I thought a business would strive to make convenience for the customer a high priority. Phipps…read moredoes not follow that principal. Although the store is open on Sundays, the bottle return section of the store is closed. When I inquired regarding returning bottles the next day, I was informed that bottle return receipts MUST be used that day. Great business model to inconvenience customers. My solution is quite simple - shop elsewhere. Phipps is not the only business selling alcohol.

I bought a keg of beer there once and the owner wouldn't give me my deposit back as he said it took…read moreme too long to return it. Stupid me. I said ok and left. I found out later that just like a soda bottle, there is no expiration to return a keg! wish I could rate with NO stars.

There are three liquor stores in Longmeadow: Bottle Shop (near the MA/CT border), that one on…read moreLongmeadow Street, and this one. They all have their own motif: - Bottle Shop is the big store: it has a whole wine rack and everything. - the one on Longmeadow Street is the small one that is kind of bright and feels like the place you'd buy cheap stuff. - This one's the classy-looking wood paneled one, where you would think you would find microbrews. Sadly, the beer selection here isn't as vast as Bottle Shop (probably because of the size), but they do have a halfway decent selection, as well as a good selection of other wares (like liquor and wine). So if you're in the Williams Street area, it's a viable option to pick up a bottle or a 6 pack.

I am a regular customer at Four Seasons Wine and Liquors. The hired employees are very cordial and…read morehelpful. I have been shopping here since June 2020. I calculate that I spend at least $80.- $100.at this business. Today I was not offered a bag for my 3-pack of sparkling Lunetta wine. I grabbed the three-pack by the bottle top and whoa, the bottle pulled out of the usually hard to peel off cardboard container and the three-pack fell to the floor one and one of the bottles broke. The owner came out obviously displeases and scolded me for not holding the bottles from the bottom. I apologized and asked if I could replace the broken bottle with another one. The owner and the new employee said (not very nicely) "no" and that it was my fault. I am surprised that considering the competition in Longmeadow MA among the 3 package stores that he was so ungenerous. I told him that was not very nice to do to a regular customer (who in 9 months has never broken a bottle before). Thus I am transferring my business to The Bottle Shop Discount Liquors on Laurel St. in Longmeadow. They have a wider range of selection and charge about a dollar less for the little Lunetta 3-pack. It is a little bit further from where I live but I am pretty sure they would not blame the customer and would give me another 6-oz bottle to substitute. It is good business to do so.

Get my friends good things from here good prices and friendly people no complaints. You share the…read morefind what you want there.

This little store has more alcohol in one building than I have ever seen. Every inch was a stack of…read morecases I only wanted water , he only had 5 in the store cold. I bought 4. One brand. One size. Amazing.

Very nice people working there. Very helpful if you need anything or bringing to car. Store looks…read morenice and love the way arranged. Great job, good luck.

New owners. Recently changed hands. A bit confusing at first, as they were redesigning the store…read more All new racks in place and now I know where to find the wines I like. Prices are now displayed where it's easy to find ( edge of shelf in front of the bottles). Still offering good prices !

Finally!!!!!... a true wine and liquor store that is fully stocked, competitively priced, taken…read moreover by owners who care about customers satisfaction and all while establishing most competitive prices in the area!!!! Come in and check out this brand new family owned place!! And absolutely do not hesitate to ask for anything that you don't see... They will more than happily make sure it is stocked for you the next time you come in!,

New Hartford Wine and Beverage is located in a small plaza, across the street from Dunkin. It's on…read morethe first floor of a three story blue house, and isn't a huge footprint. They do have a pretty good selection though - Coke for the teetotalers, your favorite liquors, and domestic and international wines. However, it may be best to go in with a spirit of adventure, because they are limited selections. The store definitely used to be something that else - you can tell (or strongly suspect) from the shelving units. There are for sale signs up front for the business, so when it does change hands who knows what it will look like!

Yesterday, I brought a $42 bottle of Pinot noir. Cuvasion 2013 vintage. I opened it last night with…read morea bottle opener and the cork broke in half and turned into dust in the center. There was cork in the wine and half the cork is in the bottle. I went to exchange the wine today and the pay at the cash register just said that she needs to talk to the distributor to get a credit. As a customer, that isn't my issue. I did not buy wine from the distributor I brought it from this store. I asked how long will that take and she said she doesn't know. She will contact me. This is my 2nd time at the store, so I'm not sure how she's going to contact me. I asked her to take down my information. She then threatens to call the cops and speak over me instead of taking down my information to call me back? I'm not sure what customer service training this is, but it's clear in the reviews that when this woman doesn't want to be a decent human she pulls a Karen and threatens to call the cops. I asked her to call them because they she would have my information as I did nothing wrong. While she wasn't listening and trying to take customers behind, please note I waited on line and told her that she can take the next customer when she writes my info. She finally wrote it down and I have the photo above as proof. It's clear that she has no lack of care as a normal store employee would have refunded me or gave me a new bottle instead of threatening to call the cops. I will be writing to the wine company as well as finding out who the distributor is and leaving a review with the BBB and then I will be getting my money back. I'd advise folks not to shop here going forward. They have old wine stored improperly and thus shitty ass corks. The owner just called me back 2 weeks later and literally accused me of opening the bottle of wine with a knife. They didn't ask any questions. Just told me I used a knife. Do not waste your hard owned money here. I will be writing a complaint with the BBB as this establishment is racist and down right rude.

If you're looking for great liquors, a unique variety of craft beers and quality wines, and superb…read morecustomer service, this is the place for you! This is by far my favorite liquor store to go to. The prices are fair- some say they're expensive but I don't think so. There's about a dollar difference between beer here and at pride, but there's more variety here. Also you're supporting a small business so it's worth it. I strongly recommend this store.

Was at McCarthy liquors on the last weekend before the new owners took over. It was excellent as…read morealways. Have not stopped in yet under the new ownership.

This place is okay for this spot & overall they do well but if one slight problem is this-they do…read morenot keep their ears open on your call on lottery tickets so they don't need to do a repeat on the initial call in the first place. Place got good stock of spirits/wines/beers/snacks & such. This is also conveniently near MA 57 so if you need to get stuff in town beforehand you're set here.