AWFUL. I prepaid for laser hair removal... they closed the shop to renovate. However, I have been…read moreunable to get in contact with anyone. A month ago someone finally reached out to me, offered a refund. Couldn't figure out the amount due to me for whatever reason. Said they would call me back... one more later I still do not have a refund or services I paid for. Stay away from this place.

Extremely Disappointed - Poor Service, Lack of Accountability, and Questionable Practices…read moreI'm not usually one to leave negative reviews, but I feel compelled to share my recent experience with Arrive Med Spa. I've been receiving Botox for years and typically need only 30-35 units for my face (forehead, eyes, etc.). I had 79 units banked at Arrive, and because they're closing for renovations in December, I was strongly encouraged to use all remaining units in one visit -- even though I expressed that I never need that much. Trusting their expertise, I went along with their recommendation. To my disappointment, all 79 units were injected, yet entire areas were completely missed, including the right side of my forehead and part of the left. The result was lopsided and underwhelming -- I still had visible forehead movement, which should not have been the case with that dosage. When I returned to have their mistake corrected, I was told I had to pay for half of the additional units needed to fix it. I ended up paying nearly $1,000 total -- for something that usually costs me $300-$400 -- and still had to cover part of the correction for an error I did not cause. I pleaded my case to Jackie, hoping for some accountability, but she wasn't convinced they had done anything wrong. I was told management reviewed it and stood by the decision that I should still pay for part of the follow-up. What's more concerning is that, unlike most reputable med spas, Arrive rarely shows you the product being used before injection. You never see the vial or how it's being prepared. At other places I've been, they always show the Botox label and draw it up in front of you -- a simple but important step that builds trust. At Arrive, that transparency is missing, and it left me wondering whether I even received authentic Botox. I trusted this business with my care and feel completely let down -- not just by the poor administration of the Botox, but by the lack of transparency and unwillingness to take responsibility for a clear mistake. I deeply regret pre-purchasing units, and I highly doubt I will return. I wouldn't recommend this place based on my experience. Be cautious. Ask to see the product. Question recommendations that deviate from your norm. And don't assume that pre-purchasing units guarantees a good experience -- in my case, it cost me more in money, trust, and time.

Brazilian wax was quick and honestly not as painful as I expected! She was super gentle, made me…read morefeel comfortable, and did an amazing job. Definitely one of the better waxing experiences I've had and I'll be back!

Blanca! Nothing but nice things here. She's friendly and was able to book me last minute for a…read moreBrazilian. Great quality service for a great price. I will definitely come back.

After careful reviews on Yelp, decided to give European Wax Center a try. Didn't know who to go…read morewith but I saw reviews that KJ was very calming and great, so I booked an appointment with her. Upon check in, the front staff checks you in, checks ID. Very kind staff. Luckily, it was exactly what fellow yelpers had raved about -- KJ is incredibly calming, kind and talented. I had an appointment for a brow wax and before we began, I explained that I wanted to keep my arch and I also don't want it to be too thin. I wanted to maintain the shape. And KJ listened to rant and concerns. The results exceeded my expectations and I'm so grateful to her. Love my brows! Looking forward to my next appointment! Would highly recommend KJ at European Wax Center! Very welcoming, kind and talented team!

Yay! There's hot water now, sort of. It comes & it goes but I appreciate management's integrity in…read morekeeping their word that they would address it. They also replaced the faucet!

I got really lucky, I called Friday evening to see if they had an opening the next day and Karen…read morehappened to have a cancellation. This was my first facial ever and Karen was really helpful in explaining to me what would work for my skin type and how to care for my skin after the facial. The facial itself was amazing. I don't think I've ever felt more relaxed. We ran over the time a little which was more than fine by me. I left literally GLOWING. Afterwards the very sweet receptionist explained some of the products that were used on my fave and I ended up purchasing a sunscreen since I've never used one daily before and Karen highly suggested it. I already booked my next facial and can't wait to go back.

Claudia is awesome for electrolysis and skin care. The…read morelaser technician is unprofessional and rude. Go elsewhere for laser treatments.

This was my first time going to her and definitely not my last. I'm so glad to have found someone…read morethat does tint, lamination and wax. And let me tell you she does an amazing job! She made me feel at ease and comfortable. During the process she explains what she is going to do next and explains the products that she is going to use. I love love my brows and definitely recommend her! Thank you Teresa.

