While making my appointment I spoke with Nicoletta. She was well informed, professional and to the…read morepoint. The spa ambiance was delightful and clean. Having said that, the ladies in the spa are heavily sales focused. They practiced no discretion for the clients privacy. There was an overwhelming lack of professionalism in this office. I was however, satisfied with my results.

I was really disappointed with my experience here. During my consultation, the staff member who…read morebrought me into the side room seemed to lose interest as soon as she realized I wasn't planning to spend thousands of dollars. She even left to tell the nurse that I wasn't spending much. When the nurse came in, she said, "So you just want the basic," which made me feel judged and uncomfortable. At my follow-up appointment, the nurse didn't even take the time to mark around my eyes before injecting. I actually jumped in the chair from the pain. She responded, ya its spicy there. Afterwards, I developed noticeable bruising around one of my eyes Overall, I felt dismissed, rushed, and undervalued simply because I wasn't spending a lot of money. The lack of care and attention to detail left me feeling really disappointed and hesitant to ever return.

Smooth operators. It was quick, less painful than threading, sanitary conditions are a priority,…read morethe salon does indeed smell good, the prices are reasonable and first-time clients receive a coupon for 15% off their next service. Bonus coupon of $15 off the next service when you spend $60 in the current month. Both coupons are subject to expiry dates. All well and good, but how do they measure up on the promptness piece? Take a gander up there at those five glowing stars above this review. I show respect for salon workers by arriving on time. I expect to be shown the same courtesy because my time is also valuable. Don't accept my booking then make me stand around for ten or thirty minutes, leaving me to stew and glare. If I didn't care about having to wait then I wouldn't have made an appointment. Salon time is supposed to be relaxing time; I am most definitely not relaxed whilst waiting well after the appointed hour. Smooth runs on time. That's how you earn the fifth star. Pleasant, professional staff. Parking would be nice, but it's a minor quibble. What services did I have? A lady never tells...

If you are a person who knows beauty trends, you know that now is the time of the bold brow…read more Unfortunately I was finding other salons in the area just weren't getting it. When I saw that a new waxing salon was opening on Richmond Row, I decided to make a change. I wanted someone who specialized in waxing and could achieve the look I was going for. Right away I was impressed by their online booking system. You can go on the website and choose a service and then select the time you want. As a child of the internet, I would much rather book online than use a phone and I'm sure anyone can appreciate the discreetness when booking an appointment for something a bit more personal. The salon is fresh and clean with a few products to purchase. The women working at this salon are always very friendly, never fake. On my first visit, I was taken back to the waxing room within a few short minutes. I was given a background on the products they use and how the high quality leaves you less red and is a more comfortable experience. As someone with fair skin, I was happy with that! Their claims were true. While I was still a bit pink in the end, I was not as red as I normally get. In the couple times i have been to Smooth, they have switched to a wax that doesn't require the strips. I felt it was much less pain overall with the same result in the end, beautiful brows. These girls know what they are doing. Never again will I risk getting my brows done at a regular salon. Too many times I would leave with extremely skinny brows or bruised eyes (ouch!). For those who want a bit more grooming and choose the waxing way of life, Smooth has many options for memberships from brows to bikini's. If you purchase the membership it ends up being a bit cheaper in the end. And gentlemen, there is a whole menu of services you can get as well. I definitely recommend this place to anyone who is new to waxing or has been doing it a while, very low ouch-factor with high quality results, PLUS it is locally owned and in the heart of Richmond Row!

I went in for a laser hair removal treatment. It was fast, no messy creams, no pain, and just after…read moreone treatment the hair was reduced by about 30%. When I was there I asked about the Face Contouring. Having a tighter jaw line with no extra skin under my chin was a real win for me. So I signed up for that treatment as well. I was happy with the results I seen after just one session. Thank you Serenity!

From the owner: Welcome to Serenity Laser Medical Centre—where modern technology and genuine care come together to…read morehelp you feel confident in your skin. Located in London, Ontario, our clinic offers a peaceful space to explore advanced aesthetic treatments tailored to your goals. From long-term smoothness with laser hair removal, to deep relaxation through reflexology, to targeted body and face contouring, every service is designed to enhance how you look and feel. We also offer revitalizing skin treatments including skin rejuvenation photo facials and deep-cleansing hydrabrasion facials that leave your complexion feeling refreshed. At Serenity, we are committed to delivering professional results in a calm, welcoming environment. Every client is unique, and so is every treatment. Experience the personal attention you deserve and discover how great self-care can feel. Your journey to wellness starts here.

I have been going to Imaans for several years. I have sensitive skin and all treatments are geared…read moreto my skin type. beautiful results with eyebrow threading, tinting and eye lash tinting. Very professional team who want the best results for their clients.

