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Suffolk, VA

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Suffolk Massage and Wellness

5.0 (1 review)
Open • 8:00 am - 8:00 pm

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Services - Suffolk Massage and Wellness

Therapeutic massage

Deep tissue massage

Hot stone massage

Suffolk Massage and Wellness Photos

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Recommended Reviews - Suffolk Massage and Wellness

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Opal Foot Spa

Opal Foot Spa

3.4(5 reviews)
3.7 mi

My husband took me to Opal Foot Spa for my birthday, and what started as a beautiful, peaceful…read moreexperience ended on an extremely disappointing note. First, I want to be clear: **the massage itself was absolutely amazing.** The male masseuse did an excellent job. I was relaxed, comfortable, and genuinely enjoying what was supposed to be a quiet, stress-free birthday gift from my husband. I was so pleased with the service that I was already considering purchasing a membership and becoming a biweekly or monthly customer. Unfortunately, the interaction at checkout completely changed that. When we checked out, the woman behind the counter handed my husband the receipt. He signed it and clearly wrote **$0 in the tip section**. She looked at it and asked, "No tip?" My husband politely responded, "No, no tip. I put a zero there." She asked him **again** about a tip. He again told her no. Then, for a **third time**, she pointed to the receipt and questioned him about not leaving a tip. At that point, I responded, "No tip." She then **snatched the pen and receipt out of my husband's hand and made a visibly disgusted face.** That behavior was completely unnecessary, disrespectful, and unprofessional. A gratuity is exactly that--a **gratuity**. It is not an entitlement, and a customer should never be pressured, questioned repeatedly, or treated disrespectfully because they choose not to leave one. We paid the stated price for the service, and we should have been allowed to complete our transaction without being interrogated or made to feel uncomfortable. More importantly, **you do not know your customers' financial circumstances or why they make the decisions they make.** Regardless of the reason, "no" should have been sufficient the first time. What makes this particularly disappointing is that the massage therapist provided such excellent service. I walked toward the counter thinking I had found somewhere I wanted to return to regularly. Instead, I left feeling disrespected and disappointed because of one employee's conduct. **A beautiful birthday gift, excellent massage, and peaceful experience were overshadowed in less than two minutes by poor customer service at checkout.** I was prepared to become a regular customer and potentially purchase a membership. After this experience, I will not be doing so. Management should seriously address how customers are treated when it comes to gratuities. Excellent service can bring customers through the door, but professionalism and respect are what bring them back.

I am extremely upset and violated I was getting my massage and not only did the massage therapist…read moreopen the door while two men were standing outside of the door to speak to them she also opened the door again while I was laying on my stomach exposed with my legs elevated. Needless to say will not be going back and I'm extremely disappointed.

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Opal Foot Spa - BODY MASSAGE ROOM

BODY MASSAGE ROOM

Opal Foot Spa - BODY MASSAGE ROOM FOR COUPLE

BODY MASSAGE ROOM FOR COUPLE

Opal Foot Spa - FOOT MASSAGE ROOM

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Happy Nails - 2 days after being done by Michael T at Happy Nails. Finished w Gel polish bc nails "wouldn't take to dip."

Happy Nails

2.2(29 reviews)
3.6 mi
•$$

I must admit I was a little afraid to try this shop out for the first time because of the reviews…read more But I thought to myself, self... these reviews were years ago, it can't be this bad in 2022... So I gave them a try!! I visited this past Saturday, for the first time, about 10am I walked it to a fairly non busy nailshop. In my mind this could either mean, they aren't that good, the people just haven't risen early or etc. Well I took it as this was a sign that I arrived right on time. I entered and I was immediately greeted. From what I know now, Jimmy greeted me and asked what I needed today... Within one minute I was sitting in the pedicure massaging chair waiting to soak my feet that needed severe attention. Services rendered during the visit: Spa Pedicure with gel polish Full set - medium length stiletto nails with gel polish Jimmy was my tech for both!! Overall - I was thoroughly impressed!!! I must say I prayed my visit would be a good one and it was more than I imagined! My feet feel great and my nails look amazing! It's only been a few days since I left and people are asking where did I go.... that's always a sign of someone admiring someone's work! I will definitely return when the time is needed. Just from observation, they offer lashes as well. This location started to pick up about noon so either I picked a good time to go or on this day people just decided to sleep in. Plenty of parking outside. This shop is located in a shopping center among other places so the traffic is there, but if needed, appts. are only accepted Mon- Thurs. and they are closed on Sundays. I cannot vouch for the other techs. But Jimmy served me well. Have fun and enjoy life :)

Quality service. Jennifer is the best. When she gets through, my feet feel like I was reborn. Great…read moreconversation. All the way around, she is a very sweet lady.

Photos
Happy Nails - Hand that was done in full dip bc there was no problem w my nails and the dip here. Also you can see 3 jewels missing. Same on other hand.

Hand that was done in full dip bc there was no problem w my nails and the dip here. Also you can see 3 jewels missing. Same on other hand.

Happy Nails - Nails (4 days after having them done) on the hand that was finished w gel nail polish bc dip "wouldn't take" and where 3 jewels are missing

Nails (4 days after having them done) on the hand that was finished w gel nail polish bc dip "wouldn't take" and where 3 jewels are missing

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Suffolk Massage and Wellness - massage_therapy - Updated October 2026

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