firm. S. Sallouha

I've made several calls to your office this year concerning questions about our home and auto…read moreinsurance and was treated with eager to help professionals.

I have known Mr. Sage most of my life, so please believe me when I say he's one of the best! He…read moretruly cares about each of his customers and always goes the extra mile to help in any way he can (when I lost my dad, he drove 90 minutes for my dad's calling hours). My husband and I have been doing business with Mr. Sage for 11 years, and we have never had a problem. In fact, his prices are significantly less than those of his competitors, and we highly recommend him for your home and auto insurance needs.

I've had my auto and home policies through Machor Sage for at least 25 years. I became acquainted…read morewith Dennis Machor back then and became a client of his firm shortly thereafter. In recent years, I've met several times with Dan Sage. A few years ago, he reassessed my insurance policies and was able to get me comparable coverage for hundreds of dollars less than I had been paying. He and his staff have been professional, friendly, and helpful in all my dealings with the firm. When I found myself in need of considering medical coverage under the A.C.A., I called Dan and he recommended to me a representative from another firm who specializes in such coverage. It was a good recommendation for which I'm most grateful. Jim N.

Great customer service! Answered all of my questions and took the time to explain everything.read more

I have been a customer of Tina's State Farm Insurance brokerage for more than 30 years, beginning…read morewhen her father ran the business. Much has changed in that period of time and I've always been treated well and gotten the insurance coverages that make sense for me. However, in the last several years, there have been several important improvements which have made doing business easier, more transparent and a better value. Both Tina and Sandy have proven to be highly competent professionals that provide excellent customer services for our home and auto insurance needs.

My husband and I have had our insurance with Rich Pilat since the late 90s and we know that Rich…read moretakes great care of our family and our home/auto coverage. We've been with Rich for this long for several reasons: he cares about his clients, he is with you during every major life change and because he is an independent broker, can shop for the best policy for your family. He was our insurance agent when we purchased our first home over 20 years ago and I highly recommend you seek him out if you're in NE OH!

Pilat Insurance Agency is the best by far! I had three automobile damage accidents (not my fault)…read morein 2019. Rich Pilat and staff not only walked me through the claims process, but they put me in touch with a great body shop that does excellent work. Pilat Insurance offers great rates as well as personal service that goes far above and beyond anything that I've ever experienced with other agencies since I've been driving. Let's see, that was back in 1970. I refer all of my family and friends to Pilat Insurance Agency.

Incorrect information or bad advice will be given to you when you call and there's not a lot of…read morehelp in figuring out your claim either. When having them start the policy there will be errors you'll need to call to have corrected as well. You'll be told you'll receive a call back at a later date to discuss any issues that they just don't want to address at that time...you most likely will not receive the call ...I usually don't . Due to my experiences with this local agent and State Farm in general I will not be renewing this policy once it expires .

He always answers when I need him, and always gives me the best deal possible on things. He…read moredoesn't try and sell me things just to make himself money and buff his numbers.