I recently found Bare Wax Bar and good thing I did; Teresa is seriously the best! Let me start off…read moreby saying that she keeps her shop super clean and tidy, and even though I started coming here during Covid I have always felt safe and comfortable. Teresa is always super nice and attentive to my needs. Now let's move on to the services, I came in after not having my brows professionally waxed in probably two years, I had an okay shape, but they were definitely thinned out. In my initial visit I mentioned to her that I wanted to grow them out and she did an amazing job of listening and fulfilling my needs. Ever since I started getting my brows waxed with Teresa, I am constantly getting compliments. It has also made the process of filling in my brows so much easier and quicker since I have a better shape to follow. I also have uneven brows (ones a bit higher) and I don't know how she does it, but she makes them look even without changing the shape, true magician. If you want a great, friendly, attentive waxer, I definitely recommend her! Teresa is great at what she does, not only does get the shape perfect every time, its also quick and painless.

Dominique is amazing!!!! been seeing her since my very first wax ever and have never left (except…read morefor pregnancy hiatus lol) She's gentle, energetic, sweet, and kind. Ever since the beginning she's always made me feel comfortable, too, especially since it had been my first time waxing. It's always like catching up with a friend when I go to her appointments. I've tried her waxing, sugaring, and facial treatments and have never been disappointed. She's very flexible and highly communicative about appointments as well. Extremely professional, while also being warm and caring. I highly recommend her services and I look forward to trying as many services as I can. It's always really nice to know i'm supporting a mom-owned small business and not some big corporation. Make your appointment right away :)

Ms. D always gets me right! I was nervous to try the face waxing, but her gentle touch put me at…read moreease. She always leaves my face smooth and GLOWING!

This is a really great place to get your services done. Appointments are easy to make - especially…read moreon the app and they don't have strict cancellation fees. They have a lot of flexibility with rescheduling appointments. Service is great and I've never waited more than 5 minutes for my service. Brenda is the best. Everything is quick and relatively painless! I'm in and out in 10 minutes.

First Timer- brought my teens…read more Lobby was clean, staff is friendly and professional. The technician who helped my teens was super sweet, kind, thorough, and helpful. Explained the whole process. The room was clean and organized.

Michelle, the owner, is amazing. I've done electrolysis for almost 50 years from electrologists on…read morethe east, west coasts and been extremely lucky to have ALL excellent ones. Michelle is no exception. She is also very kind, professional, affordable, and accommodating. I also take my 99 year-old mom to her. Her work space is very neat, comfortable, and parking is easy. The business is off 580 in Castro Valley. So if you are seeking such a service in East Bay, you will NOT be disappointed in utilizing Michelle. In fact, I am thrilled to know I don't have to go to San Francisco to get stellar treatments.

I have seen Michell for electrolysis on at least 4 occasions, if not more. She is professional,…read morekind, very good at electrolysis, and has been in the business for ages. I have been treated with the utmost respect and best customer services. I would recommend Michelle to those seeking a local Electrologist. Aside from excellent customer service and a great job with the probe/tweezer, Michelle is kind and one of the most affordable electrologists I know.

The employee was really sweet and kind. She always checked on me if I liked my eyebrows, and she…read moredid a great job! It didn't hurt at all, and it was relaxing.

I've been here a couple times for eye brow threading. I naturally have thick eyebrows with a nice…read moreshape, so I really don't need much, just a clean up. However, every time I went I've noticed that the clean up itself is done messy, the shape is resined, and it's much more painful than other places I've gone to. Additionally, I was left with bleeding scars around my eyebrow, I don't mind it much because I know in a couple days they will heal. However, since the shape and look of the threading was not up to par I was really disappointed to have both pain, scabs, and a result I didn't like. The vibe of the place is nice though: very calm music and the workers are very kind.

Before the pandemic, I went to Spoiled Kitty for my wax services. I then, met Julianna. I FOUND her…read morewhen I came to The Wax Genie. Julianna is a professional in all her services. Her cute boutique is clean and welcoming! I HIGHLY RECOMMEND Julianna @ The Wax Genie**********

Went for a wax Juliana was sweet, kind, and professional. The place was super cute too and clean…read more It was my first time and I will definitely be going back. Get waxed here for sure!