i booked an appointment with sugaring nyc in gig harbor after seeing a promotion on instagram for…read morefree underarm or bikini line sugaring for first time guests - i have gotten my eyebrows sugared but never either of those areas so i decided to try it! i booked my appointment online on 12/29/2022 for a 12/30/2022 appointment with whichever sugarista was available. Athena was the esthetician who provided me with my first brazillian (EVER!) and underarm sugaring. i was very nervous since this was my first time having either of these services done and i can't wait to be back! Athena made me feel comfortable & made sure that i was alright throughout the session. I walked out of the building feeling like a new woman! If you are hesitant to try sugaring for the first time.....do it!

Don't waste your time or money at this company, they don't care about quality, just quantity in…read moreappointments. My daughter wanted a facial with a dermaplane for her birthday. She normally goes to Muckleshoot spa, but didn't want to travel that far on her one day off for the week, so we decided to try SugaringNYC in Gig Harbor. She made a 1045 appointment on April 16, 2026 through the website. The confirmation email stated 1040 and the dermaplane facial shows as a 60 minute appointment. I dropped her off and she entered the lobby at 10:30. They have no front desk staff so no one greeted her. She waited about five minutes, texted me and said she hasn't seen anybody and wasn't sure what was going on. I told her they were probably in with other appointments and to give it a few more minutes. Around 1049 someone came out and checked out a couple customers that were done and then checked her in. She was brought back to the room by Nevaeh at 1057. She took about 5 minutes to get set up, so now it's approximately 1102. She didn't put a head wrap to protect my daughter's hair nor did she have my daughter takeoff her shirt and put a robe on or at least just put a robe on to protect her clothing. She proceeded to do the shotty facial getting product and oil in my daughter's hair and clothes, the hot towels soaked my daughter's shirt. My daughter called me at 11:41 and said she was outside waiting for me. Now, I'm not a mathematician but if your appointment is at 10:40 your facial doesn't start until 1102 approximately and you're done at about 1035, paid for and out on the sidewalk at 11:41, your appointment was not 60 minutes. Nevaeh seemed frazzled stating that her manager was over booking them and that frazzled energy carried over into the lack of relaxing spa therapy that you're paying for! When my daughter called me to pick her up, I was shocked. She was already done knowing she went in late. She was very upset. Said that it was not a good experience. Said her freshly washed hair was now greasy with oil and product, and her shirt was soaked and had product on it. I immediately called and spoke to Nevaeh which I didn't know it was her. I explained that my daughter just left there from a facial, which was my birthday gift to her, and she was upset and almost in tears. I told her that my daughter's appointment was only 35 minutes to which she argued with me that she was only shorted five minutes. She didn't have anything to say about not putting a headband on or a robe. I asked her about getting a refund and she told me that she was not able to do that. I would have to email the Washington sugaring NYC email to which I did and have to date 5/4/26 have received NO reply. I've called both the Gig Harbor and the Capitol Hill sugaring locations which are owned by the same person and left messages for the manager, which I got employee's that called me back saying that they're not the manager and they'll forward it to the manager. But still have NOT received any return call from a manager with regards to the terrible spa experience. Don't waste your money at this location they clearly do not care about customer satisfaction, or providing a good spa experience. Clearly they only care about making money.

Had my 1st facial done today with Brittney and it was so good! She is very knowledgeable and gave…read moregreat advice. She's very sweet and made the whole experience wonderful! Will definitely continue going to her and will try other services she offers as well!!

Love Brittany - always professional & does a great job! Book in advance she is very popular because…read moreshe is so good.

I had a great facial from Shadi. I left with my skin feeling clean and refreshed. The conversation…read moreduring the facial was very pleasant as well. I will definitely be going back.

I just had an amazing facial by Shadi. From the moment I…read morewalked into the salon, I felt cozy and relaxed. The facial itself was one of the best I ever had. She took her time and was so gentle and thorough. From her brush strokes, face, scalp and neck massages my body felt so pampered. The products she uses are top notch as with them and her service my face is super clean, moisturized and most importantly glowing. I have had my eyebrows cleaned up and tinted with her, but this was my first of many facials to come. Bravo Shadi

Terrible place, months to wait for service, highly recommend against!…read more People working there are full of themselves and treat customers like dirt. Awful awful place!

I had the privilege of seeing Ana for a haircut today and was beyond spoiled. I was greeted with a…read moredrink and had to only wait moments before I was seated and had a glorious head and shoulder massage and haircut experience. This salon goes above and beyond to make you feel and look pampered! I can't wait to go back!

Sugaring is amazing! I've never felt so smooth before! Waxing hurts and takes off layers of my…read morehealthy skin. I had my underarms done and felt almost no pain! (I have very very deep roots. I'm hooked and will be coming back time after time!

Top level customer service, I was made to feel so comfortable as soon as I stepped in, the nervous…read moreof being a first time sugar client went away immediately. Annette has a big passion for what she does and it shows! Next appointment is already booked :) Dexter was adorable!

I had a very positive experience with Julie at her spa. She…read moredid a great job on my brow wax, tint and eyelash tint. The place was comfortable and clean. Julie was very skilled at her profession and was warm and friendly. I will return and try more of her services.

Julia is great! She let me book with her last minute. She…read morewas super fast, professional and it didn't hurt one little bit! Awesome Brazilian waxer and that's not easy to find.

Amazing people love the vibe the person who did the wax for me was really sweet place was easy to…read morefind

Have had two great massages from Marissa. She listens to me concerns and areas that need…read moreconcentration. And uses a warm neck pillow which really helps the muscles for the massage. It's nice and peaceful with light music and a wave noise. I'd recommend to anyone.

Skinplicity is such a gem! Located in a cute, great spot. It smells so relaxing and calming! The…read morestaff is so kind and attentive. I saw Savannah and loved her! I will definitely be back for all my skin needs!

I'm so grateful I found Brooke for sugar waxing. She is so sweet and fun to talk to. She is…read moreefficient and considerate when things get a little hard to bare during the wax XD. I recommend her and Skinplicity for an excellent waxing experience!

I had a great visit yesterday with Melissa. She was very friendly and informative. I had the…read morelampbrobe treatment on a few red spots on my leg. It's a super cute place and near my house. The woman who checked me out was also very nice.

Very relaxing space and friendly, knowledgeable staff. I enjoyed my facial. Highly recommend!read more

Amazing experience, I came in to get a spray tan before a rave I was going to. The tan looked…read moreamazing and perfect. I felt educated on how to do after care. Amy also made me feel very comfortable! The tan lasted a long time and came off evenly. Will certainly come back before another event. Great place, amazing vibes!

Couldn't be more hateful to have found Amy at NWGLW. Getting a tan in this state is not an easy…read morething to do, and also the older I get the more conscious I am about how much time I spend in the sun. The only problem is- I can't wear shorts/ dresses when I'm glow in the dark white. Cue -Amy with her wonderful spray tan technique. Amy is a sweetheart & amazing at making you look like you just got home from a week in the Caribbean all in under 30min. The spread tan looks natural & so far has been fading pretty evenly. I will be a loyal client for years to come.