Ive had the absolute WORST experience at Imaan's studio. ANYONE INTERESTED IN DOING FULL BODY LASER…read moreI DON'T RECOMMEND. I booked an appointment for a full body laser hair removal treatment. I left in a lot of pain. To the point where it was questionable if this pain was a normal side affect or common after this procedure. I had burn marks on my back and lower abdomen and my stretch marks around my waist were all burnt. I went to a pharmacist that night and waited it out till the next morning. The next morning I rushed to ER emerge and found out she didn't check the skin sensitivity around my stretch marks considering its a lighter colour compared to the rest of my skin and I know have bruising and scaring all around my lower back and lower abdomen area. When contacting her sending her pictures of my burns and scaring her response was "I didn't think you would have stretch marks around that area for your age" (I'm 19) which is completely normal. She then agreed to give me half of my money back and to complete my laser session with full attention and care. I then get a text later in the week that I'm only getting refunded for my lower abdomen area and she had completely terminated my membership. NOT only do I have to still deal and recover from the burns all over my skin but I don't even get my moneys worth back and my member ship with them is now terminated even when she said she would finish the job. Regardless I would NEVER go back to them considering how delicate the skin is and how cautious you need to be with your skin and they have no idea what they are doing.

I am not sure about other services but I wouldn't recommend this place for electrolysis. Normally…read morewhen I get electrolysis done on my face I don't need to go back for 3-4 months. But my usual electrologist wasn't working so I decided to go here. The girl was nice but didn't do the job right. I could feel the hair being plucked and I was right it was being plucked because it came back within a week. This place is also overpriced. They charged me over $60 for a 40 minute session. I usually pay $35 (including taxes) for a 30 minute session with my usual electrologist and there is another lady in London who charges $40 for a 30 minute session. Overpriced yet didn't do the work properly. Definitely wouldn't recommend for electrolysis.

From the owner: Tattoo Removal, Electrolysis, Laser Hair Removal, Permanent Makeup, Micro-Needling,…read moreMicro-Dermabrasion and Ear Piercing.

I really wanted to love Skintreet. This review is based off of an experience with a single…read moreesthetician and doesn't necessarily reflect the entire salon. As a specialist in Brazillian waxing, I expected a high level of professionalism and cleanliness. My biggest concern was with the fact that the wax was not sanitary. I studied at an esthetics school in Montreal and the first rule of waxing was NEVER double dip your spatula, etc. Unless policy at Skintreet is to use a fresh pot of wax for each client (which I doubt) the esthetician was not following this golden rule. The method was: bare hands, into wax pot, onto skin, wax area, hands back in wax pot. In comparison, I have never been to a SINGLE salon or spa that does this. The estheticians wear gloves or at least ALWAYS use fresh spatulas EACH time they access the wax. I've had several Brazillians since, and all were less painful - which is less of a concern to me than the cleanliness issue. The price ended up being around $70. I hate leaving bad reviews, but this was just plain dangerous. It's possible this esthetician is no longer with the salon, but it was enough to make me not consider going back. I *doubt* such a high end salon doesn't follow sanitation policy, and it was likely just a rogue case, but it'd be worth asking about if you make an appointment.

After an awful experience at another waxing salon in London, I'm so glad I found Skintreet! They…read moremake you feel incredibly welcome, make warm and comforting conversation during their procedures and the prices are just right. The environment is clean and well-presented and they are very hygienic. I also appreciate the fact that the location is easily accessible and has a private parking lot--something rare to find so close to Richmond street!!

This nail spa is incredibly clean and bright. I think it is relatively new. I went for a mani/pedi…read moreand a quick wax. I've had a reaction to the wax with small pimples along the affected skin. This happens occasionally with me at other places I've been to so it definitely a certain type of wax. But I'm fine at most places. The mani/pedi was great and 5 day later, I only have a small chip on my thumb. My toes look great. The aesthetician worked hard on my toes and I thought I may end up with some abrasions but I haven't. No ingrown nails either. They stayed open late for me (I arrived about 630, they close at 7) and suggested dinner next door for me. There is private lot parking and WiFi.

really didnt like the service, they didnt ask thy just startd without knowing what i wanted. They…read morealso charged me more than my friend for the exact same thing.

i would not suggest this place. visually it is beautiful and clean bit I was significantly burnt…read morelast year. When I requested my money back, they offered a free service which I declined several times. I sent pictures of the scarring and the burnt skin and even wrote a review. The owner responded to my review, saying that they would offer a free service which does not address the issue. i do not appreciate how this was handled and disappointed how they responded to my concern. I would not suggest waxon

I've just had my second appointment and I love this place. It's clean, the staff is friendly and…read morethey offer great services. I'll be booking again. Many thanks to Shelbie for her professional services.

Where do I begin! Service is awesome! Ladies at the front desk are superb. I feel happy and…read moresatisfied every time I get out. Bea, is super nice and cares about her customers needs. Money well spent always!

Best and most amazing people EVVVER. Most promising and safest equipment out there. I even like to…read morecome here to just chill with everyone. Also I promise you that you'll see a major difference even from your first visit. This is as good as it will ever get. TRUST ME.